Minot, ND 58702
Thank you for your feedback. We have tried to reach out to you on Thursday and Friday and have left messages on your voicemail.
We are sorry that you had issues with your vehicle. We have researched your records and have discovered that your brakes where in the Yellow from a “Visual Inspection” with a tech. We recommend an inspection with a Certified Mechanic any time they are in the Yellow. We guarantee the work we do for a 12 month or 12,000 mile warranty. After driving 300 miles may have been what it took to have the brakes in the red and not provide the safe performance.
Please reach out to the store Manager Pete at 701-837-1301. Once again, we apologize that you had issues with your vehicle.
Thank you for taking time to fill out the survey for Tires Plus and for the 5 Stars Review.
Glad that the staff “provided good service” to you and that things went smooth on your visit. We appreciate you and your business!
Thanks for your feedback Katie. Your time is extremely precocious and we respect your schedule. Sorry for the inconvenience.
It was good to speak with you today and learn first-hand more details to your experience which we are addressing at the moment. As you know we had a scheduling mishap and had a training issue with our front-end staff. One of our Techs had to go off site which left us short for a bit. This created the delay of getting the vehicle in the shop promptly. Our apologies, someone should have let you know that it would be just a bit before it was brought into the shop. Or at least offer you a ride to run some errands. We have two courtesy vans for such times like this.
Once your vehicle was in the shop, I am so glad that the staff completed it in the 20 minutes. We are not the fastest but do stand behind our work and always believe in doing a quality job.
Thank you for your understanding and you are always a part of the Tires Plus Family. We look forward to a long partnership.
Heidi and Larry,
Thank you for trust and business! What coupon did you have? We do take many of them. I am sorry we don't take ALL the Tires Plus corporate coupons. I can totally understand your reasoning, but I can assure you the reason isn't greed. We actually preferred doing business prior to the oil boom. The cost of doing business in western ND is similar to living here, very difficult and expensive.
The main reason we don't accept their coupons, corporate locations do business different from us. Their labor rates, parts mark up and other fees are much higher. We do lowest price guarantee and more competitive pricing, so we don't have the room they do for their aggressive couponing, but if you don't have a coupon at their locations, you are paying much more for services. I know that seems strange, but it is very much their stradegy. I hope that clears up your question. I really appreciate the 4 stars you gave our business. We will continue to work hard to make your experience at Tires Plus a great one.
Thanks for your feedback.