Reviews
Verified Customer
North Tonawanda, NY
Ford Fusion
Verified Customer
Great service, great car, great price.
Responsive, go out of their way to help.
Recommended
JS
JAMES S.
Orchard Park, NY
Ford Escape
Verified Customer
Vehicle inspection
The service advisor had a great attitude, friendly and knew how to pronounce my last name.
My practice always after my vehicle is serviced is to wipe down the steering wheel, I know it's hard for the technician to get their hands clean.
Good dealership.
The cashier also was pleasant.
My practice always after my vehicle is serviced is to wipe down the steering wheel, I know it's hard for the technician to get their hands clean.
Good dealership.
The cashier also was pleasant.
Recommended
Verified Customer
West Seneca, NY
Ford F-150
Verified Customer
Super staff!
The best people in the business!
Recommended
JZ
JEFFREY Z.
Appleton, NY
Ford Escape
Verified Customer
Service
Updates from service were timely and vehicle was ready when stated. Nice to see using text as option to updates/communication.
Recommended
NW
NORMAN W.
Orchard Park, NY
Ford Edge
Verified Customer
service
great service great product
Recommended
SC
SHAUN C.
Elma, NY
Ford F-150
Verified Customer
Recall service
My salesman,Dave LaTona explained the recall and set me up with Kelly a service advisor. Kelly called me back and set my appointment up as soon as FORD provided the program to to reprogram the modules. I received a loaner vehicle, a 2019 fusion hybrid.....my wife loved it and will probably be back soon to purchase my 4th vehicle. My choice would have been a crappy old loaner that smelled and would have saved me money in the long run. Kidding of course. Everything went smoothly and seamless as possible thanks "WE LOVE OUR TOWNE"
Recommended
SM
SUSAN M.
Buffalo, NY
Ford EcoSport
Verified Customer
Suannmarr @ msn.com
First time at towne but they made things easy, I was out in less than an hour and Patrick was very helpful .
Recommended
Steve Y. from Towne Ford responded on 06/22/2019
Thank you Susan! Glad you had a good first experience.
AV
ANDREA V.
Buffalo, NY
Ford Edge
Verified Customer
Great customer service
Pleasant experience. Very professional. Issue was addressed the same day despite being a walk in.
Recommended
Steve Y. from Towne Ford responded on 06/22/2019
Thank you Andrea!
GR
GERALD R.
Hamburg, NY
Ford Escape
Verified Customer
Recent 2019 Escape Titanium purchase
For over twenty years I have been dealing with Steve Cotter for our family transportation needs. In over fifty years of buying and leasing automobiles I have never had any other sales representative extend the care and considerable knowledge offered by Mister Cotter. If it were possible to give Steve 6 or more stars I would. He never fails to offer wise counsel and advice on my motoring choices.
Recommended
Steve Y. from Towne Ford responded on 06/22/2019
Thank you Gerald! Im glad you have built a long lasting relationship with Steve. Thank you for allowing us the opportunity to earn your business for the last 20 years. Have a great day!
Verified Customer
Buffalo, NY
Ford F250
Verified Customer
Towne is the best!
Fabulous service as always!
Recommended
Steve Y. from Towne Ford responded on 06/22/2019
Thank you for your review!
DC
DANIEL C.
Buffalo, NY
Ford F-150
Verified Customer
Happy Ford owner for over 40 years !!🤗
Friendliness and they seem to know what they’re doing !!
Recommended
Steve Y. from Towne Ford responded on 06/22/2019
Thank you Daniel!
JT
JOSEPH T.
Buffalo, NY
Ford Explorer
Verified Customer
Fantastic
Paul and Jeannie Gangarossa are the Best.. they make car buying painless
Recommended
Steve Y. from Towne Ford responded on 06/22/2019
Thank you Joseph!
TA
THOMAS A.
East Aurora, NY
Ford Escape
Verified Customer
Always pleased!
Brian and Patrick are always spot in!
Thanks!
Thanks!
Recommended
Steve Y. from Towne Ford responded on 06/22/2019
Thank you Thomas!
LG
LAWRENCE G.
West Seneca, NY
Ford F-150
Verified Customer
Not happy
I’m not happy about the fail of an inspection on a well taken care of 17 f-150 for a small tear in a windshield wiper. Rules are rules I guess!
Recommended
Steve Y. from Towne Ford responded on 06/20/2019
Thank you for your review Lawrence! We apologize for any inconvenience your failed inspection may have caused you.
CS
CARLOS S.
Orchard Park, NY
Ford F-150
Verified Customer
Detailing
I purchased ceramic wax with vehicle veas applied well and it looks great
Recommended
Steve Y. from Towne Ford responded on 06/20/2019
Thank you Carlos!
LM
LINDA M.
Hamburg, NY
Ford Escape
Verified Customer
New Brakes and Warranty Repair
Anthony was very attentive and made sure my car was ready at the time I needed it.
Recommended
Steve Y. from Towne Ford responded on 06/20/2019
Thank you Linda!
DT
DAVID T.
Orchard Park, NY
Ford Escape
Verified Customer
problem starting
Off and on again starting. Finally able to drive to Quick Lane; left the vehicle running.
Service immediately checked out the problem which was a drained battery.
Replaced the battery and back on the road in less than an hour.
Thank you.
Service immediately checked out the problem which was a drained battery.
Replaced the battery and back on the road in less than an hour.
Thank you.
Recommended
Steve Y. from Towne Ford responded on 06/20/2019
Thank you for reviewing us David! We're glad we could get you back on the road quickly. Let us know if we can help you with anything else! Have a great day.
PB
PETER B.
Cowlesville, NY
Ford Expedition
Verified Customer
Great Service Experience!!!
Fixed in a timely manner and always kept up to date on what is being done and how far along they are with the work! Thank you!!!
Recommended
Steve Y. from Towne Ford responded on 06/20/2019
Thank you Peter! Glad we got you in and out and back on the road. Let us know if we can help you with anything else!
SL
SALVATORE L.
Buffalo, NY
Ford Edge
Verified Customer
Survey
Everyone goes above and beyond to please
Recommended
Steve Y. from Towne Ford responded on 06/17/2019
Thank you Sal!
LG
LYNN G.
West Seneca, NY
Ford Fiesta
Verified Customer
Service
Great
Recommended
Steve Y. from Towne Ford responded on 06/17/2019
Thank you Lynn!