Charlotte, NC 28273
4.0 miles away
Review for Town & Country Toyota Body Shop
Linda W. on 01/18/2016
Linda said this business had her vehicle for six weeks, which she thought was way over the top. She did not get great customer service and when she first got her vehicle back, she saw some damage. They had to take the vehicle back and redo it. The repair was also delayed by a week because of the holidays. She was not adequately informed throughout the repair process, and she is unsure of why. She was not satisfied with the thoroughness of the estimate because instead of part of the door, the entire door had to be replaced. The employee that was working with her did not even look at her when she entered. When she walked out, she told them to call her when they figure everything out. It took them three or four days for them to get back to her.
Service Date: 12/30/2015
Review Created: 01/18/2016
This review was collected via phone interview by Customer Research Inc.