ReScore Reviews™ (5)
This is the second poor experience I've had here, and I don't plan on coming back until they can be more respectful with their pricing.
very very dishonest and unprofessional
Please call me at 505-2100 x5436 if I can be of any assistance.
Sincerely, Tom Antoniadis BMW Service Manager
I apologise you did not receive a response from service . Once Doug made me aware of the situation I resolved it immediatelly.We do appreciate your business. Sincerely, Tom Antoniadis BMW service manager
Please call and I will assist you with any problems you incurred while here. I apologize for any inconvenience. Carl 505-2100 x5411
bulb and now all is fine.
Thank you. Unfortunately, the Southtowns dealers do not have the BMW expertise of Towne BMW. As simple as a "bulb" sounds....its German Engineering and you really have to be trained. Looking forward to your follow up post. Thank you.
I apologise for the lights not being reset.Adam and I met and he will insure you are well taken care of on your next visit. Sincerely, Tom antoniadis BMW Service Manager
Deeforr---- thatnk you for writing--that was totally our fault on this and we are sorry. We do appreciate your business. The technician has been spoken to about this problem.Tim Connelly
"Detail" - Horrible wax job. Swirls and wax left everywhere especially in the door handles.
Alignment - had to be re-done
Had the wheels checked independently and the right rear wheel was rusted on making me think that it was never removed and therefore never rotated
We will contact to resolve any issues
I will provide alternate transportation when you come in for service for either car.I cannot guarantee a BMW every time and use Hertz as our backup. Their cars should be clean and presentable and I will make them aware of your situation.You can also contact your sales person for loaner assistance. Thank you for making me aware of the condition of the loaner. Sincerely, Tom Antoniadis BMW Service Manager
i apologise no one returned your call. Please call Adam direct at 505 2100 X5412 He will assist you Tom BMW Service Manager
Have to say my SA Dan Ives is the most awesome guy I have ever dealt with, he has been great but there is not much he can do in the situation.
I understand the detail manager has allready contacted you and you will be coming in tomorrow. Every effort will be made to remedy the situation Tom
I apologise for your bad experience.I realise BMW does not recommend rotation but on your particular model I disagree. I checked with my tech and you will get more mileage out of your tires if you rotate every 7500 miles. You need 2 rear tires and we will buy 1 if you buy 1 as a 1 time goodwill gesture. Please call Bill at 505 5443 and he can assist you.
Tom Antoniadis BMW Service Manager
Thank you for the kind words! It appears that you may have chosen one star, instead of 5, for our service.
I will be sending you a ReScore request shortly. Please consider giving us 5 out of 5 stars.
Ian C. Woods