Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

1587 Reviews

ReScore Reviews™ (52)

ReScore
Overall Rating 4.5961569/5Overall Rating 4.5961569/5Overall Rating 4.5961569/5Overall Rating 4.5961569/5rating 4.5961569
Original
Overall Rating 2.46154/5Overall Rating 2.46154/5rating 2.46154rating 2.46154rating 2.46154
96% Would Recommend
100% Business Response
Latest Review about 6 hours ago

Reviews


PB
Patricia B.
Depew, NY
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2019 Category: Service
Recall
Recall items taken care of in a timely matter
JOHN P K., Service Manager from Transitowne Hyundai responded on 06/26/2019

It is our pleasure! Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


SR
Sharon R.
Buffalo, NY
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019 Category: Service
great
They did a great job in a very timely manner
JOHN P K., Service Manager from Transitowne Hyundai responded on 06/26/2019

Thank you for your kind response. Have a nice day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


MA
Matthew A.
Concord, NH
2013 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019 Category: Service
Thanks you for a Great Job
Your Service advisor was terrific. I am from out of state and was visiting the Buffalo area when I experienced a brake problem. The staff at Transitowne were very friendly and helpful. They went the extra mile to correct my problem even though they could not find the part. They were able to repair my brake problem so I could get back to New Hampshire without a problem. I want to thank everyone at Transitowne Hyundai for there efforts and the only reason that I would not have my Genesis serviced there all the time is that I live in New Hampshire
JOHN P K., Service Manager from Transitowne Hyundai responded on 06/26/2019

Customer satisfaction is our main goal. We appreciate you taking time out of your day to let us know we did a good job. I will share this with our team. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


VB
Vincent B.
Amherst, NY
2010 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Awesome customer service
They are always so nice to me and they answer all my questions.
JOHN P K., Service Manager from Transitowne Hyundai responded on 06/24/2019

We appreciate your kind response. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


DS
Daniel S.
Cheektowaga, NY
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Outstanding service
It was another great experience at Transitowne Hyundai. The staff is the best! Ryan at the service desk is always friendly and helpful. Thanks to all the staff there.
JOHN P K., Service Manager from Transitowne Hyundai responded on 06/21/2019

I will share your kind response with our team!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


NH
Nathaniel H.
Orchard Park, NY
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Efficient and Friendly
Went in for a routine oil change and everything went as it should
JOHN P K., Service Manager from Transitowne Hyundai responded on 06/21/2019

Thank you for your kind response. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


JD
Joan D.
Williamsville, NY
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
Absolute stellar care. Above expectations.
Really took me seriously and treated me like family. Went above and beyond to provide top notch service at a late hour with no notice.. They got me safely back on the road. The people at Transitowne Service are exceptional.
JOHN P K., Service Manager from Transitowne Hyundai responded on 06/18/2019

Customer service is our main goal. It is always nice to hear we are doing a good job! Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


DH
David H.
Buffalo, NY
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019 Category: Service
Good service
Fast professional and economical
JOHN P K., Service Manager from Transitowne Hyundai responded on 06/17/2019

Thank you for choosing Transitowne!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


CS
Constance S.
Clarence, NY
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Very Satisfied Customer
Arrived about 8 minutes early...doors were still locked...no problem on my end...enjoyed the sunshine and the vitamin D :)
After doors opened I confirmed my 8:00 am appointment, walked to the waiting room and about 1/2 hour later my vehicle was ready!!

Very Happy with Hyundai's 5 Star Service....if necessary....I would return!! :)
JOHN P K., Service Manager from Transitowne Hyundai responded on 06/17/2019

We appreciate your kind response and will share this with our team. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


Verified Customer
East Amherst, NY
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
service
always timely, comfortable and friendly
JOHN P K., Service Manager from Transitowne Hyundai responded on 06/14/2019

Thank you for choosing Transitowne!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


Verified Customer
Williamsville, NY
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Service Appointment
Efficient, professional, polite, personable. Clean waiting room.
JOHN P K., Service Manager from Transitowne Hyundai responded on 06/14/2019

I will share your kind response with our team. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


OP
Orson P.
Clarence Center, NY
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Transitowne Hyundai.....Excellent Dealership and Service.......
The Service People at Transitowne Hyundai recognized that I had a Problem and Solved/Rectified it............

Very Impressive with Accolades.....Recommended to anyone for a Vehicle and Service.....

Thank You for Consideration......
JOHN P K., Service Manager from Transitowne Hyundai responded on 06/13/2019

It is always nice to see you and chat while your vehicle is in for service. If all of our customers were as kind as you, our job would be much easier. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


RE
Rebecca E.
Lockport, NY
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Job well done!
The job is always done on time so I can get to work on time. Great!
JOHN P K., Service Manager from Transitowne Hyundai responded on 06/12/2019

We appreciate your kind response. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


Verified Customer
Williamsville, NY
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
Customer service is wonderful
Efficient!
JOHN P K., Service Manager from Transitowne Hyundai responded on 06/11/2019

It is our pleasure. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


TW
Thomas W.
Cheektowaga, NY
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
Happy Camper
John Klapp and his crew are excellent. The techs do a great job and no one is pushy trying to sell you things.
JOHN P K., Service Manager from Transitowne Hyundai responded on 06/10/2019

It is always a pleasure to see you! Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


KB
Kenneth B.
Buffalo, NY
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2019 Category: Service
In & out within a half hour for oil change and NYS inspection.
Better than expected.
JOHN P K., Service Manager from Transitowne Hyundai responded on 06/08/2019

It is our pleasure!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


MB
Mark B.
Clarence Center, NY
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2019 Category: Service
Location
They do the best work possible, even though the product is defective. This is the second time I had to bring the vehicle in for the same engine problem, which you can view on your app, since you sent engine emails to my wife.
JOHN P K., Service Manager from Transitowne Hyundai responded on 06/08/2019

Thank you for your kind response. I am glad you understand we just repair them, and do our best to do that. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


LD
Lee D.
Swormville, NY
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2019 Category: Service
Excellent responsive people
Easy to work with
JOHN P K., Service Manager from Transitowne Hyundai responded on 06/08/2019

I will share your kind response with our team!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


PY
Peter Y.
North Tonawanda, NY
2012 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
My service
Excellent work
Friendly staff
JOHN P K., Service Manager from Transitowne Hyundai responded on 06/08/2019

We appreciate your kind response. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023


ID
Ivonne D.
Tn Of Tona, NY
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Love my Santa Fe and this dealership
So satisfied with service since day one and when we're in the market for a new vehicle, confident we'll go back. Definitely recommend.
JOHN P K., Service Manager from Transitowne Hyundai responded on 06/07/2019

Customer satisfaction is our main goal. It is always nice to hear our customers are satisfied.

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023