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Towne Hyundai Orchard Park

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(3,972 Reviews)
88
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
56
Total ReScores
4.8
ReScore Average
88
Net Promoter Score ®

Business Details

About

Here at Towne Hyundai, we will make sure that you get the service that you expect and deserve when it comes to all things Hyundai. Our employees are professionals and we pride ourselves on customer satisfaction and service. Here at Towne Hyundai, we will make sure that you get the service that you expect and deserve when it comes to all things Hyundai. Our employees are professionals and we pride ourselves on customer satisfaction and service.

Categories
Hyundai Dealer, Used Car Dealer, Auto Maintenance
Contact
(716) 662-7400
No Business Hours Provided

Business Hours

* Eastern Time (US & Canada)
3525 Southwestern Boulevard Orchard Park, NY 14127

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
75
Net Promoter Score ®

Business Details

Categories
Contact
(716) 662-7400
No Business Hours Provided

Business Hours

* No Time Zone provided
3525 Southwestern Blvd. Orchard Park, NY 14127

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
2
Total ReScores
5.0
ReScore Average
92
Net Promoter Score ®

Business Details

Categories
Contact
(716) 662-7400
No Business Hours Provided

Business Hours

* No Time Zone provided
3525 Southwestern Blvd. Orchard Park, NY 14127
Service Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(3,972 Reviews)

MB
gravatar
Martin B.
East Aurora, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Kona EV recall
If it were not for the recall, I probably would not have brought the car. From what I can understand there was some reprogramming needed for the computer. It was sort of funny as the service writer was offering me an oil change and tire rotation. An all electric vehicle doesn't have oil and the tires were rotated at the end of winter when the snow tires were removed. I only say this because it's a bit funny as the dealers become more aware of electrics.
Now the real review. This service was during the time of social distancing. I was greeted by a service agent with a mask and gloves (I wore my mask also) who immediately began to wipe down every surface of the car, install plastic covers on the seat, steering wheel, shifter buttons and most every where else. The service was predicted to take 90 minutes or more so I left for a long walk. Within an hour they called and the car was ready. It had been washed and all surfaces again wiped down with disinfectant.
We buy Hyndais because I am loyal to this service department, not to the sales staff although they have been good to me also.
Recommended
MICHAEL K L. from Towne Hyundai Orchard Park responded on 05/27/2020 04:01 AM

THANK YOU FOR YOUR KIND RESPONSE TO THE HYUNDAI SURVEY AND FOR THE
5 STAR RATING. AT TOWNE HYUNDAI WE TRULY APPRECIATE YOUR BUSINESS!!

SINCERELY, THE HYUNDAI SERVICE TEAM

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