Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

1440 Reviews

ReScore Reviews™ (44)

ReScore
Overall Rating 4.59091/5Overall Rating 4.59091/5Overall Rating 4.59091/5Overall Rating 4.59091/5rating 4.59091
Original
Overall Rating 2.43182/5Overall Rating 2.43182/5rating 2.43182rating 2.43182rating 2.43182
95% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


Verified Customer
Orchard Park, NY
2015 Hyundai Genesis
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/14/2019 Category: Service
Not as good
Called running late as a snow storm, not friendly on the phone or while checking in,
JOHN P K., Service Manager from Transitowne Hyundai responded on 02/15/2019

I'm very sorry to hear this, and will be contacting you soon regarding this service. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


RL
Ralph L.
Clarence Center, NY
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
good sales and service dept.
I have no comments
JOHN P K., Service Manager from Transitowne Hyundai responded on 02/14/2019

We appreciate you choosing Transitowne Hyundai for your sales and service needs. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


SL
Samuel L.
Depew, NY
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
2017 Elantra
Always very friendly, service times have always been quick.
JOHN P K., Service Manager from Transitowne Hyundai responded on 02/14/2019

We appreciate your kind response. Have a nice day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


OP
Orson P.
Clarence Center, NY
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Excellent Service at Transitowne Hyundai
Transitowne Hyundai provided the necessary service in an efficient, accurate and timely manner.......
Thank You.....
JOHN P K., Service Manager from Transitowne Hyundai responded on 02/14/2019

Customer satisfaction is our main goal. I will share your kind comments with our team. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


RM
Robert M.
Tn Of Tona, NY
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Always great service
Thank you John Clapp
JOHN P K., Service Manager from Transitowne Hyundai responded on 02/14/2019

Anytime! It is always a pleasure! Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


MC
Michael C.
Amherst, NY
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Always Great!
Transitowne Htundai always gets me in and does a great job with my Santa Fe. They do great work and are first rate in everything they do. I won't go anywhere else!
JOHN P K., Service Manager from Transitowne Hyundai responded on 02/14/2019

That is great to hear. I will share your kind response with our team. Have a good day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


KL
Kenneth L.
Depew, NY
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
15000 mile service
Scheduled service was performed efficiently, as one would expect from dealers service dept.
JOHN P K., Service Manager from Transitowne Hyundai responded on 02/14/2019

We appreciate you choosing Transitowne Hyundai for your service needs. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


JG
Janeen G.
Williamsville, NY
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2019 Category: Service
Great guys wanting to service my car.
Oil change and tire rotation.l Techie checked for any recalls that might be out there when do quoted me job price. I was on my way within 40 minutes. Hats off to all at TransitTowne Hyundai for a job well done!
JOHN P K., Service Manager from Transitowne Hyundai responded on 02/11/2019

Thank you for your kind response. Customer satisfaction is our main goal. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


MR
Manjunath R.
Amherst, NY
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
General feedback
I bought my Elantra in 2012 from Transitowne and ever since have serviced my car from them.
I like the place, the people there have been really good and helpful.
I would definitely recommend Transitowne Hyundai.
JOHN P K., Service Manager from Transitowne Hyundai responded on 02/11/2019

We appreciate your kind response. Thank you for choosing Transitowne! Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


Verified Customer
Amherst, NY
2012 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019 Category: Service
Nice place
Knowledgeable Staff. . Courteous service, nice waiting room.
JOHN P K., Service Manager from Transitowne Hyundai responded on 02/08/2019

Thank you for your kind response. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


KG
Karin G.
Tonawanda, NY
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019 Category: Service
Great service
Great place, great people. This location is no longer super convenient for me, but I'm not planning on going anywhere else because everyone here has been super friendly and service is fairly quick.
JOHN P K., Service Manager from Transitowne Hyundai responded on 02/06/2019

I will share your kind response with our team. Customer satisfaction is our main goal at Transitowne. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


DC
David C.
Lancaster, NY
2012 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
Dead battery
Took care of it right away
JOHN P K., Service Manager from Transitowne Hyundai responded on 02/06/2019

Thanks Dave!! 

Customer service is our main goal. See you soon!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


HL
Haiyan L.
Clarence Center, NY
2011 Hyundai Elantra To
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/03/2019 Category: Service
Very very bad experience.
1. Problem is the same, not fixed after the second visit. The store may be lack of expertise on certain issues.
2. The shop is arrogant to customers. They claim they don't refund even the car's condition is improved. They force customers to pay for wrong services.
JOHN P K., Service Manager from Transitowne Hyundai responded on 02/04/2019

I apologize for any miscommunication with this service. We were expecting to have your vehicle here this morning for further diagnostic. Please contact me at your earliest convenience. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023

JOHN P K., Service Manager from Transitowne Hyundai responded on 02/06/2019

I am glad we were able to isolate the failure in your vehicle. This is a perfect example how after market parts don't work as designed according to their catalogs. Please don't hesitate to contact me if you ever need assistance. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


MG
Michael G.
Getzville, NY
2012 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2019 Category: Service
Cold spell + weak battery
Before we reached 0, my Accent was having difficulty cranking so I phoned after 6 pm hoping for next day service. They took me at 8:30 am, confirmed my fears and installed a new battery. While they were at it, they also corrected low air pressure in 1 tire (another effect of the cold) gratis.
JOHN P K., Service Manager from Transitowne Hyundai responded on 02/01/2019

Customer service is our main concern. We appreciate your very kind response. Have a nice day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


DC
David C.
Lancaster, NY
2012 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2019 Category: Service
Dave
Great service
JOHN P K., Service Manager from Transitowne Hyundai responded on 02/01/2019

Thank you for your kind response. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


DI
David I.
Buffalo, NY
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2019 Category: Service
Friendly service
The customer service is fantastic. Though my car was out of service for 2 days. You should really offer renal cars. Was very hard for me to get to work for 2 days
JOHN P K., Service Manager from Transitowne Hyundai responded on 01/28/2019

We appreciate your feedback. If you ever have a question or concern, please contact me. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


CB
Carol B.
Elma, NY
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2019 Category: Service
Oil change
Very welcoming and professional!
JOHN P K., Service Manager from Transitowne Hyundai responded on 01/24/2019

Customer satisfaction is our main goal. We appreciate your kind response.

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


BB
Bill B.
Depew, NY
2007 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2019 Category: Service
The service has been timely and fix my concerns consistently..thanks!!!!
Excellent
JOHN P K., Service Manager from Transitowne Hyundai responded on 01/24/2019

Thank you for choosing Transitowne for your service needs. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


JG
Jody G.
Lancaster, NY
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2019 Category: Service
Service
Friendly helpful service staff.
JOHN P K., Service Manager from Transitowne Hyundai responded on 01/24/2019

Thank you for your kind response. Have a nice day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


Verified Customer
East Amherst, NY
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2019 Category: Service
Routine Service
Great service as always!
JOHN P K., Service Manager from Transitowne Hyundai responded on 01/24/2019

Wen appreciate your kind a response. Have a nice day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023