Toyota has always been a pleasure to work with, however I would probably take my business to a different Toyota dealership next time.
Hello and thank you for your response. I'm sorry to hear this occurred! I talked with the technicians involved and the information you were given is correct. They use a screwdriver as a "pin" to hold the skid plate out of the way to access the oil drain plug. This prevents there from being spilled/excessive oil. Disappointing to hear they forgot to return it!
In response to your question, I've happily created a documentation repair order. I'll go ahead and mail it to you so you have a copy. This will put a note in your vehicle's service history (accessible by any Toyota Dealership in the USA) that will indicate what was done... just in case any future problems arise.
Thank you for bringing it to our attention and for your past pastronage.
Customer Relations Manager/Assistant Service Manager
Toytoa of Puyallup