We apologize for any inconvenience with any customer experience.
Hillary had brought in the vehicle for an alignment, the alignment was done to exact specifications, Our printer wasn't working that day and we apologized for the inconveneince and within minutes we had the printer issued resolved and gave Hillary a printout of the alignment.
The following day, Hillarys husband came back the next day and asked us to come closer to specifications. He clearly stated, he had worked for a tire store that is not only discrediable, but no longer in business and wanted the alignment again fixed and closer to specifications.
Not only did the owner of Tribbles Automotive go out of his way to ensure customer satisfaction,, as did the rest of the staff for a $59.99 alignment, wanting to make sure the customer was satisfied.
The husband had left and the following day Tribbles Automotive received a negative response to the service.
Tribbles Automotive has been in business for over 20 years and serviced more than 4000 customers. Its our promise to make sure we explain both sides of every situation.
We as Tribble Automotive want to clarify this issue, Customer had her Jeep towed in at a busy time and we got to it A.S.A.P. The key was completely broken in the ignition switch, so we had to order a OE lock and cylinder and then we had to get a lock housing from the dealership due to broken key. After the part arrived and was installed. We had to call a lock smith due to installing a new lock housing, Although until taking it apart we did not know it was needed. After we replaced electronic housing the lock smith had to program new keys to the system. That the customer approved the repairs and seemed understanding until the final day. Customer was aware that the vehicle was not completed and took it on her own to pay before completion. When the Certified Locksmith came out and programmed the key to the vehicle, we were charged 165 dollars. At that point we only charged her what we were charged to hopefully satisfy the customer. So we do apologize for any issues you think we did wrong, We at Tribble Automotive have a very high customer service ratings and would be happy to address any issue we could. Thank you
Customer had called and left a message what had happened, we returned his call and left a message to bring the car in and we will take care of it. This is long time customer at tribbles automotive and im not sure why he would not recommend us, we are human and every once in a while people make a mistake and we will be the first to admit it and resolve the issue. What I did not see in the customer review was that he called us and had a emergency and we changed our scheldue to get his car in and repair it as quick as possible as a favor to the customer, still no excuses for our mistake if we have made one but as I have stated we will take care of the issue. I just think some people or to quick to say something negative online. This particular customer knows he can call us anytime at Tribble Automotive to take care of any issues, he may be having. He has came in several times for tail light issues during our busiest times. We still seem to get him in/out the door fast as POSSIBLE without a charge. So our team at Tribble Automotive highly thinks a 2 star rating is quite unfair. Thank you.