TNA Auto Repair

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503-493-5994
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Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

724 Reviews

5 star
86%
4 star
9%
3 star
1%
2 star
1%
1 star
1%

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
93% Business Response
Latest Review 2 days ago

Reviews

SW
SAM W.
Portland, OR
Ford Club Wagon
Verified Customer
ReScore Review™
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2017
A Job Well Done // Communication
After discussing the previous repair with Tareq and the TNA crew, we established there was a miscommunication and hasty judgement; then they graciously offered to help us out. Outlook as been healed, and we continue to love and support TNA. Best price for premium service in town!
Recommended
Original Review
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/13/2017
Got the work done quickly // Left our vehicle a mess
TNA Auto inspected a leak on a van they have worked on for almost a decade, and repaired a malfunctioning part in the steering column. While thus far the repair seems good, the van was returned with the back seatbelt totally detached and grease stains all over the roof. I called the same day to articulate and didn't feel like I was accommodated properly. No discount offered on future work or much proactive action at all. This made us less interested in bringing our vehicle to TNA again. It came a cross as a lazy job and resulted in additional work for us re-installing the seatbelt and cleaning the van.
Tareq A. from TNA Auto Repair responded on 03/14/2017

We thank you for your feedback our customers are very important to us and making sure we do the best job possible. We appreciate that you brought the van back to us to make sure that we can do everything that we can to keep you a happy customer and finish and repair to your satisfaction. We take pride in all our work and take pride in all our customers and do everything we can to keep our customers happy and satisfied.

JF
JAKE F.
Portland, OR
Subaru Crosstrek
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2019
Excellent as usual
I have a 2018 Subaru crosstrek. I trust TNA completely with my regular maintenance. Always do a great job at a fair price. Friendly service.
Recommended
LK
Lee K.
Portland, OR
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2019 Category: Service
Lee said the service was great. He has had nothing but a good experience with the business.
Recommended
This review was collected via phone interview by Customer Research Inc.
CW
CHARLES W.
Vancouver, WA
Subaru Legacy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019
Spectacular Service
With a car full of groceries on a hot day, I turned the ignition key...nothing. Repeat. Repeat. Finally it started. I called Frank at TNA and he said my starter motor was probably going and that I shouldn't take it deep in the woods as planned. I have limited financial resources, but I know money at TNA is well spent. Still,I was not looking forward to the bill.

On my arrival Frank said he would test the starter. In short order, Frank told me that I needed a new starter and said he was so sorry, but that in his experience, starter motor quality is declining. (OK.) He told me my starter motor was under warranty and that there would be no charge. Within 30 minutes of its delivery to TNA, their mechanics had installed it. Frank handed me my ignition key. Can I pay you for your labor at least? Nope. Elapsed time 4 hours. Can you beat that? Did you notice my odometer reads over 417,000 miles? I attribute TNA to getting the best out of Subaru engineering and keeping this wonderful car going.

I was really happy and even shocked. I got in the car and noted they had washed and vacuumed the interior. Customer first!!!! WOW!
Recommended
Tareq A. from TNA Auto Repair responded on 05/20/2019

Charles, thank you for the five star review of TNA Auto Repair's work on your Subaru Legacy. We are glad to have you as a customer. 

KM
Kelly M.
Portland, OR
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019 Category: Service
Kelly said the business is punctual. He brought his vehicle in for a check engine light and the business changed the alternator. The day after he picked up his vehicle, the check engine light came back on as well as the VTM4 light. He will contact the business soon in regards to the check engine light.
Recommended
This review was collected via phone interview by Customer Research Inc.
DR
Derek R.
Vancouver, WA
Volkswagen New Beetle
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019 Category: Service
Derek said they got him in and out in a short period of time and got him taken care of.
Recommended
This review was collected via phone interview by Customer Research Inc.
Tareq A. from TNA Auto Repair responded on 05/13/2019

Derek, thanks for the five star review for TNA Auto Repair's work on your Volkswagen. We appreciate your business. 

LS
LILLI S.
Gresham, OR
Subaru Impreza Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2019
Trustworthy, friendly, and great work!
I'm so glad I found TNA. They've helped me out so many times from a simple oil change to a new clutch and transmission work. Frank made it so easy and painless to work with my warranty company. They are always very helpful and I never feel like I'm getting taken advantage of. They always take the time to explain what they're doing or even showing me what needs work or what they've done. The work they do has always been superb and I definitely recommend them to any of my Subie friends.
Recommended
Tareq A. from TNA Auto Repair responded on 04/29/2019

Lilli, thank you so much for your five star review of TNA Auto Repair. We are thrilled you are a loyal customer and are happy to help you the next time your Subaru Impreza Sedan requires service. 

Verified Customer
Portland, OR
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019
Great and thorough job!
Very helpful and reassuring! Answered questions after I picked up the car!
Recommended
Tareq A. from TNA Auto Repair responded on 04/15/2019

Thanks for the five star review of TNA Auto Repair and our work on your Toyota Avalon. We appreciate your business. 

BT
BRIAN T.
Portland, OR
Mazda Mazda3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2019
Excellent and convenient service
I don’t know why I didn’t think of taking my car here for an oil change before now. I thought it had to be done at the dealership where I got my car. Great service, ability to get an appointment without waiting days or weeks, and for me very convenient to home. I’ll be back.
Recommended
Tareq A. from TNA Auto Repair responded on 04/08/2019

Thank you for the five star review of TNA Auto Repair, Brian. We are glad to have the opportunity to perform maintenance on your Mazda3. 

MB
Mark B.
Portland, OR
Mercedes-Benz SLK-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2019
We’ve taken our cars here for years
Just an oil change this time. They’ve taken great care of our cars over the years. Happy with their honest and reliable service.
Recommended
Tareq A. from TNA Auto Repair responded on 04/08/2019

Thank you for being a long-time TNA Auto Repair customer. We are glad to have the chance to do maintenance on your Mercedes-Benz SLK-Class and look forward to helping you again in the future!

Verified Customer
Portland, OR
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2019
Great help in an emergency (and afterwards!)
I brought my car in just before closing time on a Saturday afternoon for an opinion on whether it was safe to drive (one of the tires rims had become very hot after a long drive). The people at TNA assessed it quickly and then took care of the problem on Monday when they re-opened. Everyone was very professional, friendly and efficient! I will return for more service!
Recommended
Tareq A. from TNA Auto Repair responded on 04/08/2019

TNA Auto Repair is glad to have been able to help you with your Honda CR-V. We are glad to have you as a customer and appreciate the five star review!

KE
Kathryn E.
Portland, OR
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019 Category: Service
Kathryn said she appreciates the staff's kindness, and they are professional.
Recommended
This review was collected via phone interview by Customer Research Inc.
Tareq A. from TNA Auto Repair responded on 04/08/2019

Thanks for the five star review for TNA Auto Repair! We are glad to have the chance to work on your Kia Sorento. 

JG
Jason G.
Portland, OR
Subaru Legacy Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019
Always consistent, awesome service
We've been getting our car worked on at TNA for so many years and I can't say enough great things about these guys. Starting with the customer service, every person I've spoken to has always been friendly, knowledgeable, honest and patient. Then the work on the car is top notch, consistent and thorough, always completing the work quicker than I expected it would be and very well done at extremely fair prices. I haven't had one negative interaction or experience here in all these years--which is the only autoshop I've been to that I can say that about. Because of all of these things, we'll definitely never go anywhere else!
Recommended
Tareq A. from TNA Auto Repair responded on 04/01/2019

Jason, thanks for the wonderful review and for a being a long-time TNA Auto Repair customer. We are glad to be able to provide service for your Subaru Legacy Sedan. 

EW
ESTELLE W.
Portland, OR
Lexus ES 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019
Simple oil change
Always satisfied. Great , honest service w honest people
Recommended
Tareq A. from TNA Auto Repair responded on 03/25/2019

Estelle, thank you so much for the five star review of TNA Auto Repair. We are glad to have had the chance to work on your Lexus ES 350. 

WB
Will B.
Portland, OR
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/22/2019 Category: Service
Will said the staff was friendly and helpful.
Recommended
This review was collected via phone interview by Customer Research Inc.
Tareq A. from TNA Auto Repair responded on 03/25/2019

Will, thank you for taking the time to review TNA Auto Repair and our work on your Toyota RAV4. 

IG
Ismail G.
Oregon
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Ismail said the service he receives is fast, and the staff is reliable. He highly recommends the business to others.
Recommended
This review was collected via phone interview by Customer Research Inc.
Tareq A. from TNA Auto Repair responded on 03/18/2019

Thank you for the great review about TNA Auto Repair, Ismail. We are glad to have had the opportunity to provide service for your Chevrolet Impala. 

SW
Sean W.
Portland, OR
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Sean said the staff were easy to communicate with. They were honest, did good work, and the work was cheap.
Recommended
This review was collected via phone interview by Customer Research Inc.
Tareq A. from TNA Auto Repair responded on 03/18/2019

Thank you for your five star review of TNA Auto Repair, Sean. We are happy to have done the work on your Subaru Outback and look forward to seeing you again. 

AV
Aurelio V.
Portland, OR
Honda Civic Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2019 Category: Service
Aurelio said the service at this business was perfect, he loves these guys.
Recommended
This review was collected via phone interview by Customer Research Inc.
Tareq A. from TNA Auto Repair responded on 03/11/2019

Thank you for the five star review. TNA Auto Repair appreciates the feedback and we look forward to providing service the next time your Honda Civic Coupe requires it. 

RN
Ramein N.
Oregon
Kia Rio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2019 Category: Service
Ramein said he is so satisfied with this business. He is so happy with them.
Recommended
This review was collected via phone interview by Customer Research Inc.
Tareq A. from TNA Auto Repair responded on 03/04/2019

Thank you very much for the five star review about TNA Auto Repair's work on your Kia Rio. We appreciate your business!

CW
CHARLES W.
Vancouver, WA
Subaru Legacy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2019
Attentive, Knowledgeable and Friendly
The odometer on my 1994 Subaru now reads over 415,000 miles. I am very happy with the folks at TNA and their work on my car, which has been in their care for the past 250,000 miles. In my experience everyone at TNA is knowledgeable, attentively bring their best to the work at hand. Without their skill and care, my car would not be on the road, let alone providing me with reliable comfortable transport. In addition, all at TNA are friendly. What more could you ask for?
Recommended
Tareq A. from TNA Auto Repair responded on 03/04/2019

Thank you so much for the great review, Charles. TNA Auto Repair is glad to have been able to keep your 1994 Subaru Legacy on the road.