Charlotte, NC 28273
4.0 miles away
Review for Town & Country Toyota Body Shop
Tien N. on 06/15/2011
Tien said he rated his overall experience a 4. The estimated time wasn't on schedule. He was finally satisfied with the quality of the repair. He had to go back to have the clear coat rebuffed. It was fogging. His vehicle was a week or 2 late. They had to order a hood. They gave him another time frame as to when his vehicle would be ready, because of ordering the hood. He wasn't kept adequately informed during the repair process. He had to call to find out anything. That's when he found out there was a delay. He might recommend them depending on what they were going to have done. With them extending the time as to when his vehicle would be ready, it caused a hassle for him. It was frustrating. He had a rental vehicle. He had to keep calling the insurance company to extend the rental time all of the time.
Service Date: 05/31/2011
Review Created: 06/15/2011
This review was collected via phone interview by Customer Research Inc.