Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

1415 Reviews

ReScore Reviews™ (42)

ReScore
Overall Rating 4.6428552/5Overall Rating 4.6428552/5Overall Rating 4.6428552/5Overall Rating 4.6428552/5rating 4.6428552
Original
Overall Rating 2.42857/5Overall Rating 2.42857/5rating 2.42857rating 2.42857rating 2.42857
95% Would Recommend
100% Business Response
Latest Review about 8 hours ago

Reviews


BS
Brian S.
Clarence, NY
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Service
I had a bizarre issue. They did not question my assessment. then they found out the problem and fixed it. What could be better?
JOHN P K., Service Manager from Transitowne Hyundai responded on 01/15/2019

I am glad we were able to help and get your vehicle repaired properly. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


JG
Joann G.
S Cheek, NY
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Tuscon Review
I brought my 2017 Tuscon in for the annual NYS inspection. The service person could have tried to upsell me things I did not need, but he was honest. Because of the low mileage on my car, he advised me to wait for the oil change until March.
JOHN P K., Service Manager from Transitowne Hyundai responded on 01/15/2019

Customer satisfaction is our main goal. We appreciate your kind response, and look forward to seeing you next visit. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


JL
Joan L.
Amherst, NY
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Great service.
Close to home.Service people seem very knowledgeable.
JOHN P K., Service Manager from Transitowne Hyundai responded on 01/14/2019

We appreciate your kind response. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


RU
Robin U.
Lancaster, NY
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Fast service
Fast and cheap oil change
JOHN P K., Service Manager from Transitowne Hyundai responded on 01/14/2019

Thank you for choosing Transitowne!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


BK
Barry K.
Williamsville, NY
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019 Category: Service
Ryan
Ryan is Great
JOHN P K., Service Manager from Transitowne Hyundai responded on 01/14/2019

I will share this with our team. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


JB
Joanne B.
Attica, NY
2016 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/13/2019 Category: Service
oil change
ok
JOHN P K., Service Manager from Transitowne Hyundai responded on 01/14/2019

Thank you for your kind response. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


DF
Dino F.
Lancaster, NY
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Oil change
Friendly
JOHN P K., Service Manager from Transitowne Hyundai responded on 01/14/2019

We appreciate you choosing Transitowne Hyundai for your sales and service needs. 

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


Verified Customer
Tonawanda, NY
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Quick and courteous service.
Satisfied with the service.
JOHN P K., Service Manager from Transitowne Hyundai responded on 01/14/2019

Thank you for your kind response. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


BK
Bozena K.
Williamsville, NY
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
The best
The most affordable car
JOHN P K., Service Manager from Transitowne Hyundai responded on 01/11/2019

Thank you for choosing Transitowne!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


Verified Customer
Buffalo, NY
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
The servicing team is awesome. Honest and straight forward.
100% on the servicing team. Sales guys- eff em. I recommend servicing, not sales.
JOHN P K., Service Manager from Transitowne Hyundai responded on 01/11/2019

We appreciate your response, and will share your comments. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


JB
Joseph B.
Tonawanda, NY
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Appointment easy to make, Great service, vehicle ready when promised.
Appointment easy to make, Great service, vehicle ready when promised.
JOHN P K., Service Manager from Transitowne Hyundai responded on 01/11/2019

Customer satisfaction is our main goal. Thank you for choosing Transitowne!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


RT
Raymond T.
Batavia, NY
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Everyone is helpful and explains things and what they are going to do to solve the problem
see above
JOHN P K., Service Manager from Transitowne Hyundai responded on 01/11/2019

We appreciate your kind response. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


RP
Richard P.
Oakfield, NY
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Honest. Want to help
Honest service. Thorough. Accommodating. No pressure!
JOHN P K., Service Manager from Transitowne Hyundai responded on 01/11/2019

We appreciate your very kind response. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


LV
Louis V.
Lockport, NY
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Lou Valery
great service
JOHN P K., Service Manager from Transitowne Hyundai responded on 01/11/2019

Thank you for choosing Transitowne!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


SL
Susan L.
Lancaster, NY
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
total confidence
I have total confidence in the work that Transitowne technicians perform on my cars. Not one time I have taken my cars in for service have they ever tried to upsale me on things that I really don't need. My service has always been on time and completed in a timely manner.
JOHN P K., Service Manager from Transitowne Hyundai responded on 01/11/2019

Customer satisfaction is our main goal. We appreciate you taking time to respond to our survey. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


Verified Customer
Kenmore, NY
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
good efficient service and polite staff.
The staff was very efficient. They have an excellent knowledge of their work.
Very polite staff.
JOHN P K., Service Manager from Transitowne Hyundai responded on 01/09/2019

Thank you!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


FK
Francis K.
Gasport, NY
2010 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Great Job
Got every thing done in a short period of time and explained every thing to me .They always treat people with respect
JOHN P K., Service Manager from Transitowne Hyundai responded on 01/09/2019

We appreciate your kind response. Customer satisfaction is our main goal. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


MC
Mary C.
Getzville, NY
2006 Hyundai Azera
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/08/2019 Category: Service
Got the job done in a timely manner.
Good service.
JOHN P K., Service Manager from Transitowne Hyundai responded on 01/09/2019

We appreciate your nice response. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


MK
Mark K.
Williamsville, NY
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019 Category: Service
Still doing a great job
They got me in at my scheduled time. They completed the work in a very short time. Everyone is very friendly and helpful.
JOHN P K., Service Manager from Transitowne Hyundai responded on 01/08/2019

Thank you for your kind response. I will let the team know they are doing a good job. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


Verified Customer
Williamsville, NY
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019 Category: Service
Excellent service
They treat me as if I’m family and let me know exactly what needs immediate attention and what to keep an eye on.
JOHN P K., Service Manager from Transitowne Hyundai responded on 01/07/2019

We appreciate your kind response and I will share this with our team. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023