major delays, no communication, incomplete repairs and new damages
needed to replace driver side door, given an estimate of 2 weeks. it took over 3 months. new delays kept popping up where they said they needed to order more parts. i never received any update unless I called myself multiple times. attempted to pick up the car at least 3 times. the first time the car was still dirty of black tar or whatever substance all over my driver and passenger seat as well as missing pieces and not properly aligned parts still in my car door. the second time showing that they somehow activated the check engine light and dared to say it was there when I dropped it off when initial drop off pictures showed it was clear. the final time I picked it up, it was a rainy day so when I got home and the water cleared, noticed new damage on the hood. when I returned to the dealership, they admitted it happened during the repairs but they're not liable for it. fought and fought but they never accepted their fault and repair. crooked shop, just wants your money by adding on extra repairs and parts but does such a poor job with little concern. thought I could count on a big dealership like Toyota but never going there again
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