Hello and thank you so much for the feedback. I am very sorry to hear we let you down this time in! As you mentioned and can hopefully see from our past performance, this is definitely a one time thing for us. We have been going through some pretty major growing pains in the service department and are working diligently to accommodate. We continue to address our proccesses and staffing in order to meet our customer demand. I really appreciate the feedback you offered. I'm happy to also provide you a complimentary service for another visit on top of the 50% off coupon. I will mail that directly to you. I am confident that your next visit will be much better! Thank you again for taking the time to let us know of your concerns.
Customer Relations Manager/Assistant Service Manager
Toyota of Puyallup