Toby said the business used an after market part that did not fit and had to be replaced. This issue delayed the repairs by 4 days. At delivery a gap between the bumper and the trunk was discovered. The representative told him he could return his vehicle to the business to have the issue resolved at his convenience. He said he thought the quality control measures the business uses should have caught this issue. He will return to the business to have the issue resolved either this week or next week. He was not satisfied with the thoroughness of the person that prepared his estimate because the final cost was $600 over. He would not recommend the business for reasons already stated.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
Verified Customer