Tom Williams Collision Center

Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(1,975 Reviews)

94% Would Recommend
Latest Review 12 months ago

Reviews


DW
Daniel W.
Alabama
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2016 Category: Collision
Daniel said they were very professional. He was kept informed every step of the way. Everything was transparent and clear on what was happening with the repair. There was not an actual promised date but the vehicle was ready within the estimated time. Some of the terminology in the text messages he did not understand and had to call once but John, the person he dealt with, explained them to him. John was very good and explained things to him and was very patient with him. He even took a pencil and paper and helped him understand how the mechanics of the paint worked and how the paint is blended into the old one to blend in. He asked John when he could wax the vehicle and right away, John told him within one week and this shows confidence in knowing the answers. This facility is far and above the best one he has dealt with.

JN
Jennie N.
Alabama
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2016 Category: Collision
Jennie said this business did what needed to be done and it was a good job.

HB
Herbert B.
Alabama
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2016 Category: Collision
Herbert said he had no issues during the repair.

BD
Barry D.
Alabama
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2016 Category: Collision
Spoke with Solange. She said this business did an immaculate job.

PT
Peter T.
Alabama
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2016 Category: Collision
Peter said this business did a very good job and he is very happy.

MC
Meagan C.
Alabama
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2016 Category: Collision
Meagan said the repair was timely and it was an easy process.

TV
Tonella V.
Alabama
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/29/2016 Category: Collision
Tonella said she would recommend the business because they do such a good job.

VB
Vicki B.
Alabama
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/29/2016 Category: Collision
Vicki said the service was great at this business. They are attentive and make sure that the customer is comfortable. She appreciates the service and the way they make her feel.

TC
Ted C.
Alabama
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2016 Category: Collision
Ted said they provided him with quality care and work.

AM
Anna M.
Alabama
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2016 Category: Collision
Anna said this business was really responsive and took care of everything. They did a great job, and she found everything to be top notch.

SH
Steve H.
Alabama
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/25/2016 Category: Collision
Steve said he had asked them to order the parts and paint them and then let him know when to take his vehicle in. It took over a month for him to hear back from someone. They do good work but they are slow. They took a long time returning his calls. There was some miscommunication when he asked them to call him when the parts were painted.

JB
Jeff B.
Alabama
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2016 Category: Collision
Jeff said this business did good work, were timely and made everything easy.

MA
Michael A.
Alabama
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/24/2016 Category: Collision
Michael said he was not satisfied with the quality of service provided to his vehicle. The repairs were unfinished when they returned it to him. He mentioned it was ready 3 days later than promised, and they did not give him a reason for the delay. He said they did not follow up with him, or keep him adequately informed during the repair process.

LP
Loretta P.
Alabama
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2016 Category: Collision
Loretta said the personnel of the business was very courteous.

DP
Donald P.
Alabama
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/24/2016 Category: Collision
Donald said he took his vehicle into the business on a Monday morning, and the repair was not started until late the next day. Donald said he thinks the vehicle should have been started, when the business got it, and not waiting around for anything else.

Displaying Review 76 - 90 of 1975 in total