Gardendale, AL 35071
12.0 miles away
Review for Tom Williams Collision Center
Epluribus F. on 11/08/2011
Epluribus said it took a lot longer than they had said it would. When they said it was ready the paint work on the gas cap wasn't done completely. When he went to pick it up after that was fixed he found that somehow in the course of the repair they had ruined the shocks on the trunk and the shocks needed replacement. They told him it would take 2 to 3 weeks, but it had been 5 or 6 weeks total by the time the 2 other problems were fixed. They did not call until 4 weeks had passed to tell him it was ready. He said he probably will not recommend this business, but he chose not to elaborate. When he had mentioned that they told him it would take 2 to 3 weeks, they told him they hadn't said that and that they would never say that. He didn't like that. They didn't say they were sorry and they didn't apologize.
Service Date: 10/31/2011
Review Created: 11/08/2011
This review was collected via phone interview by Customer Research Inc.