Toyota of Puyallup

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

9311 Reviews

95% Would Recommend
Latest Review 3 days ago
Review for Toyota of Puyallup
KEVIN F. on 09/15/2013
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Eternal Oil Change"
I called Tuesday and scheduled a 70K service for Friday at 3pm. I checked in before 3pm then waited in the lobby like I had done every 5K since my Tacoma was new. The place was busy but by 5pm, two hours later, I complained that the amount of time spent was excessive. I even observed a few customers arrive and depart while I waited. It was another half hour, after 5:30, before I got out of there. The staff was apologetic, but did not give me a satisfactory explanation for this two and a half hour visit. I have been patronizing the Puyallup service department for more than four years with precise regularity. But now I don't know if I want to be a return customer. Suggestion: When busy or overbooked or otherwise overwhelmed with work, give me some choices. I would rather reschedule than to be held hostage and ignored without explanation.
Category: Service
Service Date: 09/13/2013
Review Created: 09/15/2013 02:16 PM