Toyota of Puyallup

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

9303 Reviews

95% Would Recommend
Latest Review 15 days ago
Review for Toyota of Puyallup
KATHY S. on 03/18/2015
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Great customer service from the point of checkin to checkout. "
My concern is on the side of the mechanics. when I checked in, I pointed out that I was missing a bolt on the skid plate and I was told that if they have in stock, they would replace it - no charge. When my truck was ready, I was told that everything checked out fine but they did find a minor oil leak that they will monitor. I was also told that they had the bolt and that it was replaced. Now here is my concerns: I checked and the bolt had not been replaced but perhaps they tightened the remaining 2 for the rattling has stopped. Next, at my 145,000 mi express service I was told my battery needed to be replaced and that my tires were worn down to the point of needing replaced. How come my battery and tires checked out ok at 150,000 miles but not at the 145,000 mile check.
A little confused here.
As far as the below question, I'm torn. I might recommend depending on the issue.
Category: Service
Service Date: 03/14/2015
Review Created: 03/18/2015 08:36 AM