Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

2915 Reviews

ReScore Reviews™ (7)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.57143/5rating 1.57143rating 1.57143rating 1.57143rating 1.57143
96% Would Recommend
Latest Review about 15 hours ago

Reviews


AG
AMY G.
Eden, NY
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019
Friendly, easy and convenient
Curtesy rides, easy drop off, clear instructions. Never feel pressured or as if something fixed didn’t really need it. Honest, helpful and friendly staff.
Steve Y. from Towne Ford responded on 04/18/2019

Thank you Amy! We appreciate your positive feedback. Have a great day! 


LD
LORRI D.
Hamburg, NY
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019
Quick
Quick and no wait..
Steve Y. from Towne Ford responded on 04/18/2019

Thanks Lorri! 


Verified Customer
Blasdell, NY
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019
Towne auto orchard park
The personnel is great!
Steve Y. from Towne Ford responded on 04/18/2019

Thank you!


VF
VINCENT F.
Elma, NY
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019
5 star service
Patrick was courteous, helpful and totally forthcoming with current offers and rebates that were available on the day of my visit for "The Works" service and a New York State inspection. His friendly banter with customers is unique and has been consistent in all previous visits to Towne Ford/Quick Lane in Orchard Park New York.
Steve Y. from Towne Ford responded on 04/17/2019

Thank you for sharing your positive feedback Vincent! 


DP
DENNIS P.
West Seneca, NY
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019
Friendly people concern staff, plenty of people that give help I never lost faith in the people around me cuz I knew these are the same
Great service friendly people
Steve Y. from Towne Ford responded on 04/17/2019

Thank you Dennis! 


MS
MARK S.
Lake View, NY
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2019
2019 Inspection and 30K Maintenance
Adam and team at Towne, Inspected and performed the 30K Maintenance on my 2017 F150 Pick-up with professionalism and customer service in mind. This excellence, my family has grown to expect, is the reason why we keep returning to Towne.
Steve Y. from Towne Ford responded on 04/17/2019

Thank you for your review Mark! 


MS
MERLE S.
Batavia, NY
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019
Service Department
Randy was very helpful. Very friendly and he knows his job. My service/oil change was done in a timely manner and I was very satisfied.
Steve Y. from Towne Ford responded on 04/17/2019

Thank you Merle!


PH
PAUL H.
Buffalo, NY
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019
Service visit
I had a little issue and Brian took care of it right away!Out standing
Steve Y. from Towne Ford responded on 04/17/2019

Thank you Paul!


Verified Customer
West Seneca, NY
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019
Staff
Always friendly and professional staff
Steve Y. from Towne Ford responded on 04/17/2019

Thank you!


DP
DAVID P.
East Aurora, NY
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019
NYS inspection
Randy and the team provided excellent service.
Steve Y. from Towne Ford responded on 04/17/2019

Thank you David! 


DT
DAVID T.
Orchard Park, NY
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019
Quick lane
Thorough, professional, and did not encourage additional work that was not needed.
Steve Y. from Towne Ford responded on 04/17/2019

Thank you David!


RO
RAFAEL O.
Blasdell, NY
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019
The service is great
I like the way they work on my car
Steve Y. from Towne Ford responded on 04/15/2019

Thank you Rafael!


LT
LORETTA T.
Hamburg, NY
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019
Great service
They got my daughter's car in very short notice while she was home from college for only 1-1/2 days. They were very speedy in the repairs and inspection and great at communicating status! Thank you!
Steve Y. from Towne Ford responded on 04/15/2019

Thank you for your positive feedback Loretta! 


TC
THOMAS C.
West Seneca, NY
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019
Service as expected.
Satisfied with my service experience at Towne Ford.
Steve Y. from Towne Ford responded on 04/11/2019

Thank you Thomas!


MC
MARK C.
Caneadea, NY
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019
Great Service!
Randy of the green team always goes above and beyond!
Steve Y. from Towne Ford responded on 04/11/2019

Thank you Mark! 


Verified Customer
Alden, NY
Ford F250
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019
Great experience
Professional staff, well educated in their products
Steve Y. from Towne Ford responded on 04/11/2019

Thank you!


WS
WILLIAM S.
Buffalo, NY
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2019
Correct Review
You did a GREAT! job,the original review was to be five stars!.my error.

Overall Rating 1/5rating 1rating 1rating 1rating 1
04/08/2019
Patrick
Great service!
Jay L. from Towne Ford responded on 04/09/2019

Thanks for your review and the nice comment. Is it possible that you meant to give a 5-star rating which is good instead of a 1-star rating which is not so good? We'd really appreciate a re-score if that's the case. Thanks again for your time and your business. 


WH
WILLIAM H.
West Seneca, NY
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2019
oil change
stopped in , got my oil changed, was taken care of quickly
Steve Y. from Towne Ford responded on 04/11/2019

Thank you William!


Verified Customer
West Seneca, NY
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2019
Professional and fast service
The team at Towne Ford is always polite and professional. The service department always has me in and out quickly. They do an excellent job keeping me informed about my vehicle so I can be prepared for upcoming maintenance.
Steve Y. from Towne Ford responded on 04/11/2019

Thanks so much! We appreciate your positive feedback! 


LL
LAURA L.
Depew, NY
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2019
service
fast efficient and courteous
Steve Y. from Towne Ford responded on 04/11/2019

Thank you Laura!