Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78
4.8

( 1722 Reviews )

ReScore Reviews™ (56)

ReScore
Overall Rating 4.5892889/5Overall Rating 4.5892889/5Overall Rating 4.5892889/5Overall Rating 4.5892889/5rating 4.5892889
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
96% Would Recommend
100% Business Response
Latest Review about 16 hours ago

Reviews


DC
David C.
Williamsville, NY
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2019 Category: Service
SERVICE
SERVICE
JOHN P K., Service Manager from Transitowne Hyundai responded on 11/21/2019

Thank you for choosing Transitowne!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


TG
Thomas G.
Williamsville, NY
2018 Hyundai Ioniq Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2019 Category: Service
Very helpful and convenient hours
Got an appointment when I needed it
JOHN P K., Service Manager from Transitowne Hyundai responded on 11/21/2019

Customer service is our main goal. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


GK
Geraldine K.
Getzville, NY
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2019 Category: Service
Service
Wonderful service.
JOHN P K., Service Manager from Transitowne Hyundai responded on 11/21/2019

Hey, you got the survey!!!! We better have provided wonderful service. Have a nice day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


AH
Abdollah H.
Clarence Center, NY
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2019 Category: Service
Awesome place!
Excellent service and friendly staff, as always!
JOHN P K., Service Manager from Transitowne Hyundai responded on 11/21/2019

Great customers like you make our job easy! Thank you for always being patient and understanding. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


JC
Joseph C.
Williamsville, NY
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/18/2019 Category: Service
Friendly Sales & Service Departments. The deal I was awarded was outstandcing.
The quality of service was excellent. The tire replacement was exactly what I requested.
JOHN P K., Service Manager from Transitowne Hyundai responded on 11/19/2019

We appreciate your kind response. Please let us know what it will take for that "5" rating, as that is the only passing grade to our manufacturer. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


GB
George B.
Buffalo, NY
2009 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2019 Category: Service
inspection
good surprise was in and out in 30 min I was glad everything checked out good as it should
JOHN P K., Service Manager from Transitowne Hyundai responded on 11/18/2019

Glad we could be of service. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


Verified Customer
Lancaster, NY
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/13/2019 Category: Service
XXXXX
xxx xxx xxx
JOHN P K., Service Manager from Transitowne Hyundai responded on 11/15/2019

Thank you for choosing Transitowne!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


Verified Customer
Lockport, NY
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Very difficult to find a place to park. Need bigger lot!
Overall good people. Very helpful.
JOHN P K., Service Manager from Transitowne Hyundai responded on 11/15/2019

Thank you for choosing Transitowne!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


BZ
Beverly Z.
Middleport, NY
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
EXCELLENT SERVICE
I Have purchase 3 Elantra's had them all service, everyone is kind not pushy very helpful in knowledgable.
I thank you all for that much more keep up excellent work.
JOHN P K., Service Manager from Transitowne Hyundai responded on 11/12/2019

Customer service is out main goal. We will keep up the good work!! Have a nice day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


SK
Shannon K.
East Bethany, NY
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2019
Excellent experience
I recently purchased a new Santa Fe. My salesman Justin was patient and easy going. He let me take the time I needed to check all my options. He answered all my questions and concerns. The purchase was seamless as the dealer took care of everything. Would highly recommend.
JOHN P K., Service Manager from Transitowne Hyundai responded on 11/11/2019

Thank you so much for your kind response. I will share this with him. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


DW
Debra W.
Getzville, NY
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2019 Category: Service
debra
great service
JOHN P K., Service Manager from Transitowne Hyundai responded on 11/11/2019

We appreciate your kind response. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


DB
Dennis B.
Cheektowaga, NY
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2019 Category: Service
oil change
for a change thet took us right away and did the job in a reasonable amount of time.
JOHN P K., Service Manager from Transitowne Hyundai responded on 11/05/2019

We appreciate the kind response. Have a nice day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


Verified Customer
East Amherst, NY
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2019 Category: Service
Service and attention
Keep up the good work.
JOHN P K., Service Manager from Transitowne Hyundai responded on 11/01/2019

I will share your kind response with our team. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


JC
Jennifer C.
Buffalo, NY
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2019 Category: Service
Friendly guys
My service was quick and efficient. The tech was nice and answered all my questions. The waiting room was clean and relaxing.
Definitely going back.
JOHN P K., Service Manager from Transitowne Hyundai responded on 10/30/2019

We appreciate your very kind feedback. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


DP
Dave P.
Elma, NY
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2019
Staff and salesman make you feel like family
I have been to four dealerships in the past week All four of them tried to snowball me. Then finally I went to transitown Hyundai in Williamsville I was so please how they got me the most for my trade and met all my demands I actually purchased two vehicles from them. Kyle and his staff treat you like family and looks out for your best interest. I was very pleased
JOHN P K., Service Manager from Transitowne Hyundai responded on 10/28/2019

Thank you for your very kind response. I will share this with our team. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


DZ
David Z.
Buffalo, NY
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2019 Category: Service
service review
very good service
JOHN P K., Service Manager from Transitowne Hyundai responded on 10/28/2019

We appreciate your kind response. Have a nice day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


LG
Linda G.
Buffalo, NY
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2019 Category: Service
Happy Customer
Was satisfied with service of new tires they even found a spring and plastic piece for steering wheel that were broken and worn out needed to be replaced and all covered under Hyundai’s warranty.
JOHN P K., Service Manager from Transitowne Hyundai responded on 10/28/2019

Customer satisfaction is our main goal. We appreciate you choosing Transitowne for your service needs. 

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


Verified Customer
West Seneca, NY
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2019 Category: Service
HONEST AND INTELLIGENCE AT IT FINEST. BEYOND THE UNIVERSAL DIPLOMACIES OF THE PROLIFIC TANGIBLES
IT SOMETIMES MAKES YOU HAVE SUBTLE QUAGMEYERS UPON THE REVIEW OF THE TIMES. MANY OF US WONDER MANY DO NOT. NEVER FORGET. NEVER REMEMBER. BELIEF IS THE KNOWLEDGE, COLD WEATHER BRINGS WARM SOULS
JOHN P K., Service Manager from Transitowne Hyundai responded on 10/28/2019

Thank you for choosing Transitowne! We appreciate your kind response. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


FP
F re d P.
Akron, NY
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2019
Purchase of used elantra
The purchase of my 2018 Elantra, went through without a hitch. I worked with Tyler Wolf and Chris Bannon to complete this purchase.
They didn't use high pressure tactics and were easy to work with.
This was the 2nd car I bought from Chris.
Fred Pask
JOHN P K., Service Manager from Transitowne Hyundai responded on 10/21/2019

We appreciate the business. Have a nice day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


OP
Orson P.
Clarence Center, NY
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2019 Category: Service
Transitowne Hyundai.....Excellent Dealership and Service.......
They accomplish their missions and positive results in an expedient and top quality manner....

Thank You.....
JOHN P K., Service Manager from Transitowne Hyundai responded on 10/21/2019

Your too kind. It's always a pleasure to chat with you while your vehicle is in for service. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023