Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

1315 Reviews

ReScore Reviews™ (38)

ReScore
Overall Rating 4.6578921/5Overall Rating 4.6578921/5Overall Rating 4.6578921/5Overall Rating 4.6578921/5rating 4.6578921
Original
Overall Rating 2.42105/5Overall Rating 2.42105/5rating 2.42105rating 2.42105rating 2.42105
95% Would Recommend
100% Business Response
Latest Review about 13 hours ago

Reviews


RS
Richard S.
North Tonawanda, NY
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Rich S
I always get fast and friendly service. I have been buying my cars (four) from Transitowne now going on ten years. They have treated me well.

LP
Linda P.
Depew, NY
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Service associate is an asset to Hyundai
I stopped by 15 minutes before closing and the service rep was very helpful and did not tell me to come back another day, but took care of the matter.
JOHN P K., Service Manager from Transitowne Hyundai responded on 10/18/2018

Customer satisfaction is our main goal. It is great to hear we are exceeding our customers expectations. 

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


MK
Mark K.
Williamsville, NY
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
excellent service
Everyone there is so helpful and friendly. I had a problem with the air conditioner drain tube. It must have become clogged and I didn't notice until I was leaving. They brought the car right back in and cleared it.
JOHN P K., Service Manager from Transitowne Hyundai responded on 10/17/2018

Thank you for taking time out of your day to respond. Customer satisfaction is our main goal, and it is always nice to hear we did a good job. 

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


TH
Tanima H.
Cheektowaga, NY
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Honesty
Appears to be honest so far
JOHN P K., Service Manager from Transitowne Hyundai responded on 10/16/2018

As they say Honesty is best policy. We appreciate you choosing Transitowne for your service needs. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


LT
Laura T.
North Tonawanda, NY
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
All employees are friendly and very helpful.
It's a great place to buy a car and using their services.
JOHN P K., Service Manager from Transitowne Hyundai responded on 10/16/2018

Customer service is our main goal. Thank you for choosing Transitowne Hyundai for your sales and service needs.

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


MM
Michael M.
Lockport, NY
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
Fast scheduled service
Good job as expected.
JOHN P K., Service Manager from Transitowne Hyundai responded on 10/16/2018

We appreciate your kind response. Have a nice day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


JM
Jeffrey M.
Tonawanda, NY
2013 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/13/2018 Category: Service
Engine replacement
Communication was good. They could have told me earlier about availability of rental. I initially only asked about a loaner and was told there were none. I was without my car from July 9, the day the engine failed until the new engine was installed, Friday, October5.
The engine was backordered a few times and I did not receive help with the rental car until Thursday, September 13.
On the whole though, Transitowne did a very good job in a difficult situation.
JOHN P K., Service Manager from Transitowne Hyundai responded on 10/16/2018

I certainly understand the delay for parts was exc essive. We appreciate your kind response and if you ever have any concerns, please contact me. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


MG
Michael G.
Getzville, NY
2012 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
service still tops
I had routine service plus a state inspection on Columbus Day. The holiday was a good time for me but I worried that they might not be well staffed. They were and the service was quick and effective.
JOHN P K., Service Manager from Transitowne Hyundai responded on 10/13/2018

We appreciate you choosing Transitowne for your service needs. Have a nice day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


FK
Francis K.
Gasport, NY
2010 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
Great job
Every one is nice and kind the work is done well and in good time we like to come when we need to
JOHN P K., Service Manager from Transitowne Hyundai responded on 10/13/2018

Thank you for your kind response. I will share with our team. Have a great weekend.

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


TB
Tracey B.
Kenmore, NY
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
Easy to schedule appointments and Saturday hours.
Staff is friendly and they explain the work being done.
JOHN P K., Service Manager from Transitowne Hyundai responded on 10/11/2018

We appreciate you choosing Transitowne for your service needs. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


JA
James A.
S Cheek, NY
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
Great service,,BUT expensive
kinda high
JOHN P K., Service Manager from Transitowne Hyundai responded on 10/11/2018

We frequently shop our competition, and found we are one of the most economical of auto dealers in the area, and also in line with the franchise repair stations. If cost is ever a issue, please contact me and we will do what we can. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


JG
Judy G.
Akron, NY
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
great
very helpful and friendly
JOHN P K., Service Manager from Transitowne Hyundai responded on 10/11/2018

Thank you for choosing Transitowne for your service needs. 

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


BZ
Beverly Z.
Middleport, NY
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
service department
They are helpful in explaining what the problem is and cost, what should be done for a problem, in time manner.
JOHN P K., Service Manager from Transitowne Hyundai responded on 10/11/2018

We appreciate your kind response. It is always nice to hear our team is appreciated. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


CS
Colleen S.
Buffalo, NY
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Great Service, friendly employees
Excellent, quick service. Friendly staff. Comfortable waiting area.
JOHN P K., Service Manager from Transitowne Hyundai responded on 10/09/2018

I will share your kind response with our team. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


Verified Customer
Lyndonville, NY
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
Service
Great staff and very accommodating
JOHN P K., Service Manager from Transitowne Hyundai responded on 10/08/2018

Thank you for choosing Transitowne for your service needs. See you soon!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


Verified Customer
East Amherst, NY
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
Fast and easy
Fast and Easy
JOHN P K., Service Manager from Transitowne Hyundai responded on 10/08/2018

We appreciate your kind response. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


Verified Customer
Cheektowaga, NY
2018 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/06/2018 Category: Service
Service review
Gret service
JOHN P K., Service Manager from Transitowne Hyundai responded on 10/08/2018

Customer satisfaction is our main goal. We appreciate you choosing Transitowne for your service needs. 

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


KC
Kenneth C.
Williamsville, NY
2012 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018 Category: Service
Service review
Done wrll
JOHN P K., Service Manager from Transitowne Hyundai responded on 10/08/2018

Thank you for choosing Transitowne! Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


Verified Customer
Lockport, NY
2016 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Service
Great Service
Free Oil Changes are great.
JOHN P K., Service Manager from Transitowne Hyundai responded on 10/08/2018

We appreciate your kind response. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


CZ
Craig Z.
Akron, NY
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Service
they do what they say they'll do
always very easy to work with.
Last time I called the same day and they fit me in.
JOHN P K., Service Manager from Transitowne Hyundai responded on 10/05/2018

Thank you so much for your kind response. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023