I was able to speak to the manager and he was able to fix the mistakes that were made. Unfortunately sometimes one employee can made an entire business look bad. Big thanks to the manager for fixing what happened. I will return in the future as they are usually knowledgable.
I'm extremely UNsatisfied with my Tunex experience. they are very nice people. I will give them that. I got my coils replaced back in May and over the summer one broke, so I went back in and the nicely replaced it. Now, October, my cars starts acting up again. I take it into them and they check they coils "looks great" so they do some valve adjust and I pay nearly $300 and drive off to a car that doesn't make it a 1/4 mile before it starts dying again. It dies all the way home. So the next morning i'm forced to rent a car and leave my car at some stranger mechanic (viking automotive) and they do their check and guess what! A coil was bad! Fixed that and now my car is running perfectly, NO thanks to the $300 valve adjust from tunex. I do have to say that Tunex did send one of their mechanics to where my car was to deliver the coil, which was convenient, but doesn't make up for the repair that had nothing to do with the problem. This is just my story. I had told my family members who were complaining about their service that they'd been awesome to me, so I kept taking my car there. I won't anymore. I will also recommend people take their car elsewhere. With that said, I think this article sums up whether Tunex was sucessful http://bit.ly/S7K63V