Reviews
Verified Customer
Thank you for taking time to talk to us yesterday. I hope we were able to address your concerns and wold love the opportunity to get those brakes done for your when your ready. We offered the pick up and drop off service and will gladly coordinate that when you would like to schedule. Nick and I discussed the initial visit and write up process and we are making sure we are following our procedure to go over each item with the guest and make sure we are listening to thier needs, concerns and wants.
Thank You
Jennifer Backman
Titus Will Hyundai
Verified Customer
Thank you for taking time to provide feedback on your most recent visit with us. I am glad to see that my team provided you with a 5 star experience and that we took care of your car care needs in a professional and efficient manner. We greatly appreciate your business and look forward to your next visit.
Jennifer Backman
Titus Will Hyundai
Service Manager
Verified Customer
Thank you for taking time to provide feedback on your most recent visit with us. I am glad to see that my team provided you with a 5 star experience and that we took care of your car care needs in a professional and efficient manner. We greatly appreciate your business and look forward to your next visit.
Jennifer Backman
Titus Will Hyundai
Service Manager
Verified Customer
Thank you for taking time to provide feedback on your most recent visit with us. I am glad to see that my team provided you with a 5 star experience and that we took care of your car care needs in a professional and efficient manner. We greatly appreciate your business and look forward to your next visit.
Jennifer Backman
Titus Will Hyundai
Service Manager
Verified Customer
Thank you for taking time to provide feedback on your most recent visit with us. I am glad to see that my team provided you with a 5 star experience and that we took care of your car care needs in a professional and efficient manner. We greatly appreciate your business and look forward to your next visit.
Jennifer Backman
Titus Will Hyundai
Service Manager
Verified Customer
Thank you for taking time to provide feedback on your most recent visit with us. I am glad to see that my team provided you with a 5 star experience and that we took care of your car care needs in a professional and efficient manner. We greatly appreciate your business and look forward to your next visit.
Jennifer Backman
Titus Will Hyundai
Service Manager
Verified Customer
Thank you for taking time to provide feedback on your most recent visit with us. I am glad to see that my team provided you with a 5 star experience and that we took care of your car care needs in a professional and efficient manner. We greatly appreciate your business and look forward to your next visit.
Jennifer Backman
Titus Will Hyundai
Service Manager
Verified Customer
Thank you for taking time to provide feedback on your most recent visit with us. I am glad to see that my team provided you with a 5 star experience and that we took care of your car care needs in a professional and efficient manner. We greatly appreciate your business and look forward to your next visit.
Jennifer Backman
Titus Will Hyundai
Service Manager
Thank you for taking time to provide feedback on your most recent visit with us. I am glad to see that my team provided you with a 5 star experience and that we took care of your car care needs in a professional and efficient manner. We greatly appreciate your business and look forward to your next visit.
Jennifer Backman
Titus Will Hyundai
Service Manager
Verified Customer
Thank you for taking time to provide feedback on your most recent visit with us. I am glad to see that my team provided you with a 5 star experience and that we took care of your car care needs in a professional and efficient manner. We greatly appreciate your business and look forward to your next visit.
Jennifer Backman
Titus Will Hyundai
Service Manager
Verified Customer
We learned that the crew that serviced our car was new in Olympia and the dealership needed to know what their service crew needed improvement on. We gave the feedback and they acted quickly to remedy the problem. We had a 3 hour full car inspection & a new review of our service to see what we stated was fact from the initial review and therefore management had the report card to fix the inaccuracies of this last Quick Lube service at Olympia Titus-Will.
I feel certain that in the future all maintenance of your vehicle will be tended to in a most professional way at the Olympia Quick Lube. However if if they slip up, be honest and let the dealership know what might need to be fixed and they will take care of it. That tells me the dealership does care and isn't just after you money. So I am very confident in taking my cars I bought from them there for service.
Gerald, Thank you for taking time to comment on your recent visit to our lube center. I am very sorry that your experience was less than satisfactory. I have gathered all of your information, your invoice an all inspection reports and have gone over all of your concerns and comments with the staff at that location. We have been changing roles and staffing at that location and from your copmments we have a lot of processes to work on. I know you have been a valued customer with multiple Hyundais with us and I would like the opportunity to regain your trust and have you continue to use Titus Will Olympia for your car care needs. I wold like to have you come in at your convienience and we can do a complete multi point inspection with you involved every step of the way. I would like to have yu speak to one of the advisors here at the main store or myself and we can go over the trqansmission and fluid " fush " information as we do use and follow manufactures products and proper procedures for maintaining these items. If using the proper conditioners and machines it is approved and recommended for longevity . There are so many downfalls with your visit that we would like to discuss them with you to give us an opportunity to explain, apologize and hopefully mend some of the lack of trust you now feel with us. Please contact myself or one of my advisors and let us try to make things right. Your business truly means alot to us.
Jennifer Backman
Titus Will Hyundai
Service Manager
Main Dealership
Verified Customer
Thank you for taking time to provide feedback on your most recent visit with us. I am glad to see that my team provided you with a 5 star experience and that we took care of your car care needs in a professional and efficient manner. We greatly appreciate your business and look forward to your next visit.
Jennifer Backman
Titus Will Hyundai
Service Manager
Verified Customer
Thank you for taking time to provide feedback on your most recent visit with us. I am glad to see that my team provided you with 4 star experience and that we took care of your car care needs in a professional and efficient manner. I am sorry about the Lyft service as we have been having quite an issue with aailable drivers and are working with the company to try to correct the limited driver count they have. We greatly appreciate your business and look forward to your next visit.
Jennifer Backman
Titus Will Hyundai
Service Manager
Verified Customer
Thank you for taking time to provide feedback on your most recent visit with us. I am glad to see that my team provided you with a 5 star experience and that we took care of your car care needs in a professional and efficient manner. We greatly appreciate your business and look forward to your next visit.
Jennifer Backman
Titus Will Hyundai
Service Manager
Verified Customer
Thank you for taking time to provide feedback on your most recent visit with us. I am glad to see that my team provided you with a 5 star experience and that we took care of your car care needs in a professional and efficient manner. We greatly appreciate your business and look forward to your next visit.
Jennifer Backman
Titus Will Hyundai
Service Manager