Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

1280 Reviews

ReScore Reviews™ (37)

ReScore
Overall Rating 4.6486478/5Overall Rating 4.6486478/5Overall Rating 4.6486478/5Overall Rating 4.6486478/5rating 4.6486478
Original
Overall Rating 2.40541/5Overall Rating 2.40541/5rating 2.40541rating 2.40541rating 2.40541
95% Would Recommend
100% Business Response
Latest Review about 13 hours ago

Reviews


DG
Denise G.
Williamsville, NY
2017 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/24/2018 Category: Service
Air Conditioning Service
Service was acceptable. Lounge needs a lot of improvement.

AC
Alfred C.
East Amherst, NY
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Timeliness
I try to arrive early for my appointments and always are taken immediately. Waiting room is clean and coffee is good. Never had a issue in nearly 6 years of using your services.
JOHN P K., Service Manager from Transitowne Hyundai responded on 09/24/2018

I will share your kind response with our team. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


ID
Ivonne D.
Tn Of Tona, NY
2011 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Reliable service
Bought my 2011 Santa Fe at this dealership and have never regretted the purchase. Love the quick turnaround when I bring car in for service. I would recommend to family and friends.
JOHN P K., Service Manager from Transitowne Hyundai responded on 09/24/2018

Customer satisfaction is our main goal. We appreciate your kind response. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


SB
Susanne B.
Boynton Beach, FL
2016 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/21/2018 Category: Service
shaky sonata
Problems are solved without too much trouble. A handy place to go and wait.
JOHN P K., Service Manager from Transitowne Hyundai responded on 09/24/2018

We appreciate your kind response. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


CC
Cynthia C.
Youngstown, NY
2011 Hyundai Veracruz
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Great customer service
I continue to be impressed by Hyundai customer service. They listen and get you in and out quickly and cost efficiently
JOHN P K., Service Manager from Transitowne Hyundai responded on 09/24/2018

It is always a pleasure to hear such positive feedback from our customers. Thank you for choosing Transitowne for your sales and service needs. 

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


KG
Karin G.
Tonawanda, NY
2018 Hyundai Kona
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Happy
Very friendly, helpful and quick!
JOHN P K., Service Manager from Transitowne Hyundai responded on 09/21/2018

We appreciate your kind response. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


JK
John K.
East Amherst, NY
2011 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Suspension check
Brought 2011 Santa Fe with 127,000 miles in for a squeak and clunk on hitting bumps. They found problem, replaced a left front strut and bearing and test drove to ensure issue resolved -all in 90 minutes and at a very reasonable price. Drove from East Amherst to Cincinnati the next day with no problems at all.
JOHN P K., Service Manager from Transitowne Hyundai responded on 09/20/2018

Customer satisfaction is our main goal. Thank you for letting us know were doing a good job. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


Verified Customer
Williamsville, NY
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Customer Service was friendly
They did a good job for me.
JOHN P K., Service Manager from Transitowne Hyundai responded on 09/20/2018

Thank you for your kind response. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


Verified Customer
Buffalo, NY
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Excellence Service as always!
This is my 3rd Hyundai from Transittowne and I have always used this dealership for service because of my high expectations are always met.
Highly recommended!
JOHN P K., Service Manager from Transitowne Hyundai responded on 09/20/2018

We appreciate your kind response and I will share your comments with our team. Thank you for choosing Transitowne!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


Verified Customer
Kenmore, NY
2016 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2018 Category: Service
Quick inspection
Quick in and out inspection
JOHN P K., Service Manager from Transitowne Hyundai responded on 09/17/2018

Customer service is our main goal. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


JM
James M.
Buffalo, NY
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
friendly
always good service
JOHN P K., Service Manager from Transitowne Hyundai responded on 09/17/2018

Thank you for the kind response. It is always nice to catch up when your in for service. Have a great day.

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


Verified Customer
Kenmore, NY
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Excellent
Fast and professional
JOHN P K., Service Manager from Transitowne Hyundai responded on 09/13/2018

I will share your kind response with our team. 

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


Verified Customer
Amherst, NY
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Prudent Services
Thank you for the prudent service upon the customer's concerns and request
JOHN P K., Service Manager from Transitowne Hyundai responded on 09/13/2018

We appreciate your kind response. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


JF
John F.
East Amherst, NY
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Oil change/ tire rotation
Less than 30 min
There coffee wasn’t bad either
JOHN P K., Service Manager from Transitowne Hyundai responded on 09/12/2018

I hope the coffee hit the spot. We just changed to a different service, and so far customers have liked it. Thank you for the kind response. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


RF
Richard F.
Lewiston, NY
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Excellent service
Transitowne Hyundai personal are very courteous and there expertise is commendable, I would like to personally thank Ryan Lacey and Dale Costilow for a job well done

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/11/2018 Category: Service
Excellent service and service personal
Ryan Lacey has a lot of expertise fpr the customer and service followup
JOHN P K., Service Manager from Transitowne Hyundai responded on 09/11/2018

When possible, please give me a call to discuss your service. The number I have to contact you did not give me a opiton to leave a message. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


RW
Rebecca W.
Glenwood Landing, NY
2018 Hyundai Kona
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Helpful Service
I got a flat for the first time and had to go to Hyundai to get a new tire put on. I went to Transitowne because it was the closest dealership to my campus. When I went in I was nervous and not really sure how everything worked. The staff helped me to feel better and guided me through the process. I never was mad to feel bad for not knowing anything (like my car's bin number). My experience at Transitowne Hyundai helped make a bad day a lot better.
JOHN P K., Service Manager from Transitowne Hyundai responded on 09/11/2018

That is great to hear. Custmer satisfaction is our main goal. It is always nice to hear we are doing a great job!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


Verified Customer
Lewiston, NY
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Service
The service department is always very courteous and professional
JOHN P K., Service Manager from Transitowne Hyundai responded on 09/10/2018

Thank you for your kind response. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


AR
Arthur R.
North Tonawanda, NY
2009 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018 Category: Service
Depts
Excellent service and parts departments.
JOHN P K., Service Manager from Transitowne Hyundai responded on 09/10/2018

Thank you for your kind response. I will share this with our team. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


VA
Victoria A.
Williamsville, NY
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018 Category: Service
great service
in and out fast
JOHN P K., Service Manager from Transitowne Hyundai responded on 09/10/2018

Customer satisfaction is our main goal. We appreciate your kind response. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


MF
Mark F.
Lancaster, NY
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Customer Service
I called ahead and was told I could pop in (no appt) for a quick recall fix . I was greeted immediately and taken care of quickly.
JOHN P K., Service Manager from Transitowne Hyundai responded on 09/07/2018

We appreciate your kind response. Customer satisfaction is our main goal. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023