Toyota of Puyallup

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

9268 Reviews

95% Would Recommend
Latest Review 6 days ago
Review for Toyota of Puyallup
Aaron O. on 10/23/2015
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Over an hour and a half for a scheduled oil change!!!"
Stuck waiting over an hour and a half for a scheduled oil change with a 3 year old...not happy! While I watched several others come and go...felt like walk ins with smaller jobs were put in front of me.
Category: Service
Service Date: 10/22/2015
Review Created: 10/23/2015 03:13 PM
Rich C. at Toyota of Puyallup responded on 10/26/2015

Hello and thank you so much for the feedback.  I can certainly understand your dissatisfaction with that length of time.  Hopefully you can tell by all of your previous services with us that this is out of the norm for us.  Please know we are constantly working on our processes and looking to improve.  We always disperse and dispatch our work based on the basis of who arrived first and scheduled appointment times.  Please accept my personal apologies for the delay in getting your vehicle back to you.  Next time will be better!  If you have any additional questions, don't hesitate to call. 

Thank you,

Rich Conley
Customer Relations Manager
Assistant Service Manager