Towne Ford

Every thing was quick, courteous

I was in for regular maintenance. Everyone was very friendly. Service was done quickly. The waiting room area is nice with a tv available as well as beverages. I also want to take this opportunity to thank the gentleman who is always in the main garage entrance who appears to keep that area tidy and the cars in line. He always, without any reservation, helps me at any time I stop in with tire pressure issues. He fills them to the correct pressure with a smile. He should also be commended.

In and out in less than an hour, couldn't have gone better.

He was great to work with and did not pressure into buying at all. Let me ask as many questions as I needed, and made the buying process a breeze! I will definitely be back for my next car here.

The staff is always nice to me and explains to me what is going on.

Bob from electronic dept was very helpful

I took our Edge into Quick Lane this morning, for "the works". It was very busy, due to the 1st heavy snowfall a couple of days ago. I was out the door 45 minutes later, despite the shop being slammed with many phone calls and people coming in with requests. Patrick is always friendly and professional!

I had an appointment at 11 for an oil change and tire rotation on my 2018 Expedition. I also asked them to check the side view mirrors because when we changed the memory seating buttons the mirrors would click for about 30 seconds then not adjust correctly. When I made the appointment I told them I was waiting for the car. I ended up dropping the car off at 10 because I had things to do and that I would come back for it. As of 3 pm I still hadn't heard from Towne to come pick up my vehicle so my husband said we should just go get it because there's no way it wasn't done yet....he was wrong. When we got there my car hadn't even been looked at yet because the tech who was supposed to work on it got caught up on something else. Needless to say, I wasn't happy. Not only had it not been brought inside yet no one even called me to tell me there had been a delay. Kathy did offer to put me in another vehicle until mine was done but I had people coming to my house for dinner and wasn't going to be able to go get my car. She then told me that they would deliver it to my house and that they wouldn't charge me for my oil change. I did appreciate that but if, 5 hours after I dropped my car off it hadn't even been looked at, I should've been notified hours earlier. I often find that when I bring my car in for an oil change and tire rotation that it takes a lot longer than it should. They then did the work on my car that I brought it in for and delivered it to my house within 2 hours. This is completely unacceptable, no one should have to wait that long especially when I had an appointment. As much as I appreciate the free oil change and tire rotation I'd rather have my car back in a reasonable amount of time.

UPON ARRIVAL WAS SUBJECT TO ALL THE REASONS THAT THE SERVICE COULD NOT BE DONE BECAUSE OF THE SNOW PLOW WAS ON THE TRUCK AND WAS ASKED TO REMOVE THE PLOW BEFORE THE SERVICE WOULD BE DONE

The people are GREAT!

Fast an good

Had snows put on and NYS Inspection. Not thrilled with NYS fees, but Quick Lane got me in and out on a busy day.

everyone is polite and work is completed in a timely manner.

The waiting area is comfortable.

brian Harrington and sean downing were outstanding. helpful, patient and the most outstanding staff members at towne ford. we would highly recommend anyone to give them a try first.

Brian was great. I was faced with a very expensive repair, but he went the extra mile to reach out to Ford. At the end, I only had to pay my deductible.
I am very appreciative for what he did.

EVERYONE AT TOWNE IS GREAT!

I arrived a little early but they took me right in and I was out the door in no time

Quick service friendly and knowledgeable

I will never go back here again. I left and my car was having the same issue, if not worse. They told me I had to drive for it to reset - well guess what? Still not fixed. This is the second time having an issue here. The first they said they rotated my tires and didn’t - new cars you can see the tire pressure and then they argued with me that they did. Honestly thanks to this service department I will probably never buy a Ford again. And don’t bother calling Customer Service, I got “Frank” who I could not understand and probably has never driven a car in his life.

Affable sales person and fair pricingo