Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

1145 Reviews

ReScore Reviews™ (32)

ReScore
Overall Rating 4.6249984/5Overall Rating 4.6249984/5Overall Rating 4.6249984/5Overall Rating 4.6249984/5rating 4.6249984
Original
Overall Rating 2.4375/5Overall Rating 2.4375/5rating 2.4375rating 2.4375rating 2.4375
95% Would Recommend
100% Business Response
Latest Review about 24 hours ago

Reviews


RW
Robin W.
Appleton, NY
2007 Hyundai Tucson
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/26/2018 Category: Service
Recalls
Service

Anonymous avatar
Verified Customer
North Tonawanda, NY
2011 Hyundai Elantra
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/25/2018 Category: Service
Blind sided
Come in for one issue that they could not find anything wrong and get a suggestion for unnecessary repairs of $862.
John K., Service Manager from Transitowne Hyundai responded on 05/25/2018

I am very sorry to hear this. I will be contacting you soon regarding this concern. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


SR
Sewonder R.
Buffalo, NY
2010 Hyundai Veracruz
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/24/2018 Category: Service
ms
Overpricing of labor
John K., Service Manager from Transitowne Hyundai responded on 05/25/2018

Good morning, I will be looking into this service and contact you soon. You also need to take into consideration the time it took to diagnose and test the vehicle prior to replacement of parts. Diagnostics and testing normally take +1 to begin with, then the repairs itself. We use a labor guide, you add the repair time to diagnostic costs and thats how we quote the repairs. I will speak to you soon. Have a great day.

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


Anonymous avatar
Verified Customer
Williamsville, NY
2017 Hyundai Sonata Hyb
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/24/2018 Category: Service
Mechanics are not fully trained for Hybrid vehicles.
They take 3X time to get the job done and deliver the vehicle with Engine Check and Safety Warning signs.
John K., Service Manager from Transitowne Hyundai responded on 05/25/2018

I sincerely apologize again for the duration of this service. We should have communicated better with you, explaining the service on Hybrids takes longer than normal. I will be contacting you regarding this service. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


WC
Wendy C.
Williamsville, NY
2012 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Great customer service
I called the dealership thursday telling them i hear noises such as a clunking noise and scrapping
Karen panzarella takes such good care of me every time
She told me to drop my car off early saturday morning even though they were booked
A few hours later she called me and explained in detail what my car needed
My car was done earlier then i thought it would he
It truly was a great experience
I appreciate karen very much
Great customer service skills!!!
John K., Service Manager from Transitowne Hyundai responded on 05/25/2018

I will share this with her. I certainly agree, Karen does a great job, and is thorough with her explanations, and always a pleasure to deal with. Have a great weekend.

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


JY
Julie Y.
Buffalo, NY
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Julie
Service was very nice. Quick and friendly
John K., Service Manager from Transitowne Hyundai responded on 05/25/2018

Customer satisfaction is our main goal. It is always nice to hear we are doing a good job. Have a great weekend!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


Anonymous avatar
Verified Customer
Lancaster, NY
2017 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Dave
Treats customers so well.
John K., Service Manager from Transitowne Hyundai responded on 05/25/2018

Thank you for the kind response. It is always a pleasure to see you. Have a great holiday weekend!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


Anonymous avatar
Verified Customer
Buffalo, NY
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Transitowne Hyundai
No long wait for appointments. Service personnel very friendly, helpful. Prompt service performed in timely manner.
John K., Service Manager from Transitowne Hyundai responded on 05/25/2018

I will share your kind response with our team. Have a great weekend!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


MM
Matthew M.
Buffalo, NY
2012 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Excellent Service
Excellent Service
John K., Service Manager from Transitowne Hyundai responded on 05/25/2018

We appreciate your kind response. Have a great holiday weekend!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


Anonymous avatar
Verified Customer
Buffalo, NY
2012 Hyundai Azera
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2018 Category: Service
the people
you
John K., Service Manager from Transitowne Hyundai responded on 05/21/2018

Thank you!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


JA
John A.
Gasport, NY
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2018 Category: Service
service
good job and timely
John K., Service Manager from Transitowne Hyundai responded on 05/21/2018

I will share your response with our team. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


MB
Mark B.
Clarence Center, NY
2011 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Location
Near my home
John K., Service Manager from Transitowne Hyundai responded on 05/21/2018

We appreciate your kind response. Have a good day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


AS
Amanda S.
Buffalo, NY
2011 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Great speedy service
I was in and out in literally 30 seconds when they checked a recall I had
John K., Service Manager from Transitowne Hyundai responded on 05/21/2018

Customer satisfaction is our main goal. Thank you for choosing Transitowne!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


CA
Courtney A.
Tonawanda, NY
2018 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Great service.
Was scheduled for my first service and it was a great experience. They went over what the recommendations were for service which I had already looked up and there were no surprises with what they suggested. Good work and for coming in on a Saturday afternoon I had my car back in under an hour and the price was extremely fair
John K., Service Manager from Transitowne Hyundai responded on 05/21/2018

Our team appreciates your kind response. It is always nice to hear we are doing a good job!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


RL
Richard L.
Williamsville, NY
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
T
T
John K., Service Manager from Transitowne Hyundai responded on 05/21/2018

Thank you for choosing Transitowne!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


GK
Geraldine K.
Getzville, NY
2014 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Great Job!
They always do a wonderful job servicing my 2014 Hyundai. And in a timely fashion.
Love their service!!!
John K., Service Manager from Transitowne Hyundai responded on 05/21/2018

We appreciate your kind response. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


Anonymous avatar
Verified Customer
Lockport, NY
2017 Hyundai Elantra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2018 Category: Service
Quick service
Acceptable
John K., Service Manager from Transitowne Hyundai responded on 05/17/2018

We appreciate you choosing Transitowne Hyundai for your sales and service needs. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


SS
Sheila S.
Barker, NY
2009 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Ms Striemer
Very efficient (on time) and friendly. We always stop by our salesman's (Brad) desk to catch up.
John K., Service Manager from Transitowne Hyundai responded on 05/17/2018

We appreciate your kind response. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


Anonymous avatar
Verified Customer
Kenmore, NY
2016 Hyundai Sonata Hyb
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Service
Easy to make an appointment and quick service
John K., Service Manager from Transitowne Hyundai responded on 05/16/2018

We appreciate your kind response. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


TZ
Thomas Z.
Depew, NY
2011 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Excellent service
I am always pleased with the service received at Transitowne Hyundai. All of the staff is friendly and knowledgeable regarding servicing of my vehicle. I have never had a problem scheduling a prompt service date.
John K., Service Manager from Transitowne Hyundai responded on 05/16/2018

Our team appreciates your kind response. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023