Charlotte, NC 28273
4.0 miles away
Review for Town & Country Toyota Body Shop
Shantelle E. on 03/18/2014
Spoke with Jason. He said this business did not have great customer service. They were very unprofessional. He said he felt he was inconveniencing them. His vehicle was ready on Saturday, but he did not get a chance to inspect it since they were closing. He took his vehicle back to the facility to finish because he found issues that were not resolved. His vehicle was ready on Wednesday. He was not informed at all during the repair process. When he was given the rental vehicle, the paint was still fresh and had not yet dried. He was sent a 50 percent off coupon, but the business would not accept it. He would not recommend this business for the reasons mentioned. He suggested they have better customer service. He will not return to this business.
Service Date: 02/28/2014
Review Created: 03/18/2014
This review was collected via phone interview by Customer Research Inc.
Michael A. at Town & Country Toyota Body Shop responded on 03/20/2014
Mr.Ellison I enjoyed our conversation this morning. I am happy to know that you are now happy with your exsperience here and your car.