Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

1468 Reviews

ReScore Reviews™ (44)

ReScore
Overall Rating 4.59091/5Overall Rating 4.59091/5Overall Rating 4.59091/5Overall Rating 4.59091/5rating 4.59091
Original
Overall Rating 2.43182/5Overall Rating 2.43182/5rating 2.43182rating 2.43182rating 2.43182
95% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


LZ
Lisa Z.
Williamsville, NY
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2019 Category: Service
Friendly, fast and reliable service
The service department always works efficiently to get my vehicle back to me. I can trust them to let me know of any problems that need to be watched over time. They are always friendly and explain things completely to me.
JOHN P K., Service Manager from Transitowne Hyundai responded on 03/18/2019

I will share your kind response with our team to let them know they are doing a good job! Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


SG
Suzanne G.
S Cheek, NY
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Friendly service
Fast
JOHN P K., Service Manager from Transitowne Hyundai responded on 03/15/2019

We appreciate your kind response. Have a great weekend!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


KT
Kathleen T.
Batavia, NY
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Great service
Short wait time and fast turn around
JOHN P K., Service Manager from Transitowne Hyundai responded on 03/15/2019

Customer satisfaction is our main goal, and we appreciate your kind response. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


JM
Joy M.
Lancaster, NY
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Ms.
Good job from all
JOHN P K., Service Manager from Transitowne Hyundai responded on 03/14/2019

Our team appreciates the kind response. Have a nice day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


JS
John S.
Lancaster, NY
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
quick
fast friendly service dept
JOHN P K., Service Manager from Transitowne Hyundai responded on 03/14/2019

We appreciate your kind response. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


Verified Customer
Gasport, NY
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2019 Category: Service
Friendly and Convenient
I recently realized I had a light out . They were able to get me in that same day and there was no wait when I arrived . Appreciative of that .
JOHN P K., Service Manager from Transitowne Hyundai responded on 03/11/2019

Thank you for choosing Transitowne!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


MW
Mamie W.
Olcott, NY
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2019 Category: Service
Service
Very happy with the service that was done on my 2018 Elantra. My wipers weren’t doing a good job and they replaced them under warranty. Now I can see in the rain
JOHN P K., Service Manager from Transitowne Hyundai responded on 03/11/2019

It is our pleasure. Hope to see you next visit!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


Verified Customer
Buffalo, NY
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019 Category: Service
Great. Service
They were able

to tell me what was wrong quickly and efficiently
JOHN P K., Service Manager from Transitowne Hyundai responded on 03/11/2019

Customer service is our main goal. We appreciate you taking time out of your day to respond.

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


TZ
Thomas Z.
Depew, NY
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019 Category: Service
Excellent service, friendly competent staff.
The service was completed in a timely manner, as always. I have both of my Hyundai's serviced at Transitowne because of the confidence I have in the service. Great dealership!
JOHN P K., Service Manager from Transitowne Hyundai responded on 03/11/2019

We appreciate your kind response. Have a wonderful day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


Verified Customer
Tonawanda, NY
2009 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2019 Category: Service
Theres service. Then there is transitowne Hyundai service!!
These guys are good. Real good. Never have I ever had such great service. Ryan is a dream. The guy with the hands seems nice too. Then there is the older gentleman in the middle, he seems to have a ton of knowledge in peterbilts!! You get the best of both worlds!!
JOHN P K., Service Manager from Transitowne Hyundai responded on 03/07/2019

Thank you for your kind response. I had a good chuckle from your response. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


RS
Richard S.
North Tonawanda, NY
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2019 Category: Service
Transitowne Hyundai continues too provide excellent service
Always get excellent service. I have purchased four new vehicles from Transitowne.. Along with the purchase I received excellent service. My next car will be another Transitowne purchase.
JOHN P K., Service Manager from Transitowne Hyundai responded on 03/04/2019

Thank you for your kind response. As one of our favorite customers, we are happy your next purchase will be here again. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


LG
Linda G.
Buffalo, NY
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/01/2019 Category: Service
Engine
Covered under warranty.
JOHN P K., Service Manager from Transitowne Hyundai responded on 03/01/2019

Thank you for choosing Transitowne!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


DI
David I.
Buffalo, NY
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2019 Category: Service
Costumer service is fantastic
Service department was great and timely!!
JOHN P K., Service Manager from Transitowne Hyundai responded on 03/01/2019

We appreciate the positive feedback. Have a nice day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


JA
James A.
S Cheek, NY
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2019 Category: Service
HIGH STANDARDS
FRIENDLY, COURTEOUS, THOROUGH
JOHN P K., Service Manager from Transitowne Hyundai responded on 03/01/2019

Our team appreciates your kind response. Have a nice day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


Verified Customer
Buffalo, NY
2010 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2019 Category: Service
Great Job!
Great Job!
JOHN P K., Service Manager from Transitowne Hyundai responded on 03/01/2019

Thank you for your kind response. Have a nice day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


GW
Gary W.
Alden, NY
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2019 Category: Service
Great Service
I bought my first Santa Fe because I liked the vehicle and the price was right. I keep coming back to Transitowne Hyundai because of the service my vehicles receive. I purchased my first Santa Fe back in 2008 and purchased / leased 7 more since then. I never had a bad experience with the service department, they provide me with the peace off mind that my vehicle is safe and operating at peak efficiency. Great service team there.
JOHN P K., Service Manager from Transitowne Hyundai responded on 03/01/2019

It is because we have such good customers like you! Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


JC
Jimin C.
Amherst, NY
2010 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2019 Category: Service
Great and friendly service
You always get the job done as you wanted and Ryan is of great help!
JOHN P K., Service Manager from Transitowne Hyundai responded on 03/01/2019

I will share your kind comments with him. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


HS
Harry S.
East Amherst, NY
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/25/2019 Category: Service
Fast, courteous, and competent
These folks listen to what you have to say and treat you with respect. They're honest in their estimates of both cost and service time and don't try to push unneeded service items on you.
JOHN P K., Service Manager from Transitowne Hyundai responded on 02/26/2019

Thank you for your kind response. I will share this with our team!!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


WS
William S.
North Tonawanda, NY
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2019 Category: Service
Staff is friendly and professional. Service on my car is completed quickly and completely.
We will continue to bring our Santa Fe for service and will purchase all future vehicles from Transitown.
JOHN P K., Service Manager from Transitowne Hyundai responded on 02/26/2019

Customer satisfaction is our main goal. Thank you for choosing Transitowne!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


Verified Customer
Kenmore, NY
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019 Category: Service
good efficient service and polite staff.
The staff is polite and efficient. The work is done and satisfaction of customer is always first concern.
JOHN P K., Service Manager from Transitowne Hyundai responded on 02/26/2019

We appreciate your kind response. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023