Titus-Will Hyundai

Write a review
360-357-5515
Directions
Appointment

Overview

Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5

(2,302 Reviews)
5 star
71%
4 star
15%
3 star
6%
2 star
2%
1 star
3%

ReScore Reviews™ (59)

ReScore
Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5
Original
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
91% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews

Verified Customer
Lacey, WA
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2020 Category: Service
Good iob
Service was professional and on time.
Recommended
KE
Katherine E.
Shelton, WA
2016 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2020 Category: Service
Friendly professional service
I've found Titus-Will Hyundai in Olympia to be both friendly and professional in their dealings with me. I brought in my Elantra because the dash lights were flickering and even coming on during the night when the motor was off (I hadn't driven the automobile for at least 2 days!) and the keys were in the house. The mechanic quickly diagnosed the problem and ordered the part needed. They gave me a car to drive home (I live 17 miles away) while they waited for the part. Needless to say the dash lights no longer flicker.
Recommended
Jenn B. from Titus-Will Hyundai responded on 03/30/2020

Thank you for your 5 star review.On behalf of the Titus Will Hyundai team I would like to thank you for your business and your feedback. We look forward to handling your car care needs and questions in the future.

Jen Backman
Titus Will Hyundai

WH
William H.
Shelton, WA
2016 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2020 Category: Service
I have had nothing but great service every time I have been there!
I have had nothing but great service every time I have been there!
Recommended
Jenn B. from Titus-Will Hyundai responded on 03/30/2020

Thank you for your 5 star review.On behalf of the Titus Will Hyundai team I would like to thank you for your business and your feedback. We look forward to handling your car care needs and questions in the future.

Jen Backman
Titus Will Hyundai

JS
J S.
Olympia, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2020
Oil change
Very friendly. The service was fast. I would go back
Recommended
Jenn B. from Titus-Will Hyundai responded on 03/26/2020

Thank you for your 5 star review.On behalf of the Titus Will Hyundai team I would like to thank you for your business and your feedback. We look forward to handling your car care needs and questions in the future.

Jen Backman
Titus Will Hyundai

RW
Roy W.
Shelton, WA
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2020 Category: Service
Excellent service
the service was faster than expected. The techs were thorough and professional. A real pleasure doing business there.
Recommended
Jenn B. from Titus-Will Hyundai responded on 03/23/2020

Thank you for your 5 star review.On behalf of the Titus Will Hyundai team I would like to thank you for your business and your feedback. We look forward to handling your car care needs and questions in the future.

Jen Backman
Titus Will Hyundai

DH
Darrel H.
Aberdeen, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2020
Great staff
Everyone was very helpful and professional.
Recommended
Jenn B. from Titus-Will Hyundai responded on 03/23/2020

Thank you for your 5 star review.On behalf of the Titus Will Hyundai team I would like to thank you for your business and your feedback. We look forward to handling your car care needs and questions in the future.

Jen Backman
Titus Will Hyundai

 

LM
Linda M.
Tumwater, WA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2020 Category: Service
Great service as well as excellent customer service
everyone was very helpful. my appointment took less time than I thought. Also I had some questions about all the buttons in the car and how the engine was running.
Recommended
Jenn B. from Titus-Will Hyundai responded on 03/23/2020

Thank you for your 5 star review.On behalf of the Titus Will Hyundai team I would like to thank you for your business and your feedback. We look forward to handling your car care needs and questions in the future.

Jen Backman
Titus Will Hyundai

 

Verified Customer
Olympia, WA
2013 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2020 Category: Service
Nice Staff
This was my second visit to this dealership. Staff are always nice and friendly, the shuttle services makes scheduling during work hours convenient and service for my car is done right.
Recommended
Jenn B. from Titus-Will Hyundai responded on 03/23/2020

Thank you for your 5 star review.On behalf of the Titus Will Hyundai team I would like to thank you for your business and your feedback. We look forward to handling your car care needs and questions in the future.

Jen Backman
Titus Will Hyundai

 

KM
Karen M.
Olympia, WA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/19/2020
Not impressed
You change to not letting us wait during the oil change. Not a fan, for one seems like every time tech forgotten to check something that I've had to point it out. So now I don't know for sure work is being done. Moreover I would think that you would take extra safety measures while this virus is spreading. For the whole time I'm in the waiting area there were several customers coughing the whole time. And why no hand sanitizer, or even tissues in sight.
Jenn B. from Titus-Will Hyundai responded on 03/19/2020

Thank you for your feedback. I understand that not staying in your vehicle during your service is a change to the program and I am sorry for the comany wide change. The issue we are having with the COVID-19 virus has ha dus on high alert for the safety of our guests and employees. We apologize for the lack of hand sanitizer but the availability of finding the product right now is not easy. We have staff assigned to wiping down the ares of all of our locations with sanitizer on a regular time frame. We feel that while staying open to help assist our customers with vehicle care we do have a responsability to to stay as vigilant as we can against this virus. i am sorry we disnt have sanitizer available but we are trying our best with wiping down surfaces and hand on items.

Thank You
Jen Backman
Titus Will Hyundai

Verified Customer
Union, WA
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2020 Category: Service
Review
Friendly
Informative/ Knowledgeable
Courteous
Recommended
Jenn B. from Titus-Will Hyundai responded on 03/13/2020

Thank you for your 5 star review.On behalf of the Titus Will Hyundai team I would like to thank you for your business and your feedback. We look forward to handling your car care needs and questions in the future.

Jen Backman
Titus Will Hyundai

Verified Customer
Olympia, WA
2012 Hyundai Elantra Touring
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2020 Category: Service
Prompt service
Although I did not have appointment they were able to take me. My vehicle was done promptly. Very happy with my service.
Recommended
Jenn B. from Titus-Will Hyundai responded on 03/12/2020

Thank you for your 5 star review.On behalf of the Titus Will Hyundai team I would like to thank you for your business and your feedback. We look forward to handling your car care needs and questions in the future.

Jen Backman
Titus Will Hyundai

LW
Laura W.
Olympia, WA
2005 Hyundai Xg350
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2020 Category: Service
Staff are very easy to work with.
They take great care of my car and I appreciate working with them.
Recommended
Jenn B. from Titus-Will Hyundai responded on 03/10/2020

Thank you for your 5 star review.On behalf of the Titus Will Hyundai team I would like to thank you for your business and your feedback. We look forward to handling your car care needs and questions in the future.

Jen Backman
Titus Will Hyundai

Verified Customer
Lacey, WA
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2020 Category: Service
Great service!
Service department was very professional and friendly. JT is a great asset!
Recommended
Jenn B. from Titus-Will Hyundai responded on 03/09/2020

Thank you for your 5 star review.On behalf of the Titus Will Hyundai team I would like to thank you for your business and your feedback. We look forward to handling your car care needs and questions in the future.

Jen Backman
Titus Will Hyundai

SN
Sandra N.
Elma, WA
2019 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2020 Category: Service
Service dept
A very friendly and helpful group. I bought my elantra a year ago and Devon was so helpful. The service dept staff were very nice. On March 3 John serviced my car, he was very professional and he answered any questions I had. Thank you all. I highly recommend Olympia Titus-Will Hyundai
Recommended
Jenn B. from Titus-Will Hyundai responded on 03/06/2020

Thank you for your 5 star review.On behalf of the Titus Will Hyundai team I would like to thank you for your business and your feedback. We look forward to handling your car care needs and questions in the future.

Jen Backman
Titus Will Hyundai

MU
Me U.
Galvin, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/04/2020
Horrible
They only want to give discounts or free stuff to customers who want to write a good review when there was nothing good about my service experience on my Elantra.

Im a military spouse and just moved here and regret going here. They are super rude, expensive and lie. They told me they cant give me my car back until an oil change was done when I came in for a different service. The only friendly one was Nick and JT.

Everyone else here is ridiculously rude and has their nose in the clouds. Plus there is an older lady that works there with blonde hair that picks her nose and eats it while on her phone at her desk and has her feet on her desk.

The waiting room is small and uncomfortable. No one comes and checks on you to make sure youre ok or anything. Will not step foot in here again.
Jenn B. from Titus-Will Hyundai responded on 03/05/2020

I would like to reach out and discuss this visit with you but there is no contact or reference information. Please contact me direct @ 360-357-5515 ext 1009

Thank you
jennifer Backman
Titus Will Hyundai