Torrington Hyundai

That you Ms. S......You're a great customer and an even better person. Always a pleasure to see you and we appreciate your continued business. 

Enjoy the rest of your week, 
Your Torrington Hyundai Service Team 

Good Morning Ms. H, 

Thank you for being a great customer and thank you for the excellent survey.  Everyone here appreciates your business!

Enjoy your week, 
Your Torrington Hyundai Service Team  

Thank you! Your Service Advisor is pleased he met all of your expectations. 

Enjoy your weekend.

Good Morning Ms. M, 

Thank you for the excellent survey.  Everyone here considers you a great customer and its always a pleasure interacting with you. 
Please know, we truely value your continued business. 

Enjoy your weekend!
Your Torrington Hyundai Service Team 

Good Morning Ms. N, 

Thank you for the great survey. Be assured, we value you business. 

Enjoy your weekend, 
Your Torrington Hyundai Service Team 

Thank you for the excellent survey and for being a great customer Ms. C.  Its always a pleasure dealing with you. We appreciate your business. 

Enjoy your weekend,
Your Torrington Hyundai Service Team  

Good Evening Sir,

Thank you for the excellent survey. Its rewarding for us to know that we're doing the right things. Be assured, we value your business and look forward to being the service facility for all of your vehicles needs. 

Enjoy the remainder of your week, 
Your Torrington Hyundai Service Team 

Good Afternoon Ms. L, (We don't use names for security purposes) 

Thank you very much for the kind words and excellent survey. We're lucky to have you as a customer.  

Enjoy the rest of your week, 
Your Torrington Hyundai Service team  

Good Morning, 

Thank you for the great survey.  Be assured, we value your business. 

Enjoy your day, 
Your Torrington Hyundai Service Team 

Good Afternoon Mr. R, 

The type of service you received is not typical of what we do here and I'm shocked at what took place. I'm not going to make any excuses as I also would be angry. These type of issues should not happen. I've spoken with both the service advisor (SC) and oil technician (LG) and I'm confident this will not occur again. I hate when things like this take place as its just not that difficult to do a great job on a service visit. On your next visit please accept a complimentary oil change on me (I noted same on our customer file) as well as a vacuum and wash. Having said that (And it is a requirement in our Hyundai process) and in an effort to keep the service advisor (SC) on a confident path to excellent service, I'm sending you a rescore survey. If you find it appropriate to re-score him a 5 and definitely will return, he will recive an overall score of 3.5 which is still a failure but will assist me in our training. Once again, I apologize for the crappy service.  On your next visit please introduce yourself to me. 

Thank you for your time and enjoy your week,      
John M
Service Manager

Good Morning, 

Thank you for the excellent survey. And as usual....thank for for being great customers. 

Enjoy your week, 
Your Torrington Hyundai Service Team 

Good Morning Ms. D, 

Thank you for the good survey. Unfortunately, anything less than 5 Star service is a failure. I'll be speaking with the service advisor that assisted you that day and go over what transpired. Hopefully next time, he'll deliver that 5 Star service we're known for.  

Enjoy your week, 
Your Torrington HYundai Service Team 

Good Afternoon Ms. G, 

Thank you for the excellent survey. We greatly appreciate your business. 

Enjoy your day, 
Your Torrington Hyundai Service Team 

Good Afternoon Mr. S, 

Thank you very much for the excellent survey.  Be assured, we appreciate your loyalty to Hyundai and value your continued business to our dealership.
Everyone here considers you a great cusrtomer.

Thank you again and enjoy the rest of your week, 
Your Torrington Hyundai Service Team  

Good Morning Mr. W, 

Thank you for the excellent survey. You've always been a great customer and we appreciate your business. 

Enjoy your week, 
Your Torrington Hyundai Service Team  

Good Morning Mr. H, (We don't use names for security purposes)

Thank you for the outstanding survey and for being a great customer. 

Enjoy your day!
Your Torrington Hyundai Service Team 

Good Afternoon C, 

We appreciate the excellent survey. Thank you very much. We all work hard at delivering excellent service so we're pleased we met all of your expectations. Thank you for being a loyal Hyundai customer. 

Enjoy the rest of your week, 
Your Torrington Hyundai Service Team 

Good Afternoon Mr. M, 

Thank you for the great survey and as always....thank you for being a great loyal customer. 

Enjoy your day, 
Your Torrington Hyundai Service Team 

Good Morning Ms. J, (We don't use names for security purposes) 

Thank you for the great survey and for being a great customer.  Your continued business is greatly appreciated. 

Enjoy your day, 
Your Torrington Hyundai Service Team  

Good Morning Mr. B, 

Thank you very much for the excellent survey. We work hard at delivering outstanding service and please know that we truly value your continued business.  Thanks for being a great customer. 

Enjoy the rest of your week, 
Your Torrington Hyundai Service Team