Torrington Hyundai

Thank you Anthony for your review. We appreciate your business.

Thank you Joanne for your review. We appreciate your business.

Thank you Kenneth for your review. We appreciate your feedback.


Christopher Derrick
Service Manager

Thank you for your review. We appreciate your feedback. 


Christopher Derrick

Thank you Patrick for your review. We appreciate your feedback.

Christopher Derrick
Service Manager

Thank you!

Thank you. 

Thank you!

Good Morning Ms. H,

Thank you for the excellent survey and for being a great customer. 

Enjoy your week.

Thank you for the great survey Mr. M. Truly appreciate it.

Enjoy your week, 
Your Torrington Hyundai Service Team  

Good Morning, 

Thank you for the great survey. Appreciate it!

Enjoy your week, 
Your Torrington Hyundai Service Team 

Good Morning Mr. C, (We don't use names for security purposes) 
Thank you very much for the great survey.  We're pleased we were able to meet all of your expectations. 

Enjoy your weekend, 
Your Torrington Hyundai Service Team   

Good Morning, Once again, thank you for being a great customer and for the excellent survey. 

Enjoy your weekend, 
Your Torrington Hyundai Service Team 

Hello Ms. G,  (We don't use names for security purposes)

Thank you very much for the excellent survey. Everyone here is pleased in that we were able to meet all of your expectations. Thank you for being a great customer!

Enjoy the remainder of your week, 
Your Torrington Hyundai Service Team  

Good Morning,  Thank you for the great survey Ms. L.  We're pleased we were able to take care of you. 

Enjoy your week, 
Your Torrington Hyundai Service Team 

Good Morning, 

Thank your Sir for the excellent survey. We're pleased we were able to meet all of your expectations.

Enjoy your week, 
Your Torrington Hyundai Service Team  

Good Afternoon,  We've read you survey and have attempted to contact you via telephone but the individual that answered stated you have not lived there for some time.  As such, if you could call me 860-489-0471 we'd appreciate it.  We're shocked at the poor survey and poor experience you encountered and would like to discuss it with you.  Your advisors survey rating is directly attached to his performance and anything below 5 stars is a failure on his part. Please give me a call. 

Thank you, 

John Mendela
Service Manager 

Thank you for the great survey Mr. L.  Your comments are appreciated by all of our staff.  Thank you again.

Enjoy the rest of your week, 
Your Torrington Hyundai Service Team 

Good Morning, 

Let me first say that an oil change duration is one hour and wiper blades are around 15-20 minutes depending on the difficulties taking them off and putting them on.  Neither are excessive and the times allowed are standard within the field. I'm not sure what you were expecting but the standard times mentioned above allow the technician to perform a professional job on a customers vehicle. Your advisor read your survey and recalls mentioning to you that the service would take an hour to an hour and one half.  Maybe there was some type of communication issue present. As part of our process I'm sending you a re-score survey. Should you givbe the advisor 5 stars the average score would come to a 4. 4 is still a failure on the advisors part and after speaking with him about your comments, he understands the importance of the customer knowing what the waiting time is.    

Good Morning Ms. S, (We don't use names for security purposes) 

Thank you very much for the great survey.  You've been such a great customer and even better person and you're a pleasure to deal with whenever you stop in.  Be assured, we're looking out for you and are here to help in keeping and getting your Hyundai vehicle safe and sound. 

Enjoy the rest of your week, 
Your Torrington Hyundai Service Team