Dear Ms. B,
We have just been advised of the less than desirable, three star score that you gave us on SureCritic and wanted to respond to you immediately. According to your notation, you believe that you were charged for something that you did not request and I would like to address that for your immediately.
In the eighteen years that we've been in business, we've always prided ourselves on providing ONLY the parts and services which are required on our customers' vehicles. By doing so, we obtain their trust and come back to us for all their service needs.
I just looked over your last repair order and it was for a four wheel alignment and a tire rotation. We also addressed a check engine light issue for which we did not charge you.
If you would please let me know what you were charged for in error, I will address that immediately. As I mentioned, it is important to us that our customers feel confident in our integrity.
Thank you, in advance, for your response.
Tribble's Automotive, Inc.