Hello and thank you so much for the review. We definitley don't like to hear things have not gone smoothly the last couple of visits. I've alerted the detail department staff of this issue as well. This does not reflect us well and I would like to do anything necessary to make this situation right for you. Please let me know if there's anything I can do. In the meantime, we'll continue to focus on providing the service that you are used to from us and eliminating the mistakes. Thanks again for your feedback and I hope to hear back from you soon.
Customer Relations Manager