Charlotte, NC 28273
11.9 miles away
Review for Town & Country Ford Body Shop
Francis W. on 08/29/2013
Francis said there were some unspecified problems, but the problems did get resolved. The work was not done correctly and she had to come back, but they corrected it. Her vehicle was not ready when promised. They kept the vehicle for over one month. There was more work that needed to be done and the paint needed to dry properly. She was not kept informed during the repair process and she had to call them. They did not call her. The estimate was not prepared properly, some things were left out. She was not satisfied with the way she was treated by the personnel. They did not give good customer service and they did not call and update her. Francis said she would recommend that they slow down and do the job right.
Service Date: 08/16/2013
Review Created: 08/29/2013
This review was collected via phone interview by Customer Research Inc.