Tom Williams Collision Center

Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59

1972 Reviews

94% Would Recommend
Latest Review over 1 year ago

Review for Tom Williams Collision Center
Lamont P. on 09/05/2012
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Lamont said the quality of the body work is not good because the door has a wave in it. The personnel should have seen the defect in the work because he saw it right when he pulled up. He said the personnel told him not to look so hard at it. The work cost about $1,100. He said after he mentioned the defect the personnel told him to come back for improvements but it was inconvenient. He was not kept adequately informed and he was not satisfied with their communication because he had to call in to find out the status of his vehicle. He said the vehicle is a BMW, so he wanted to take it to this business for quality work, but he ended up with a wave in the door. He would not recommend this business because he was unhappy with the quality of the work. He said if he had known it was going to turn out this way he could have left the vehicle the way it was. He said he feels like he loaned his vehicle out and gave away money.
Category: Collision
Service Date: 08/23/2012
Review Created: 09/05/2012
This review was collected via phone interview by Customer Research Inc.