ReScore Reviews™ (1)
I will NEVER do business with Tire-X again, and I caution others to be careful trusting them with your car. The way this owner responds to his employees mistakes speaks volumes of how he conducts business and shows that they do not take appropriate responsibility when they screw up. They will not take care of you as a customer when they do something that damages your vehicle.
Well let me start by saying dont use being a disabled veteran as a crutch. This has nothing to do with this. The first thing is we told you we needed the car all day to have our adjuster give us a prorated price on the tires. You made the appointment for 8 oclock. You were thirty minutes late. The second thing is in our conversation about you dropping your car off. This gentleman told me he only needed a ride home no mention of picking him up. All of our customers will drop car off and will get a ride back. If they cant we will come and pick them up. Even when i dropped the customer off he never mentioned picking him up. Then the next thing is he informs us that he has a doctors appt at three oclock. Never said anything to us about having a doctors appt until 130. He was told we need the car all day and he said ok. Were did doctors appt come from. Next is this customer was expecting a new 2 new tires and got mad because he had to pay tire adjustment fee and mounting and balancing.The customer told me he was on social security and had no money at this time. There is not a shop out there that will pro rate tires and mount and balance them for free. Next is the adjuster came by the shop and looked at the tires. Both front tires have been rubbed up against curbs that you cannot read the name brand of tires or size of the tire so keep you front tires off off the curb. The way he pulled out of our shop the day before the appointment was spinning tires and pulling out fast. I had to ride with this customer and he was taking corners hard.I dont think there is a tire that has a 100000 mile tread life warranty on it will make it on his car. Some people will drive harder than others but spinning wheels when pulling off does no justice to the tire. Im not a liar and i did what exactly he asked me to do.It was amazing how fast he showed up after telling him we could not pick him up. He was there in ten minutes to get his car instead of the twenty minutes it took us to get to his house. He came into our shop 3 years ago and got into a confrontation with our boss about the price of the first tires we put on his car.Have not seen this customer in three years. We dont know if he had tires rotated or alignment done.He said he did but he can also be a liar or have some kind of mental blockage. I have been with this company for 12 years and have never ran across a customer that has been so unruly, We bent over backwards for this customer and for him to call me a liar. Hay buddy do a reality check on your self. Dont want or need customers like you. We are very honest and upfront with our cutomers as you can tell by our reviews.