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Trupp's Garage

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,150 Reviews)
95
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
1.0
ReScore Average
95
Net Promoter Score ®

Business Details

About

Trupp's Garage Inc is a third-generation, family-owned shop serving Reading and surrounding communities. The shop is owned by Tom Trupp and has a longstanding history that spans over half a century. The story starts in 1928, when Tom's grandfather established the business and operated it through 1933. The shop closed for a time but his Trupp's Garage Inc is a third-generation, family-owned shop serving Reading and surrounding communities. The shop is owned by Tom Trupp and has a longstanding history that spans over half a century. The story starts in 1928, when Tom's grandfather established the business and operated it through 1933. The shop closed for a time but his grandfather and father reopened it in 1956 after Tom's dad has returned from the Navy.

In 65+ years, we've become the trusted name in auto repair and maintenance services for families across our area. We're dedicated to performing repairs right the first time, offering the best workmanship and customer service experience possible. We do almost all types of repairs on different kinds of vehicles.

We're also a certified PA state inspection station and NAPA AutoCare Center. We back qualifying work through a nationwide warranty and are able to offer exclusive deals to help you save more on already great prices.

Thanks for your interest in learning more about us. Our friendly staff is available to answer any questions. Our goal is to keep you moving through the years with a reliable vehicle.
...more

Categories
Auto Repair, Car Maintenance, Oil Change
Contact
(610) 376-4255

Business Hours

Mon
8:00 AM - 4:00 PM
Tue
8:00 AM - 4:00 PM
Wed
8:00 AM - 4:00 PM
Thu
8:00 AM - 4:00 PM
Fri
8:00 AM - 4:00 PM
Sat
closed
Sun
closed
* Eastern Time (US & Canada)
1550 N 6th St Reading, PA 19601-1228
Trupp's Garage 's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,150 Reviews)

JP
Jesse P.
Oley, PA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/01/2016
verified customer Verified Customer
Category: Service
Jesse said he purchased a transmission in April of 2015. He said there is a 2 year warranty for 25,000 miles, but the transmission failed. They refused to honor the warranty and accused him of abusing the transmission. He settle for their offer to replace it for $565. He will be going to the Better Business Bureau.
Not Recommended
Tom T. from Trupp's Garage responded on 03/03/2016 05:43 AM

Jesse is correct on somethings on this matter like the vehicle did have the transmission rebuilt by us. When the vehicle came back to us the transmission had no 3-4 gears and he told us that the 4 wheel drive was not working. This was right after the big snow storm we had. When we removed the transmission to inspect we found 3-4 set of clutches burnt so bad there was no material and the steels where so hot that they where flexed. The other parts of the tranmission where fine. When I talked to Jesse and I told him what we found he said that he was just driving when this happened. I then told him if this transmission would have been a Jasper or factory rebuilt transmission the warranty would have been void because of the overheating of the transmission. I told him that I would work with him and only charge him for the parts that we would need to repair his transmission. After talking to Jesse and a few days later Jesse told us to repair his vehicle. I am sure if he would have had his transmission done somewhere else he would not have gotten what I did for him. I am sorry Jesse feels this way and I thought this matter was solved between us.

Tom Trupp   

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