Toyota of Puyallup

Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

9303 Reviews

95% Would Recommend
Latest Review 15 days ago
Review for Toyota of Puyallup
LELAND M. on 03/04/2014
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Promptness, Truthfulness, and courtsey is importanat to me. "
I was first told that the drive belt had been installed incorrectly and that was responsible for it wearing out. When I replied that it would have come from the factory that way, the reply was that it had 75,000 miles on it, and that it's life expectanacy is only about 60,000 miles; therefore it needed to be replaced.
We did replace it for a cost of $130.
If it was installed wrong at the factory, then I feel that Toyota should bear the cost of the replacement. If the life expectancy is but 60,000, that does not show up in the maintenance manual.
I do not like DOUBLE TALK ! ! ! And I do need an official answer to this repair activity. It sounds a bit PRICY; $130 to replace a belt ? ? ? ? ?
That Prius has not been in any shop BUT a TOYOTA shop for maintenance.
(below; UNDECIDED lis not one of the options as far as recommendation is concerned.)
Very Sceptically; Leland E. Moore.
Category: Service
Service Date: 03/03/2014
Review Created: 03/04/2014 05:40 PM