Jerry said that when he got his vehicle back it was a noticeably darker shade than when he brought it in. The hood was misaligned and there were scratches on it. The job looked nice.
Recommended
This review was collected via phone interview by Customer Research Inc.
Leonard from Thoroughbred Collision Center-Tacoma responded on 05/17/2011 09:29 AM
Thank you for your feedback regarding your experience at our Thoroughbred Tacoma location. Giving our customers top quality service and craftsmanship is our number 1 priority. After hearing of the paint condition prior to our repair we will look forward to enhancing the existing paint appearance with a complete polish and wax of the entire vehicle at no additional cost to you. We want to thank you for giving us the opportunity to achieve your 100% complete satisfaction. Also glad to hear that the manager had made adjustments to your satisfaction, on the spot, before taking your vehicle home.
Leonard L
VP Operations Thoroughbred Collision Centers
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
Verified Customer
