Transitowne Hyundai

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716-634-3000
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Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

1208 Reviews

5 star
82%
4 star
10%
3 star
2%
2 star
1%
1 star
2%

ReScore Reviews™ (35)

ReScore
Overall Rating 4.6571414/5Overall Rating 4.6571414/5Overall Rating 4.6571414/5Overall Rating 4.6571414/5rating 4.6571414
Original
Overall Rating 2.42857/5Overall Rating 2.42857/5rating 2.42857rating 2.42857rating 2.42857
95% Would Recommend
100% Business Response
Latest Review about 23 hours ago

Reviews

DE
Diane E.
Middleport, NY
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Fast and Friendly
Fit doing two recalls into my busy schedule and did them in a timely manner while I waited. Very friendly service staff.
Recommended
JH
James H.
Buffalo, NY
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Service
Service was exceptional
Recommended
Verified Customer
Williamsville, NY
2014 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Service
Friendly, efficient, not pushy.
Recommended
JOHN P K., Service Manager from Transitowne Hyundai responded on 07/16/2018

We appreciate your kind response. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023

AA
Alawi A.
Williamsville, NY
2016 Hyundai Accent
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/11/2018 Category: Service
Too pushy when you first drive up
Not happy
JOHN P K., Service Manager from Transitowne Hyundai responded on 07/11/2018

I am so sorry to hear this. I will be contacting you to make this right. Have a good day. 

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023

LS
Lawrence S.
Delevan, NY
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Great dealer great service never pressure you
Great service. Very nice people
Recommended
JOHN P K., Service Manager from Transitowne Hyundai responded on 07/14/2018

We appreciate your kind response. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023

Verified Customer
Lancaster, NY
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2018 Category: Service
service visit
Good service and staff.....
Recommended
JOHN P K., Service Manager from Transitowne Hyundai responded on 07/09/2018

Thank you for choosing Transitowne!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023

Verified Customer
Buffalo, NY
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2018 Category: Service
Great service
Service is performed quickly and staff is knowledgeable and friendly.
Recommended
JOHN P K., Service Manager from Transitowne Hyundai responded on 07/09/2018

Our team appreciates your kind response. Have a nice day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023

JB
Joseph B.
Tonawanda, NY
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Good service at fair price
Good service at fair price
Recommended
JOHN P K., Service Manager from Transitowne Hyundai responded on 07/06/2018

We appreciate your kind response. Have a nice day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023

GM
Gary M.
Clarence, NY
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
transitowne hyundai
great people, everyone is customer driven, and very friendly
Recommended
JOHN P K., Service Manager from Transitowne Hyundai responded on 07/06/2018

Customer satisfaction is our main goal. Thank you for your kind response. Have a nice day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023

VA
Victoria A.
Williamsville, NY
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
fast and friendly
great service
Recommended
JOHN P K., Service Manager from Transitowne Hyundai responded on 07/05/2018

We appreciate your kind response. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023

DS
Daniel S.
Buffalo, NY
2013 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Friendly staff
The folks in the service area have always been very friendly. I never feel pressured into service I do not want. Ryan at the service desk is the best!
Recommended
JOHN P K., Service Manager from Transitowne Hyundai responded on 07/05/2018

I will share your kind response with our team. I agree Ryan is irreplaceable.

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023

MV
Michael V.
Lockport, NY
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
No complaints
everything went well service was good the waiting room was clean
Recommended
JOHN P K., Service Manager from Transitowne Hyundai responded on 07/05/2018

We appreciate your kind response. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023

LJ
Lingwen J.
Amherst, NY
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Quick service, nice staff
I bring my car for first oil change, did not wait long. The staff explain everything to me even my car is pretty new, including recall. Very recommend to have service there.
Recommended
JOHN P K., Service Manager from Transitowne Hyundai responded on 07/03/2018

Thank you

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023

CJ
Cathleen J.
East Amherst, NY
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Service: Always a positive experience
Another pleasant, positive experience with service department. Thank you!
Recommended
JOHN P K., Service Manager from Transitowne Hyundai responded on 07/03/2018

Our team appreciates your kind response. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023

MM
Mindy M.
Buffalo, NY
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Service staff efficient and fast
I came in for general oil change/inspection and service review — the sign in staff and assistance were helpful and the service was quick and explained very well.
Recommended
JOHN P K., Service Manager from Transitowne Hyundai responded on 07/03/2018

Thank you for choosing Transitowne for your service needs. Have a nice day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023

MB
Mark B.
Clarence Center, NY
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018 Category: Service
Good job
Very friendly staff
Recommended
JOHN P K., Service Manager from Transitowne Hyundai responded on 07/03/2018

We appreciate your kind response. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023

NS
Noel S.
Alden, NY
2010 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018 Category: Service
Made appt. right away, was done faster than expected!
I could not believe that I got in the same day and had my car fixed (front end suspension issue) within a couple of hours. Great job!
Recommended
JOHN P K., Service Manager from Transitowne Hyundai responded on 07/02/2018

Customer satisfaction is our main goal. We appreciate your kind response. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023

KP
Katherine P.
Buffalo, NY
2013 Hyundai Genesis Co
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2018 Category: Service
Amazing
Amazing and friendly staff. Always willing to help. Very knowledgeable. Service and parts department are very pleasant. I wouldn't bring my cars anywhere else.
Recommended
JOHN P K., Service Manager from Transitowne Hyundai responded on 07/02/2018

We appreciate your kind response. It is always a pleasure to see you. Have a great day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023

JO
Julia O.
Buffalo, NY
2009 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Service
Brake line rotted and they serviced right away
Brake pedal going to floor. I pulled in to dealer without an appointment. They looked at it right away and fixed. Service clerk was wonderful.
Recommended
JOHN P K., Service Manager from Transitowne Hyundai responded on 06/28/2018

We appreciate your kind response. Have a nice day!

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023

RS
Robin S.
Gasport, NY
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Service
Courteous and helpful
Always a good experience at transitowne Hyundai . I always feel confident that they have my best interest in mind and I appreciate that. Never pushy, always professional.
Recommended
JOHN P K., Service Manager from Transitowne Hyundai responded on 06/28/2018

Customer satisfaction is our main goal. We appreciate your kind response. It is always great to hear positive feedback from our customers. 

John Klapp
Service Manager
Transitowne Hyundai
716-634-3000 ext 3023