Charlotte, NC 28273
11.9 miles away
Review for Town & Country Ford Body Shop
John D. on 06/01/2015
John said his experience with this business was not that great. He dropped his vehicle off on Monday and asked if they could have his vehicle done as soon as possible for work. They did not give him a promised date, but made it seem like they would be done by Wednesday. They were not finished repairing his vehicle until Friday. They kept him informed in the beginning, but eventually lost contact with him. The lack of communication was frustrating because he needed his vehicle for work and had to get a ride with a coworker. After he received his vehicle on that Friday, he noticed that the trim around the glass they replaced did not match. The tailgate closes funny and has a separation between the handle and the tailgate itself. The tailgate was also dirty when put on his vehicle. He asked them to follow up with him so they could fix his vehicle correctly. No one has followed up with him since the original repair. He would not recommend them due to this experience.
Service Date: 05/12/2015
Review Created: 06/01/2015
This review was collected via phone interview by Customer Research Inc.