Titus-Will Hyundai

Thank you very much for your feedback and your 5 star review. It helps us continue to provide a professional and efficient service experience when we know how we are doing. We appreciate your business and are honored to be your car care professional.

Jen Backman
Titus-Will Hyundai
Service Manager

Thank you very much for your feedback and your 5 star review. It helps us continue to provide a professional and efficient service experience when we know how we are doing. We appreciate your business and are honored to be your car care professional.

Jen Backman
Titus-Will Hyundai
Service Manager

Thank you for taking the time to share your exoerience and your feedback with us. I apologize that the fee for checking out your vehicle and performing the lengthy diagnostic process with our factory trained technician was not discussed prior when making your appointment. That is a practice that is normally not implemented when scheduling an appointment with most dealerships as warranty coverages have so many variables of time, mileage and component and without the vehicle in the drive its touch to know what coverage if any there is on the vehicle. I will check into the options of working a on a better system to advise our customer, who we know for sure are out of warranty, on giving them a heads up on diagnostic fees. Your comments are well understood and again we appreciate them.

Thank you,

Jen Backman
Titus Will Hyundai 

Thank you for your 5 star review. i understand that changing to an appointment system is frustrating to some of our guests. We are trying to eliminate 2-3 hr wait times for the lengthy oil changes. With such a large customer base and the free oil change program we had a difficult time getting a quick and efficient flow of our no appointment needed lube center. We know our customers time is valuable and pulling up to a 7-10 car wait we were also getting some frustrating feedback. We are trying to minimize wait an dprovide professional efficient service. We appreciate your comments and hope we can continue to be your car care provider.

Jen Backman
Titus Will Hyundai 

Thank you very much for your feedback and your 5 star review. It helps us continue to provide a professional and efficient service experience when we know how we are doing. We appreciate your business and are honored to be your car care professional.

Jen Backman
Titus-Will Hyundai
Service Manager

Thank you very much for your feedback and your 5 star review. It helps us continue to provide a professional and efficient service experience when we know how we are doing. We appreciate your business and are honored to be your car care professional.

Jen Backman
Titus-Will Hyundai
Service Manager

Thank you very much for your feedback and your 5 star review. It helps us continue to provide a professional and efficient service experience when we know how we are doing. We appreciate your business and are honored to be your car care professional.

Jen Backman
Titus-Will Hyundai
Service Manager

Thank you for your comments. I have reviewed your concerns and we will be going over all the areas that we can improve and using your comments to guide us. We have changed the process to try and eliminate the 2-3 hr wait time we were running into and we need to know what is working and what is not. Thank you agaiin for your feedback

Jen Backman
Titus Will Hyundai

Thank you very much for your feedback and your 5 star review. It helps us continue to provide a professional and efficient service experience when we know how we are doing. We appreciate your business and are honored to be your car care professional.

Jen Backman
Titus-Will Hyundai
Service Manager

Thank you very much for your feedback and your 5 star review. It helps us continue to provide a professional and efficient service experience when we know how we are doing. We appreciate your business and are honored to be your car care professional.

Jen Backman
Titus-Will Hyundai
Service Manager

Thank you very much for your feedback and your 5 star review. It helps us continue to provide a professional and efficient service experience when we know how we are doing. We appreciate your business and are honored to be your car care professional.

Jen Backman
Titus-Will Hyundai
Service Manager

Thank you very much for your feedback and your 5 star review. It helps us continue to provide a professional and efficient service experience when we know how we are doing. We appreciate your business and are honored to be your car care professional.

Jen Backman
Titus-Will Hyundai
Service Manager

Thank you very much for your feedback and your 5 star review. It helps us continue to provide a professional and efficient service experience when we know how we are doing. We appreciate your business and are honored to be your car care professional.

Jen Backman
Titus-Will Hyundai
Service Manager

Thank you very much for your feedback and your 5 star review. It helps us continue to provide a professional and efficient service experience when we know how we are doing. We appreciate your business and are honored to be your car care professional.

Jen Backman
Titus-Will Hyundai
Service Manager

Thank you very much for your feedback and your 5 star review. It helps us continue to provide a professional and efficient service experience when we know how we are doing. We appreciate your business and are honored to be your car care professional.

Jen Backman
Titus-Will Hyundai
Service Manager

Thank you very much for your feedback and your 5 star review. It helps us continue to provide a professional and efficient service experience when we know how we are doing. We appreciate your business and are honored to be your car care professional.

Jen Backman
Titus-Will Hyundai
Service Manager

Thank you for your feedback. My lube center manager will be contacting you to go over the concerns during your visit. We are in the process of resructuring and your feedback is very important to help us know where we need to focus our efforts. I apologize that your experience was less than perfect and we hope to have the opportunity to provide you the professional service we strive to offer our guests.

Jen Backman
Titus Will Hyundai 

Thank you very much for your feedback and your 5 star review. It helps us continue to provide a professional and efficient service experience when we know how we are doing. We appreciate your business and are honored to be your car care professional.

Jen Backman
Titus-Will Hyundai
Service Manager

Thank you for your feedback. My lube center manager will be contacting you to go over the concerns during your visit. We are in the process of resructuring and your feedback is very important to help us know where we need to focus our efforts. I apologize that your experience was less than perfect and we hope to have the opportunity to provide you the professional service we strive to offer our guests.

Jen Backman
Titus Will Hyundai 

Thank you very much for your feedback and your 5 star review. It helps us continue to provide a professional and efficient service experience when we know how we are doing. We appreciate your business and are honored to be your car care professional.

Jen Backman
Titus-Will Hyundai
Service Manager