Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

657 Reviews

ReScore Reviews™ (23)

ReScore
Overall Rating 4.565217/5Overall Rating 4.565217/5Overall Rating 4.565217/5Overall Rating 4.565217/5rating 4.565217
Original
Overall Rating 2.43478/5Overall Rating 2.43478/5rating 2.43478rating 2.43478rating 2.43478
92% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


P
P.
Portland, OR
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2018 Category: Service
Initial service
Did great. Quick service.
GEORGE M. from Tonkin Gladstone Hyundai responded on 03/12/2018

Thank you!


JG
Jana G.
Portland, OR
2004 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2018 Category: Service
Service You Can Trust
I've tried more than a few local Hyundai dealers to find good service for my 2004 Hyundai Elantra.
Tonkin Gladstone is the best! My service advisor Ryan makes good, practical recommendations for keeping my car well-maintained. Unlike some other dealers, he doesn't present a never-ending laundry list of items to repair. When a repair is needed, Ryan makes it happen with ease. He answers all of my questions and keeps me informed about what's needed and why. Thanks Ryan!
GEORGE M. from Tonkin Gladstone Hyundai responded on 03/11/2018

Thank you Jana!


Verified Customer
Clackamas, OR
2013 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/09/2018 Category: Service
I was surprised how fast the service was
My car was done surprisingly fast compared to what I thought it would take.
GEORGE M. from Tonkin Gladstone Hyundai responded on 03/11/2018

Thank you!


LS
Laura S.
Clackamas, OR
2017 Hyundai Accent
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/09/2018 Category: Service
Sales great, needs improvement in repair
I love the car and had a wonderful sales man. My new car has a vibration noise issue and the repair department doesn’t seem to want to take the time or employees to investigate and repair it . They heard the issue and were very nice but nice doesn’t fix it .
GEORGE M. from Tonkin Gladstone Hyundai responded on 03/12/2018

Laura,
Thank you for taking the time to speak with me regarding your visit. I'm glad we have a plan to address this rattle. Enjoy your trips and we'll see you in May!


George Monaco | Service Manager

Tonkin Gladstone Hyundai

19300 S.E. McLoughlin Blvd.

Gladstone,OR 97027

Phone 503.258.5700 | Fax 503.258.5333 | Email gmonaco@tonkin.com

 

 


IN
Ildiko N.
Gladstone, OR
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2018 Category: Service
Friendly customer service and good service provided on my car
Friendly customer service and good service provided on my car, thank you so much!
GEORGE M. from Tonkin Gladstone Hyundai responded on 03/08/2018

Thank YOU so much Ildiko!


SK
Sherie K.
Canby, OR
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2018 Category: Service
Karen is awesome
Karen was helpful and great to work with. She called and let me know what was going on.
GEORGE M. from Tonkin Gladstone Hyundai responded on 03/07/2018

Thank you Sherie!


MC
Misty C.
Clackamas, OR
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2018 Category: Service
Customer service
Karen was excellent! She is a asset to the service department!
GEORGE M. from Tonkin Gladstone Hyundai responded on 03/07/2018

Thank you Misty!


KM
Karen M.
Oregon City, OR
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/06/2018 Category: Service
K Mc
Was fine.
GEORGE M. from Tonkin Gladstone Hyundai responded on 03/07/2018

Thank you Karen!


Verified Customer
Gladstone, OR
2017 Hyundai Sonata Hyb
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/06/2018 Category: Service
Oil change
I asked the front desk person if they could set up a courtesy call system for their customers. To no avail I got shut down immediately and was told they were too busy to do that because there are too many customers they are providing to. Poorly worded response which makes you feel as a customer un wanted and just another number in their system.
GEORGE M. from Tonkin Gladstone Hyundai responded on 03/07/2018

I left you a voicemail at the phone number we have on file hoping you will return my call to discuss your recent visit with us. Thank you for your time.

George Monaco | Service Manager

Tonkin Gladstone Hyundai

19300 S.E. McLoughlin Blvd.

Gladstone,OR 97027

Phone 503.258.5700 | Fax 503.258.5333 | Email gmonaco@tonkin.com

 


JM
John M.
Tualatin, OR
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2018 Category: Service
Good service
Friendly and fast
GEORGE M. from Tonkin Gladstone Hyundai responded on 03/06/2018

Thank you John!


MK
Martin K.
Beaverton, OR
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2018 Category: Service
Great Service Again. No Surprise.
I went in for a routine oil change and I just have to praise the quality of work and the timeliness in which it was completed. Everyone I talked to was so friendly. I could say this about every visit I have to their service department. They have great people doing great work. Very happy with how they do things here.
GEORGE M. from Tonkin Gladstone Hyundai responded on 03/06/2018

Thank you Martin!


MM
Maria M.
Oregon City, OR
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2018 Category: Service
The young men that help me at the front counter was very curious and help me to get the best deal I could get for my service
The young men that helped me and the front counter was very courteous and help me to get the best deal that I could get for my car service thank you
GEORGE M. from Tonkin Gladstone Hyundai responded on 03/05/2018

Thank you Maria!


DW
Donna W.
Portland, OR
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2018 Category: Service
Great Service
They are honest quick and friendly.
GEORGE M. from Tonkin Gladstone Hyundai responded on 03/05/2018

Thank you Donna!


EW
Edward W.
Portland, OR
2013 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/05/2018 Category: Service
Customer service!
Building needs updating
GEORGE M. from Tonkin Gladstone Hyundai responded on 03/05/2018

Thank you Edward!


CD
Catherine D.
Gladstone, OR
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/03/2018 Category: Service
Scheduled maintenance.
Scheduled service/ They were absolutely great as always. The gentlemen was friendly and very polite. I wish you served coffee here at this location like the old one did.
GEORGE M. from Tonkin Gladstone Hyundai responded on 03/05/2018

Thank you Catherine!


CG
Carl G.
Wilsonville, OR
2012 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2018 Category: Service
The employes
great service
GEORGE M. from Tonkin Gladstone Hyundai responded on 03/02/2018

Thank you Carl!


GA
Gil A.
West Linn, OR
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2018 Category: Service
Very good service with a smile
Excellent
GEORGE M. from Tonkin Gladstone Hyundai responded on 03/02/2018

Thank you Gil!


BL
Brandie L.
Gladstone, OR
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2018 Category: Service
Quick and professional
Had to take our 2013 Elantra in for a couple recall issues. The service department handled everything quickly, did the work as expected and we're done in a little less time than was quoted.
GEORGE M. from Tonkin Gladstone Hyundai responded on 03/02/2018

Thank you Brandie!


JB
Joni B.
Portland, OR
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2018 Category: Service
Impressive
I was treated respectfully and with courtesy. I was impressed with the prompt and thorough service, and warm staff. Thank you for making a stressful situation streamlined and less of a hardship!
GEORGE M. from Tonkin Gladstone Hyundai responded on 03/02/2018

Thank you Joni!


Verified Customer
Oregon City, OR
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2018 Category: Service
Respect
They honored their product
GEORGE M. from Tonkin Gladstone Hyundai responded on 02/27/2018

Thank you!