We are surprised to hear you are unhappy with our service. When we fixed your vehicle back in April it was towed in because it was overheating. As a reminder our all of our services and repairs are 100% guaranteed.
My apologies again for the misunderstanding regarding the delivery of your vehicle to Black Rock. Something I was willing to do for you as a courtesy; when time permitted. I am very sorry that was misinterpreted as immediate delivery upon completion.
Furthermore, I have been working on your vehicles personally for over 15 years, my father even more; to which you always sang our high praises. I understand we all have bad days. My father was aware of the situation yesterday and I will make sure to share this with him as well.
Our sincerest apologies for any inconvenience. Please give us a call today so we can get you in and straightened out ASAP. All of our work is 100% guaranteed.
when i brought car in for oil work i neglected to alert the guys to the 'low tire pressure' notification light on dashboard and was, unfortunately, not picked up by them either. Drove away with an even more severe "very low tire pressure' warning sign. just feedback for hoping that these routine signals are picked up as SOP.