Overview

Overall Rating 4.48/5Overall Rating 4.48/5Overall Rating 4.48/5Overall Rating 4.48/5rating 4.48

1710 Reviews

ReScore Reviews™ (37)

ReScore
Overall Rating 3.2973014/5Overall Rating 3.2973014/5Overall Rating 3.2973014/5rating 3.2973014rating 3.2973014
Original
Overall Rating 2.21622/5Overall Rating 2.21622/5rating 2.21622rating 2.21622rating 2.21622
91% Would Recommend
100% Business Response
Latest Review about 17 hours ago

Reviews


SN
Scott N.
Lacey, WA
2015 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/16/2018 Category: Service
The honeymoon is over
Beware of buying a Hyundai that is three years old and still under warranty. Apparently hyundai designs their vehicles to not produce warm air unless the temp guage is turned above 78 degrees.

Regarding this dealer...my experience with the people has been positive. I've only set foot inside service area where you drop off your keys, so I can't comment on much about the operation.
Jenn B. from Titus-Will Hyundai responded on 10/16/2018

Thank you for your feedback. I will look into your repair order and repair notes and see what the condition and see if I can see if there is any information from HMA on this concern.

Thank You
Jen Backman
Titus will Hyundai


Verified Customer
Chehalis, WA
2016 Hyundai Elantra
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/15/2018 Category: Service
Poor service
Would not recommend for service. Extremely slow when I was assured would be done in a timely manner. Overall, I spent over 2.5 hours waiting for an OIL CHANGE
Jenn B. from Titus-Will Hyundai responded on 10/16/2018

Thank you for taking the time to comment on your recent visit with us. i apologoze for the extended wait, the lack of communiation and simply dropping the ball on your service. This will be a good example for me to go over our procedures with my staff and I am sorry that you suffered for it. Your feedback helps elighten me on areas that we ned to focus on. Again i apologize for the less than satisfactory visit. Please feel free to contact me if you have questions or anything more to discuss.

Jen Backman
Titus Will Hyundai
Service Manager


TD
Thomas D.
Lacey, WA
2009 Hyundai Elantra To
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Thank you
Thank you

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/15/2018 Category: Service
Oil change
I like going out there to get my oil changed
Jenn B. from Titus-Will Hyundai responded on 10/16/2018

Thank you for your response. i have forwarded the comments to the manager on site at the Lube Center and she will be addressing the issue. Your feedback is important to us and helps us provide excellent service when e know the areas that need help.

Thank you
Jen Backman


NS
Nel S.
Tumwater, WA
2018 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/13/2018 Category: Service
Oil change
I just had my oil changed.
Jenn B. from Titus-Will Hyundai responded on 10/16/2018

Thank you very much for your feedback and your 4 star review. It helps us continue to provide a professional and efficient service experience when we know how we are doing. We appreciate your business and are honored to be your car care professional.

Jen Backman
Titus-Will Hyundai


MS
Michael S.
Olympia, WA
2007 Hyundai Santa Fe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/12/2018 Category: Service
Service provided for oil change and tire rotation.
You need to offer us long time owners a few more coupons for repair services and oil changes. I guess you are giving away too many free oil changes for the life of the vehicle to all the new owners to offer any thing to offer any good deals to us owners whom have been around for 11+ years.
Jenn B. from Titus-Will Hyundai responded on 10/16/2018

Thank you very much for your feedback and your 4 star review. It helps us continue to provide a professional and efficient service experience when we know how we are doing. We appreciate your business and are honored to be your car care professional.

Jen Backman
Titus-Will Hyundai


CP
Catherine P.
Shelton, WA
2016 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Excellent
excellent fast service.
Jenn B. from Titus-Will Hyundai responded on 10/16/2018

Thank you very much for your feedback and your 5 star review. It helps us continue to provide a professional and efficient service experience when we know how we are doing. We appreciate your business and are honored to be your car care professional.

Jen Backman
Titus-Will Hyundai


Verified Customer
Olympia, WA
2014 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
Oil change
Great service, friendly and knowledgeable staff.
Jenn B. from Titus-Will Hyundai responded on 10/16/2018

Thank you very much for your feedback and your 5 star review. It helps us continue to provide a professional and efficient service experience when we know how we are doing. We appreciate your business and are honored to be your car care professional.

Jen Backman
Titus-Will Hyundai


DJ
Day J.
Olympia, WA
2013 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
Nice to get it done right
Good job done correctly.
Jenn B. from Titus-Will Hyundai responded on 10/11/2018

Thank you very much for your feedback and your 5 star review. It helps us continue to provide a professional and efficient service experience when we know how we are doing. We appreciate your business and are honored to be your car care professional.

Jen Backman
Titus-Will Hyundai


Verified Customer
Aberdeen, WA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
friendly and convenient
People at counter were helpful and friendly.
Making my appointment online was quick and easy.
Got me in right on time and was ready when they said it would be.
Will use this facility again in the future
Jenn B. from Titus-Will Hyundai responded on 10/10/2018

Thank you very much for your feedback and your 5 star review. It helps us continue to provide a professional and efficient service experience when we know how we are doing. We appreciate your business and are honored to be your car care professional.

Jen Backman
Titus-Will Hyundai


RB
Rodney B.
Elma, WA
2017 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/09/2018 Category: Service
Fast efficient service
Happy to come back!
Jenn B. from Titus-Will Hyundai responded on 10/09/2018

Thank you very much for your feedback and your 4 star review. It helps us continue to provide a professional and efficient service experience when we know how we are doing. We appreciate your business and are honored to be your car care professional.

Jen Backman
Titus-Will Hyundai


Verified Customer
Tacoma, WA
2002 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
Excellent Service!
The staff at Titus Will Hyundai takes great care of me and my car!
Jenn B. from Titus-Will Hyundai responded on 10/08/2018

Thank you very much for your feedback and your 5 star review. It helps us continue to provide a professional and efficient service experience when we know how we are doing. We appreciate your business and are honored to be your car care professional.

Jen Backman
Titus-Will Hyundai


AT
Andrea T.
Lacey, WA
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Service
Great service
Excellent
Jenn B. from Titus-Will Hyundai responded on 10/08/2018

Thank you very much for your feedback and your 5 star review. It helps us continue to provide a professional and efficient service experience when we know how we are doing. We appreciate your business and are honored to be your car care professional.

Jen Backman
Titus-Will Hyundai


SG
Shaune G.
Shelton, WA
2017 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Service
Awesome people and service
Have bought two cars from Hyundai and have been pleased with both cars. Drove the first one, a Tiburon for 235,000 miles with no issues. The second one for over 100,000. I am now driving the Veloster and loving it! Sold on owning Hyundai 😁
Jenn B. from Titus-Will Hyundai responded on 10/08/2018

Thank you very much for your feedback and your 5 star review. It helps us continue to provide a professional and efficient service experience when we know how we are doing. We appreciate your business and are honored to be your car care professional.

Jen Backman
Titus-Will Hyundai


Verified Customer
Shelton, WA
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018 Category: Service
Good Service
Very professional and attentive work. Very detailed oriented.
Jenn B. from Titus-Will Hyundai responded on 10/05/2018

Thank you very much for your feedback and your 5 star review. It helps us continue to provide a professional and efficient service experience when we know how we are doing. We appreciate your business and are honored to be your car care professional.

Jen Backman
Titus-Will Hyundai


SS
Sharon S.
Lacey, WA
2010 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018 Category: Service
Do not want to complete
Do not want to .com 411plete
Jenn B. from Titus-Will Hyundai responded on 10/04/2018

Thank you very much for your feedback and your 5 star review. It helps us continue to provide a professional and efficient service experience when we know how we are doing. We appreciate your business and are honored to be your car care professional.

Jen Backman
Titus-Will Hyundai


IU
Irene U.
Olympia, WA
2014 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018 Category: Service
Keep up the Good Work!
Comfortable waiting area. Courteous and timely service. Appreciate the wash coupons and free service checkups. I LOVE MY HYUNDAI SONATA and Titus Will!
Jenn B. from Titus-Will Hyundai responded on 10/04/2018

Thank you very much for your feedback and your 5 star review. It helps us continue to provide a professional and efficient service experience when we know how we are doing. We appreciate your business and are honored to be your car care professional.

Jen Backman
Titus-Will Hyundai


TM
Tana M.
Rochester, WA
2014 Hyundai Genesis Co
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018 Category: Service
Treats you like family
Great customer service, Bret takes time to explain the outcome and assists anyway he can. You get prompt attention and you feel like you are in good hands.
Jenn B. from Titus-Will Hyundai responded on 10/03/2018

Thank you very much for your feedback and your 5 star review. It helps us continue to provide a professional and efficient service experience when we know how we are doing. We appreciate your business and are honored to be your car care professional.

Jen Backman
Titus-Will Hyundai


Verified Customer
Rochester, WA
2013 Hyundai Accent
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/03/2018 Category: Service
2 hour oil change.
Scheduled an appointment, for an oil change that took two hours and would take myself or anyone with simple mechanical skills, 20 minutes.
Jenn B. from Titus-Will Hyundai responded on 10/08/2018

Thnk you for your fedback. I understand your time is valuable and we strive to get our customers in and out in a timely mnner. We usually run about an hour for an oil change from write up, inspection,oil change, vacuum and finalizing your tech findings estimate and final invoice. i will look into the possible reasons for the delay during your visit. thank you.

Jen Backman
Titus Will hyundai


Verified Customer
Tumwater, WA
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
Always great
Great service as always, and a very pleasant place to spend an hour or two when necessary.
Jenn B. from Titus-Will Hyundai responded on 10/02/2018

Thank you very much for your feedback and your 5 star review. It helps us continue to provide a professional and efficient service experience when we know how we are doing. We appreciate your business and are honored to be your car care professional.

Jen Backman
Titus-Will Hyundai


CW
Cheryll W.
Lacey, WA
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018 Category: Service
Great caring team
Great caring team
Jenn B. from Titus-Will Hyundai responded on 10/02/2018

Thank you very much for your feedback and your 5 star review. It helps us continue to provide a professional and efficient service experience when we know how we are doing. We appreciate your business and are honored to be your car care professional.

Jen Backman
Titus-Will Hyundai