Verified Customer in Lancaster, NY on 04/25/2018
Verified Customer on 04/25/2018
Vehicle:
2017 Hyundai Santa Fe
Category:
Service
Service Date:
04/23/2018
Service Type:
Maintenance
Review Created:
04/25/2018 10:48 AM
Verified Customer in Cheektowaga, NY on 04/24/2018
Verified Customer on 04/24/2018
Recommended
Speed good but question repairs
Vehicle:
2010 Hyundai Santa Fe
Category:
Service
Service Date:
04/18/2018
Service Type:
Maintenance
Review Created:
04/24/2018 10:09 PM
John K., Service Manager at Transitowne Hyundai responded on 04/25/2018
I reached out to contact you, and left a message. I understand you made a appointment for oil change and tune up. We found a dangerously loose ball joint in the front end. The part was replaced and wheel alignment was brought back to specs. I spoke with tech, he stated after the final test drive, in addition to the tune up and other suggested repairs, that we rotate the tires, because l/ft tire has uneven wear from the loose ball joint. If you want to contact me and we can inspect then rotate the tires, to eliminate the shake we can certainly do that. I apologize for having to return for this, the service writer should have mentioned to have the tires rotated at the time. The wheel alignment would not cause a shaking complaint if it was not done correctly, it would make the vehicle pull one way or the other. I look forward to speaking with you soon. I left my phone number with extension, please contact me at your earliest convenience.Â
John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023
Rosemary P. in East Amherst, NY on 04/24/2018
Rosemary P. on 04/24/2018
The appointment was prompt and service was completed quickly
Vehicle:
2016 Hyundai Sonata
Category:
Service
Service Date:
04/20/2018
Service Type:
Maintenance
Review Created:
04/24/2018 02:19 PM
John K., Service Manager at Transitowne Hyundai responded on 04/25/2018
We appreciate your kind response. Have a great day!
John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023
Alan C. in Clarence Center, NY on 04/20/2018
Alan C. on 04/20/2018
Vehicle:
2017 Hyundai Tucson
Category:
Service
Service Date:
04/10/2018
Service Type:
Maintenance
Review Created:
04/20/2018 10:17 AM
John K., Service Manager at Transitowne Hyundai responded on 04/20/2018
I certainly understand this day and age we are all over surveyed. I appreciate you taking time out of your day, and really want to let you know our team appreciates your responding with a "5". Have a good weekend!
John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023
Dennis K. in Alden, NY on 04/18/2018
Dennis K. on 04/18/2018
"Friendly service and able to make appointments at my convence."
Same as above'''
Vehicle:
2013 Hyundai Tucson
Category:
Service
Service Date:
04/13/2018
Service Type:
Maintenance
Review Created:
04/18/2018 06:42 AM
John K., Service Manager at Transitowne Hyundai responded on 04/19/2018
Thank you for your kind response. Have a nice day!
John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023
Verified Customer in Buffalo, NY on 04/18/2018
Verified Customer on 04/18/2018
Vehicle:
2016 Hyundai Tucson
Category:
Service
Service Date:
04/13/2018
Service Type:
Repair
Review Created:
04/18/2018 04:06 AM
John K., Service Manager at Transitowne Hyundai responded on 04/18/2018
Thanl you!
John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023
Orson P. in Clarence Center, NY on 04/18/2018
Orson P. on 04/18/2018
"Transitown Personnel were Efficient, Courteous, and Accurate in My Hyundai Needs/Evaluations/ETC....."
Great Place to do Business and get Courteous/Efficient/Accurate Evaluations and
Follow Ups.....with Proper Service as Needed and Required.....Thank You......Orson....
Transitown Personnel were Efficient, Courteous, and Accurate in My Hyundai
Needs/Evaluations/ETC.....Thank You.....Orson.....
Vehicle:
2017 Hyundai Sonata
Category:
Service
Service Date:
04/14/2018
Service Type:
Maintenance
Review Created:
04/18/2018 02:27 AM
John K., Service Manager at Transitowne Hyundai responded on 04/18/2018
I will share your kind response with our team. Have a nice day!
John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023
Sharon B. in North Tonawanda, NY on 04/17/2018
Sharon B. on 04/17/2018
Vehicle:
2017 Hyundai Elantra
Category:
Service
Service Date:
04/14/2018
Service Type:
Maintenance
Review Created:
04/17/2018 04:51 PM
John K., Service Manager at Transitowne Hyundai responded on 04/18/2018
Customer satisfaction is our main goal. Have a great day!
John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023
Thomas B. in Tonawanda, NY on 04/17/2018
Thomas B. on 04/17/2018
"Service could not have been Better!"
Serviced my car and my daughters car. Oil changes and tire rotations on both cars; in and out by Noon. Perfect!
Vehicle:
2015 Hyundai Sonata
Category:
Service
Service Date:
04/11/2018
Service Type:
Maintenance
Review Created:
04/17/2018 02:38 PM
John K., Service Manager at Transitowne Hyundai responded on 04/18/2018
We all appreciate your kind response. I personally want to Thank You for the "5". Have a great day!
John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023
Verified Customer in Akron, NY on 04/17/2018
Verified Customer on 04/17/2018
Vehicle:
2017 Hyundai Tucson
Category:
Service
Service Date:
04/11/2018
Service Type:
Repair
Review Created:
04/17/2018 04:44 AM
John K., Service Manager at Transitowne Hyundai responded on 04/17/2018
Thank you for your input. I will make sure we try and make your next visit one to remember, as a 5 is the only passing grade according to our manufacturer. Have a nice day!
John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023
Kim P. in Akron, NY on 04/16/2018
Kim P. on 04/16/2018
I called the Service Dept about a same day appt due to a flat tire. Karen was so friendly when I called and happily made me an appt for a few hours later. The tire was patched and I was on my way. Karen is so courteous and keeps you informed. Thank you Hyundai.
Vehicle:
2013 Hyundai Sonata
Category:
Service
Service Date:
04/12/2018
Service Type:
Maintenance
Review Created:
04/16/2018 01:46 PM
John K., Service Manager at Transitowne Hyundai responded on 04/17/2018
Our team appreciates your kind response. I will share this with them. Have a great day!
John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023
Emily C. in Buffalo, NY on 04/16/2018
Emily C. on 04/16/2018
Roy was so friendly and helpful and made the entire process easy and enjoyable. My issue was solved and my car is in great shape.
Vehicle:
2009 Hyundai Sonata
Category:
Service
Service Date:
04/12/2018
Service Type:
Repair
Review Created:
04/16/2018 10:46 AM
John K., Service Manager at Transitowne Hyundai responded on 04/17/2018
I will share your kind response with our team. Have a great day!
John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023
Verified Customer in Clarence, NY on 04/13/2018
Verified Customer on 04/13/2018
I have been maintaining my car at Hyundai Transitown for a couple of years now. I have always been provided with good customer service and I have not been taken advantage of
Vehicle:
2012 Hyundai Veloster
Category:
Service
Service Date:
04/07/2018
Service Type:
Maintenance
Review Created:
04/13/2018 06:31 PM
John K., Service Manager at Transitowne Hyundai responded on 04/16/2018
I will share your kind comments with our team. Have a great day!
John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023
Melissa G. in Alden, NY on 04/13/2018
Melissa G. on 04/13/2018
I like that you can schedule appointments on line.
The service techs are always friendly and helpful.
I have purchased 2 cars here and have been happy with the service. Altho I did wait 2 hours for an oil change & inspection. Thought that was a long time.
Vehicle:
2016 Hyundai Elantra Gt
Category:
Service
Service Date:
04/11/2018
Service Type:
Maintenance
Review Created:
04/13/2018 12:22 PM
John K., Service Manager at Transitowne Hyundai responded on 04/16/2018
We do our best to get our waiting customers in and out in a timely manner. I understand how valuable everyones time is and apologize it took longer than intended. Have a great day!
John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023
John P. in Buffalo, NY on 04/12/2018
John P. on 04/12/2018
"Excellent,Fast Service."
Came in for my regular oil change 30 minutes before my scheduled appointment, took my car right in and finished maintenance before I could finish my cup of coffee. This is normal for these guys, they get the job done as quickly as possible.
Vehicle:
2016 Hyundai Santa Fe S
Category:
Service
Service Date:
04/10/2018
Service Type:
Maintenance
Review Created:
04/12/2018 10:55 AM
John K., Service Manager at Transitowne Hyundai responded on 04/13/2018
Our main goal is customer satisfaction. I know there is alot of competition out there, but we try our hardest to exceed our customers expectations. I will share your kind response with our team and let them know they are doing a good job!
John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023
Laura T. in North Tonawanda, NY on 04/12/2018
Laura T. on 04/12/2018
"it's clean and staff are friendly"
I would tell my friends about the great service i received
Vehicle:
2015 Hyundai Sonata
Category:
Service
Service Date:
03/19/2018
Service Type:
Maintenance
Review Created:
04/12/2018 07:22 AM
John K., Service Manager at Transitowne Hyundai responded on 04/13/2018
Thank you for your kind response. Please tell your friends and family. Have a great day!
John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023
Bailey S. in East Aurora, NY on 04/12/2018
Bailey S. on 04/12/2018
recently was in for a broken mirror and had a loud noise with my car, The front end provided amazing customer services specifically Ryan. He extremely nice and was able to get the mechanic to fix a part that night instead of coming back. Overall experience was good and feel comfortable taking my car to get fixed at this place.
Vehicle:
2013 Hyundai Elantra
Category:
Service
Service Date:
04/09/2018
Service Type:
Maintenance
Review Created:
04/12/2018 04:04 AM
John K., Service Manager at Transitowne Hyundai responded on 04/12/2018
Our team will appreciates your kind response. I will share this with them, especially Ryan! Our main goal is customer satisfaction, and it is great to hear we are doing a good job!
John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023
Verified Customer in East Amherst, NY on 04/11/2018
Verified Customer on 04/11/2018
"people are nice pleasant "
people are nice and pleasant.
Vehicle:
2016 Hyundai Veloster
Category:
Service
Service Date:
04/06/2018
Service Type:
Maintenance
Review Created:
04/11/2018 11:48 AM
John K., Service Manager at Transitowne Hyundai responded on 04/11/2018
Thank you for your kind response. Have a great day!
John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023
Shari H. in Lockport, NY on 04/11/2018
Shari H. on 04/11/2018
"Got me in and out quickly."
Went in for a recall and oil change. Got me in and out quickly. Very much appreciated.
Vehicle:
2017 Hyundai Sonata
Category:
Service
Service Date:
04/06/2018
Service Type:
Repair
Review Created:
04/11/2018 09:53 AM
John K., Service Manager at Transitowne Hyundai responded on 04/11/2018
Thank you for your kind response. Have a great day!
John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023
Yenni A. in Williamsville, NY on 04/10/2018
Yenni A. on 04/10/2018
"Excellent customer service"
they have excellent service and fast
Vehicle:
2017 Hyundai Santa Fe
Category:
Service
Service Date:
04/03/2018
Service Type:
Maintenance
Review Created:
04/10/2018 05:13 PM
John K., Service Manager at Transitowne Hyundai responded on 04/11/2018
I will share your kind reponse with our team. Have a great day!
John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023
