Hello and thank you so much for the feedback. On behalf of the entire dealership, and our service team, I would like to apologize for this mistake. We take this very seriously and definitely will use this as a learning experience! I have spoken directly to the technician involved and he feels terrible about the mistake. It was an oversight that will not occur again, rest assured. I'm glad our service advisor provided you with some coupons as a token of our appreciation towards this situation. Please let me know if there is anything else that we can do regarding this. I appreciate your candor and patience over what must have been a stressful situation! I'm happy to assist further if necessary.
Toyota of Puyallup
Customer Relations Manager