Charlotte, NC 28273
4.0 miles away
Review for Town & Country Toyota Body Shop
Fidez B. on 06/10/2011
Fidez said he wasn't completely satisfied with the quality of the repair, because the headlight that was damaged was replaced, so he asked them to replace the other headlight and he would pay the difference. They never did replace the other headlight and now his headlights are winking. The technician also pointed out to him that there were some scratches on his driver side door and he would take care of it for him, but he never did. He didn't notice the scratches before the technician brought it to his attention, so now he notices them all the time. He wants to take his vehicle back to the business to have them replace the other headlight, because they were supposed to do it during his repair experience. He feels that he shouldn't have to pay to fix his vehicle, when he was the one who was hit. He wouldn't recommend this business for service for the same reasons mentioned. He only chose to go to the business to make it easier, because the insurance company recommended it, or else he wouldn't have chosen to go there. He added that would like to have his comments posted on the businesses ratings website.
Service Date: 05/31/2011
Review Created: 06/10/2011
This review was collected via phone interview by Customer Research Inc.