Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

1349 Reviews

ReScore Reviews™ (39)

ReScore
Overall Rating 4.6666685/5Overall Rating 4.6666685/5Overall Rating 4.6666685/5Overall Rating 4.6666685/5rating 4.6666685
Original
Overall Rating 2.42105/5Overall Rating 2.42105/5rating 2.42105rating 2.42105rating 2.42105
95% Would Recommend
100% Business Response
Latest Review about 11 hours ago

Reviews


CW
Christopher W.
Cheektowaga, NY
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018 Category: Service
Maintenance Department
Ryan is great to work with!

BM
Barbara M.
Blasdell, NY
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2018 Category: Service
Ease of service scheduling
Made a phone call, requested a day and time and I was done. Received reminder emails and text messages as the date approached. It doesn’t get any easier than that!
JOHN P K., Service Manager from Transitowne Hyundai responded on 11/19/2018

We appreciate your kind response. It's always nice to hear our process works our for both of us. Have a nice day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


TZ
Thomas Z.
Depew, NY
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
Competent, friendly service
The service sales personnel listen to your service requests as well as researching the recommended factory service. They are informative as well without being aggressive regarding suggestive service. I leave the dealership with a feeling that the service performed was necessary rather than elective.
JOHN P K., Service Manager from Transitowne Hyundai responded on 11/19/2018

Thank you so much for your kind response. Customer satisfaction and relationship building are our main goals, and it's great to hear we are doing a good job. See you soon!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


JC
Jodi C.
Buffalo, NY
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Customer service was great
Great
JOHN P K., Service Manager from Transitowne Hyundai responded on 11/16/2018

Customer satisfaction is our main goal. Thank you for such a nice response. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


CL
Chelsea L.
North Tonawanda, NY
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Best in town!!
The employees at transitowne never cease to amaze me!!!
JOHN P K., Service Manager from Transitowne Hyundai responded on 11/16/2018

You are so nice!!!!! I will share this with Ryan and our team. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


PH
Paul H.
Medina, NY
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
good mechanics
noticed problem with ball joint and fixed it during visit for oil change.thank you.
JOHN P K., Service Manager from Transitowne Hyundai responded on 11/15/2018

Customer satisfaction is our main goal. Thank you for choosing Transitowne!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


Verified Customer
North Tonawanda, NY
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Inspection
Timely great customer service
JOHN P K., Service Manager from Transitowne Hyundai responded on 11/14/2018

Thank you for your kind response. Have a nice day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


MB
Mary B.
Grand Island, NY
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
nice people
quick and excellent service
JOHN P K., Service Manager from Transitowne Hyundai responded on 11/13/2018

I will share your kind response with our team. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


JD
Joseph D.
Lancaster, NY
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018 Category: Service
Great Communication!
I very appreciate the associate provided a great deal of helpful information about what they were doing, and other recommendations that I was not there for at that time.
JOHN P K., Service Manager from Transitowne Hyundai responded on 11/12/2018

Customer satisfaction is our main goal. I'm happy to hear we are doing a good job. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


JP
Jean P.
Buffalo, NY
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Friendly and accomodating
Very friendly attitudes ! Always willing to go above and beyond to help me out ! Never feel rushed as I ask questions ... About future things to be done. I do miss how they used to have juice and other drinks available while waiting. I don't drink coffee or tea so I always liked the options.
JOHN P K., Service Manager from Transitowne Hyundai responded on 11/12/2018

We appreciate your positive response. Our hopes are building gets updating, and expanded choices to waiting room beverages will certainly be one of them. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


Verified Customer
Williamsville, NY
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Quick service
Very attentive
JOHN P K., Service Manager from Transitowne Hyundai responded on 11/08/2018

We appreciate your kind response. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


JW
Jean W.
Williamsville, NY
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Inspection
Efficient and satisfactory
JOHN P K., Service Manager from Transitowne Hyundai responded on 11/08/2018

Thank you for choosing Transitowne!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


DS
Daniel S.
Cheektowaga, NY
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
The employees.
The employees at Transitowne Hyundai are the best. I cannot say enough good things about Ryan at the service desk!
JOHN P K., Service Manager from Transitowne Hyundai responded on 11/08/2018

I will share your very kind response with our team. Have a nice day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


OP
Orson P.
Clarence Center, NY
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
Transitowne Hyundai has Great Service.....
Transitowne Hyundai has Great Service and will continue to return....Thank You.....Orson.....
JOHN P K., Service Manager from Transitowne Hyundai responded on 11/08/2018

Thank you for taking time out of your day to respond. Customer satisfaction is our main goal. It's always nice to heard nice feedback.

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


Verified Customer
North Tonawanda, NY
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Great job!
In and out one hour.
JOHN P K., Service Manager from Transitowne Hyundai responded on 11/08/2018

We appreciate your kind response. Have a nice day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


Verified Customer
Amherst, NY
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Hyundai AutoCare Service
Very thoughtful!
JOHN P K., Service Manager from Transitowne Hyundai responded on 11/06/2018

We appreciate your kind response. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


Verified Customer
West Seneca, NY
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
Great service
Great service, friendly staff!
JOHN P K., Service Manager from Transitowne Hyundai responded on 11/05/2018

I will share your kind response with our team. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


Verified Customer
Williamsville, NY
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Service
Great customer service
Very helpful and easy to work with. I’m enjoying my new sonata
JOHN P K., Service Manager from Transitowne Hyundai responded on 11/05/2018

Thank you for responding to our survey! If you have any questions, please don't hesitate to contact me. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


CM
Charles M.
Lockport, NY
2008 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Service
Transitowne Hyundai Service
It is convenient, friendly and reasonably priced.
JOHN P K., Service Manager from Transitowne Hyundai responded on 11/02/2018

We appreciate your kind response. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


RT
Raymond T.
Batavia, NY
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2018 Category: Service
Verry Friendly and helpful
Paint was peeling on rear bumper, John referred it to Genesis and found it was covered by my warranty. This was a great help to me excellent follow thru on his part.
Thanks
JOHN P K., Service Manager from Transitowne Hyundai responded on 11/01/2018

Our main goal is customer satisfaction. It's always nice to hear positive feedback from our customers. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023