Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9
4.9

(3,117 Reviews)

ReScore Reviews™ (22)

ReScore
Overall Rating 4.7727245/5Overall Rating 4.7727245/5Overall Rating 4.7727245/5Overall Rating 4.7727245/5rating 4.7727245
Original
Overall Rating 2.5000014/5Overall Rating 2.5000014/5rating 2.5000014rating 2.5000014rating 2.5000014
98% Would Recommend
100% Business Response
Latest Review about 11 hours ago

Reviews


WW
William W.
Buffalo, NY
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2019 Category: Service
Great People
I have had my car serviced there since 2007 and have always been satisfied with their professionalism. I have had no negative experiences there.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 10/01/2019

Thank you for your kind words regarding our personnel here at Towne.  We sincerely appreciate your participation in the service  survey and your five star rating of us!!

Sincerely,
Mike Luce, Towne Hyundai Service


CO
Chester O.
Buffalo, NY
2014 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2019 Category: Service
Great Service
The service is very good. It's pretty fast and nice people to deal with.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 09/30/2019

Thank you for participating in the Hyundai service survey.  We are very happy to hear that you are pleased with our service department.  Thank you for the five star rating and we look forward to seeing you again Chester!!

Sincerely,
Mike Luce, Towne Hyundai Service


JD
Joseph D.
Cheektowaga, NY
2008 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2019 Category: Service
Great service
Always receive very good service service from Rob and the rest of the team.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 09/30/2019

Thank you for participating in the Hyundai service survey. We appreciate your kind words and your five star rating of our department here at Towne.

Sincerely,
Mike Luce, Towne Hyundai Service


SH
Shirley H.
West Seneca, NY
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2019 Category: Service
Hyundai Service
Stopped in because I had a light out without an appointment. The service advisor made arrangements for this to be taken care of.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 09/28/2019

THANK YOU FOR RESPONDING TO THE HYUNDAI SURVEY AND FOR YOUR 5 STAR RATING. AT HYUNDAI WE TRULY APPRECIATE YOUR BUSINESS!

SINCERELY,
MIKE LUCE AND THE HYUNDAI SERVICE DEPARTMENT


RC
Roberto C.
West Seneca, NY
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2019 Category: Service
Associate's attention and service
Grate Service
MICHAEL K L. from Towne Hyundai Orchard Park responded on 09/27/2019

THANK YOU FOR RESPONDING TO THE HYUNDAI SURVEY AND FOR YOUR 5 STAR RATING. WE TRULY APPRECIATE YOUR BUSINESS.

SINCERELY, MIKE LUCE AND THE HYUNDAI SERVICE TEAM


Verified Customer
Hamburg, NY
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2019 Category: Service
NYS Inspection
Fast and thorough.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 09/27/2019

THANK YOU FOR RESPONDING TO THE HYUNDAI SURVEY AND FOR THE 5 STAR RATING. WE AT HYUNDAI TRULY APPRECIATE YOUR BUSINESS.

SINCERELY, MIKE LUCE AND THE HYUNDAI SERVICE TEAM


PM
Paul M.
Angola, NY
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2019 Category: Service
Hyundai Service
I was greeted promptly at Towne Hyunday service and my would was completed in a timely manner.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 09/26/2019

THANK YOU FOR RESPONDING TO THE HYUNDAI SURVEY AND FOR YOUR 5 STAR RATING. WE AT HYUNDAI TRULY APPRECIATE YOUR BUSINESS! 

SINCERELY,
THE HYUNDAI SERVICE TEAM


MC
Maureen C.
Depew, NY
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2019 Category: Service
Great place for service.
Everyone is very professional and makes sure to solve any problem or issue I am having. I totally trust them with my car!!
MICHAEL K L. from Towne Hyundai Orchard Park responded on 09/25/2019

Thank you for your kind words regarding our service department here at Towne.  We are glad that we have earned your trust and look forward to seeing you again.

Sincerely,
Mike Luce, Towne Hyundai Service


CL
Catherine L.
Buffalo, NY
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2019 Category: Service
Always satisfied
My car issues were taking care of in a timely manner. The staff are polite, friendly and knowledgeable.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 09/25/2019

Thank you for participating in the Hyundai service survey. We are very glad to hear that you are pleased with our department here at Towne. Thank you for the five star rating.  We look forward to seeing you again.

Sincerely,
Mike Luce, Towne Hyundai Service


GM
George M.
S Cheek, NY
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2019 Category: Service
6 month oil change
oil change and tire rotation plus a computer update, these guys are so good I just sit and wait for my car.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 09/25/2019

Thank you for your kind words regarding our service department here at Towne.  We are pleased that you are happy with your service.  Thank you for the five star rating.

Sincerely,
Mike Luce, Towne Hyundai Service


WH
William H.
Elma, NY
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2019 Category: Service
Sonata
As usual service was excellent and personnel friendly and fast.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 09/25/2019

Thank you for participating in the Hyundai service survey.  We are very pleased that you like our service department.  Thank you for the five star rating.

Sincerely,
Mike Luce, Towne Hyundai Service


Verified Customer
Hamburg, NY
2019 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/24/2019 Category: Service
Alright
Nothing special. Just a small shop charging dealer rates without any perks.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 09/25/2019

I HAVE FORWARDED YOUR SURVEY TO OUR QUICK LANE MANAGER PAT O'CONNOR. WE APPRECIATE ALL INPUT
THANK YOU!!
MIKE LUCE
THE HYUNDAI SERVICE TEAM


WW
William W.
Angola, NY
2018 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/24/2019 Category: Service
friendlyness
quick service
MICHAEL K L. from Towne Hyundai Orchard Park responded on 09/25/2019

Thank you for participating in the Hyundai service survey. Please let us know what we can do in the future to earn a five star rating from you.

Sincerely,
Mike Luce, Towne Hyundai Service


TF
Terry F.
Franklinville, NY
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2019 Category: Service
Excellent Service as always.
Rob was very helpful as always and did above and beyond to help make my appointment a perfect 10. Also Mike Luce was helpful too. Great bunch of guys on the Hyundai Service Department. Long time satisfied customer. Thanks! Terry Fisher.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 09/24/2019

Thank you for the enthusiastic review of our service department Terry!  We are very happy that you are so pleased.  Thank you for the five star rating. We look forward to seeing you again.

Sincerely,
Mike Luce, Towne Hyundai Service


TB
Thomas B.
Blasdell, NY
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2019 Category: Service
Best crew in Buffalo
Towne Hyundai service team is A-1. They treat you with respect every time you go there. Mike and his team know what you need and don’t try to sell you something you don’t need. I trust them 100% to do what’s best for my car. Thank you!!!
MICHAEL K L. from Towne Hyundai Orchard Park responded on 09/23/2019

Thank you very much for the wonderful review of our service department here at Towne.  We  really appreciate the five star rating and look forward to seeing you again.

Sincerely,
Mike Luce, Towne Hyundai Service


Verified Customer
Buffalo, NY
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2019 Category: Service
Great service
A nice experience
MICHAEL K L. from Towne Hyundai Orchard Park responded on 09/21/2019

Thank you for participating in the Hyundai service survey. We really appreciate the five star rating and are happy that you are pleased with your service experience here at Towne.

Sincerely,
Mike Luce, Towne Hyundai Service


GS
Gary S.
Hamburg, NY
2008 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
Service
Friendly personnel.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 09/20/2019

THANK YOU MUCH!!!
MIKE LUCE
THE HYUNDAI SERVICE TEAM


LL
Laura L.
Orchard Park, NY
2019 Hyundai Kona Electric
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
Excellent work
Not only did they make my brand new car, new again they detailed the inside so it looks new inside and out. Thanks collision shop.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 09/19/2019

THANK YOU, STEVE AND HIS TEAM WORK VERY HARD TO MAKE IT RIGHT!!
THE HYUNDAI SERVICE TEAM


KV
Karen V.
Amherst, NY
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
Hyundai
Staff keep me updated on when maintenance should be done. I wait in a comfortable setting and work is done promptly and I am confident that it is done by Hyundai staff.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 09/19/2019

THANK YOU FOR THE VERY KIND REMARKS (AND THE "5" STAR RATING)
OUR PLEASURE TO SERVE!!
MIKE LUCE
THE HYUNDAI SERVICE TEAM


DB
Deborah B.
Alden, NY
2012 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019 Category: Service
The employees
You're employees were great. I needed a loaner due to an extended repair. The service crew made it happen, no sweat! And my vehicle was completed even faster than expected.
MICHAEL K L. from Towne Hyundai Orchard Park responded on 09/19/2019

GREAT WHEN A PLAN COMES TOGETHER!!
THANK YOU
MIKE LUCE
THE HYUNDAI SERVICE TEAM