Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

140 Reviews

97% Would Recommend
Latest Review 10 months ago

Reviews


NB
Neil B.
Vancouver, WA
Ford Expedition
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/14/2014 Category: Service
Neil said the business was good.
This review was collected via phone interview by Customer Research Inc.

VH
Victoria H.
Vancouver, WA
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2014 Category: Service
Victoria said this business went above and beyond to meet her service needs. They were very nice and very thoughtful.
This review was collected via phone interview by Customer Research Inc.

CF
Chris F.
Vancouver, WA
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2014 Category: Service
Chris said this business has worked on all three of his vehicles and they have never treated him poorly. They put a part on his vehicle for him, and the part went out, at no fault of theirs. They redid the work without any questions asked, and at the drop of a dime. They have over exceeded their value by reaching out to him at any point and always offering him a fair price. He has already recommended this business many times. He wants to thank them very much for being there for him.
This review was collected via phone interview by Customer Research Inc.
Mike C. from TrueTech Automotive LLC responded on 06/16/2014

Thank You, Chris!!  You are a great customer, and we appreciate your business!!

Mike Clark
Owner
360-571-2302

VW
Verna W.
Vancouver, WA
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2014 Category: Service
Verna said this business was very helpful. She said they explained every step of the process to her, which she appreciated. She had a wonderful experience at this business.
This review was collected via phone interview by Customer Research Inc.
Mike C. from TrueTech Automotive LLC responded on 06/16/2014

We appreciate your kind comments, Verna, and are glad your experience was wonderful.  We'll strive to always live up to those expectations.

Mike Clark
Owner
360-571-2302

TM
Tony M.
Vancouver, WA
Chevrolet S10 Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2014 Category: Service
Tony said this business did a good job on his vehicle.
This review was collected via phone interview by Customer Research Inc.
Mike C. from TrueTech Automotive LLC responded on 06/16/2014

Your business is appreciated, Tony.

Mike Clark
Owner
360-571-2302

PW
Pattrick W.
Vancouver, WA
Kia Sedona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2014 Category: Service
Pattrick said this business is good to him. He appreciates the good service.
This review was collected via phone interview by Customer Research Inc.
Mike C. from TrueTech Automotive LLC responded on 06/16/2014

And we appreciate the opportunity to serve, Patrick!

Mike Clark
Owner
360-571-2302

CL
Chris L.
Vancouver, WA
Toyota Tundra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/07/2014 Category: Service
Chris said this business severely misdiagnosed his vehicle. He said they quoted him at almost $7000 to replace his engine and it turned out that an oil pressure gauge had been stuck. He was concerned about this error and how it would have cost him so much. They were not able to resolve his issue and for these reasons he would not recommend them. He does not plan on returning.
This review was collected via phone interview by Customer Research Inc.
Mike C. from TrueTech Automotive LLC responded on 06/16/2014

We ran tests with two different mechanical oil pressure gauges, totally removing your gauge, each mechanical gauge still indicated the oil pressure was too low.  We changed the oil weight, per our conversation, and that did not correct the problem.  You asked us what we thought, we contacted Toyota, and spoke to a tech, they told us to do what we had already done.  They then stated, based on the tests done, and results, that the main bearings could be bad.  We then contacted you and you told us to give you prices on what a new and used motor would be.  We gave you that information, and you stated you were going to get a second opinion.  IT IS CONFUSING TO US THAT THE ISSUE WAS YOUR OIL PRESSURE GAUGE BEING STUCK, AS WE RAN TESTS WITH TWO DIFFERENT GAUGES, THAT WERE WORKING FINE, AND THE OIL PRESSURE PROBLEM STILL EXISTED.  It is unfortunate that you never contacted us. Had you contacted us, we would have made good on this and refunded you the money you paid us, for the work we did.  Our desire is to be honest, reliable, and trustworthy. 

Mike Clark
Owner
360-571-2302

SH
Shadi H.
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/18/2014
Unreliable.
These people are the worst. They won't accept their responsibility for damages done. They costed me a new motor for my car. Not recommendable.

JU
JERRY U.
Vancouver, WA
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2014
Brake Job
Job was completed on schedule and was correctly done. Will return for additional services as needed. Good honest people.
Mike C. from TrueTech Automotive LLC responded on 05/20/2014

Thanks, Jerry!  We appreciate your feedback!!


JJ
Justin J.
Vancouver, WA
Ford Ranger
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/14/2014 Category: Service
Justin said this business had good service but the prices were a little steep.
This review was collected via phone interview by Customer Research Inc.

MM
Mike M.
Stevenson, WA
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2014 Category: Service
Mike said this business always takes care of the problem. They are reliable and honest.
This review was collected via phone interview by Customer Research Inc.
Mike C. from TrueTech Automotive LLC responded on 06/16/2014

Thank you, Mike- we hope to always live up to those words!

Mike & Heather Clark
Owner
360-571-2302

NM
Nolan M.
Monroe, WA
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2014 Category: Service
Nolan said he trusts this business. The owner gave him an unbiased opinion about his vehicle. He brought the vehicle in for a pre-purchase check up. They spent time on the phone discussing their analysis about the vehicle. They offer great prices and they did a good job.
This review was collected via phone interview by Customer Research Inc.
Mike C. from TrueTech Automotive LLC responded on 06/16/2014

Thanks, Nolan, we appreciate your business.

Mike & Heather Clark
Owner
360-571-2302

KI
Karen I.
Portland, OR
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2014 Category: Service
Karen said this business does awesome quality work. They follow-up with their customers and are down to earth people. She thanks them for their help.
This review was collected via phone interview by Customer Research Inc.

GC
Gene C.
Kia Spectra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2014 Category: Service
Gene said the business does a good job.
This review was collected via phone interview by Customer Research Inc.

SL
Stephanie L.
Vancouver, WA
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2014 Category: Service
Stephanie said the service she received went well. They got her in and out, and it all went smoothly.
This review was collected via phone interview by Customer Research Inc.

JH
Jennifer H.
Battle Ground, WA
Mazda MPV
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2014 Category: Service
Jennifer said this business was kind and very helpful.
This review was collected via phone interview by Customer Research Inc.

GH
Gery H.
Battle Ground, WA
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2014 Category: Service
Gery said this business has great customer service.
This review was collected via phone interview by Customer Research Inc.

KR
Kate R.
Vancouver, WA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2014 Category: Service
Kate said the service was excellent.
This review was collected via phone interview by Customer Research Inc.

LF
LES F.
Kia Sedona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2014
Leslie Fitzpatrick
Everyone is very friendly and they do excellent work. and they do it quickly. and they don't charge you an arm and a leg.

TN
TERRENCE N.
Ridgefield, WA
Mazda MPV
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2014
Prompt & Thorough
My oil change was completed in 30 minutes with a new oil pan plug to replace a leaky one.

Displaying Review 121 - 140 of 140 in total