Charlotte, NC 28273
4.0 miles away
Review for Town & Country Toyota Body Shop
Iijima S. on 01/13/2016
lljima said it was the most stressful experience she has had. It took a month and a half to get her vehicle back, and Eddie, a manager, helped save the day. It was promised to be done in 9 days, then 18 days, then it was pushed to the 29th. She didn't get her vehicle back until January 6th. There was back and forth with the insurance, and she had a rental vehicle. She called to get updates, and she was not aware of the emails. She was given a number to call for updates. The estimate kept changing, and she waited a long time for the estimate. She was satisfied with the lady at the counter. She was not satisfied with the way she was treated, because nobody gave her answers and nobody could give her information. They did not communicate with her.
Service Date: 12/30/2015
Review Created: 01/13/2016
This review was collected via phone interview by Customer Research Inc.