Asha said there were too many parties involved with her experience. The communication was not good between the business, Geico Insurance and Enterprise. She had to call them to find out the status of her vehicle and they kept her on hold too long. When she called, she spoke with multiple people who did not know what was going on with her vehicle. The person who could answer her questions was never available to speak with her. They should be more organized. She was not notified when her vehicle was not ready to be picked up. She had to wait an extra day because they ordered a part that was not painted. They had to paint it themselves and they had to wait for it to dry. Their staff was not up to par but the repairs were great. She would not recommend them because of all the reasons mentioned above.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.