Torrington Hyundai

Good Afternoon Ms. P, (We don't use names for security purposes)
We have read your survey and are shocked at what you state was your first experience here. Please call me at 860-489-0471 so we can either schedule an appointment at the dealership or verbally discuss the matter on the phone. 

Thank you, 
John M
 

Good Afternon Mr. M, 

Thank you for the outstanding survey. We're pleased we met all of your expectations. We've been working hard at delivering 5 Star service and making sure we don't take anything for granted. So be assured, we truly value your loyalty and continued business.  Thanks for being a great customer. 

Enjoy the rest of your weekend, 

Your Torrington Hyundai Service Team 

Good Morning Mr. S,  

We're sorry to hear we failed on your recent service visit as anything less than 5 Stars is rated as a total failure by the staff. I guess i did not communicate well that the gasket that was replaced during your intial oil change was faulty. It's just one of those things we can't control on our part. Having said that, if you could re-score the survey I'm re-sending you, your advisor would appreciate it as 3 Stars indicates he failed dramatically. Thank you for your time. 

Your Torrington Hyundai Service Team 

Thank you very much for the re-score Mr. S and thanx for being a great customer.

Enjoy the rest of your weekend,
Your Torrington Hyundai Service Team  

Good Morning Ms. J, 

First, thank you for the fine survey. I wlll ensure the name change is corrected and everything goes smooth regarding your ownership information. Thank you for being a great customer. 

Enjoy your weekend, 
Your Torringotn Hyundai Service Team 

Good Morning Mr. Z, 

Thank you for the great survey. Be assured, we value your business. 

Enjoy your day, 
Your Torrington Hyundai Service Team 

Good Evening Mr. L, (We don't use names for security purposes)

First, thank you for your loyalty to our service department. We work hard at giving the best possible service we can so we're pleased we met all of your expectations. Your excellent survey has a direct impact on our service operation as it aids in in how we deliver our services.

Thank you for being a great customer and be assured, we truly value your continued business.

Enjoy your weekend,
Your Torringotn Hyundai Service Team  

Good Morning Ms. S, 

Thank you for the excellent survey. You’re a great customer and we’re always happy to see you stop in even if it’s not for any services. Be assured, we really appreciate your loyalty and continued business. 

Enjoy your weekend! 
Your Torrington Hyundai Service Team 

Good Morning Ms. K, 

Thank you for the great survey! We’re pleased we met all  of your expectations. Thank you for being a great customer. 

 Have a great weekend, 
Your Torrington Hyundai service team

Good Morning Mr. W, (We don't use names for security purposes) 

Thank you for the great survey. Our service advisors strive for 5 Star service as anything less than 5 stars is considered a fail.  Hopefully next time the advisor is able to give you that 5 Star service.  

Thank you for your business and enjoy your week, 
Your Torringtopn Hyundai Servbice Team 

Good Afternoon Ms. C, (We don;t use names for security purposes)

Thank you for the excellent survey and for your continued business! Be assured, we value your loyalty and we consider you a great customer. 

Thank you again and enjoy your week,

Your Torrington Hyundai Service Team  

Good Morning Mr. C, 

Thanks for the great survey! Very much appreciated. 

Enjoy your day, 

Your Torrington Hyundai service team 

Good Morning Ms. E, 

Thank you very much for the fine survey. We're pleased we met all of your expectations. We appreciate your continued business and look forward to servicing all of your vehicles needs. 

Thank you again and enjoy your weekend, 
Your Torrington Hyundai service team 

Good Afternoon Ms. K, 

Thank you for the great survey! Be assured, we value your continued business. 

Thank yiou again and enjoy the rest of your week, 

Your Torrington Hyundai Service Team  

Good Morning Mr. M, 

Thank you for the great survey!  Appreciate your business. 

Have a good day,
Your Torrington Hyundai service Team  

Good Morning Mr. C, 

Thank you for your continued business and for the fantastic survey. We work hard at delivering great service so we're pleased we met all of your expectations. 

Thank you again and enjoy the rest of your week, 
Your Torrington Hyundai Service Team 

Good Morning Mr. K, 

Thank you for the great survey! You're a great customer and we enjoy seeing you when you come in. Thanks for your continued business. Be assured, we value it. 

Enjoy your week, 
Your Torrington Hyundai Service Team 

Good Afternoon Ms. C,

We appreciate your honesty with the excellent survey and we're pleased we met all of your expectations. 

Thank you for your continued business. We don't take it for granted. 

Enjoy your week, 
Your Torrington Hyundai Service Team  

Good Afternoon Mr. M, 

Thank you very much for the excellent survey. You're a great customer and be assured, we value your continued business.  We look forward to servicing all of your vehicles needs. 

Thank you again and enjoy your week, 
Your Torrington Hyundai Service Team 

Good Evening,  We read your survey and its disappointing to see we fell down on the job. "Just OK" is not the type of service we want to deliver and I'll be speaking with the advisor that handled your service in order to rectify the issues you mention. The advisors are direcly impacted by our customers survey's and your feedback will be used to enhance our customer service.  

Thank you for the survey,
 

Good Morning Ms. A, (We don't use names for security purposes)

Thank you for the great survey! You're a great customer and be assured, we value your continued business. And we even topped off your wiper fluid! 

Enjoy your week, 
Your Torrington Hyundai Service Team