Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72
4.7

( 628 Reviews )

ReScore Reviews™ (3)

ReScore
Overall Rating 3.6666667/5Overall Rating 3.6666667/5Overall Rating 3.6666667/5rating 3.6666667rating 3.6666667
Original
Overall Rating 1.6666667/5rating 1.6666667rating 1.6666667rating 1.6666667rating 1.6666667
97% Would Recommend
Latest Review almost 2 years ago

Reviews


RB
Reynalda B.
Utah
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/03/2016 Category: Service
Reynalda said the business fixed the leak and she's very happy with the service they provided.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/03/2016 Category: Service
Reynalda said she brought her vehicle to this business to get fixed and they did not fix it, but they are fast and nice.
This review was collected via phone interview by Customer Research Inc.
Michael J F. from Tunex Draper responded on 05/12/2016

Reynalda brought her car back in for us to recheck.We found a power steering hose clamp that had loosened up. We replaced the hose clamp and the recleaned engine.  We apologize for any inconvenience.


LO
Lauara O.
Utah
Hummer H2
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/24/2014 Category: Service
Spoke with John. He said there was no resolution. He chose not to elaborate on the issue. They gave him honest response and did a nice job.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/24/2014 Category: Service
Spoke with John. He said Lauara was disappointed because they could not resolve the issue and they referred her to another business.
This review was collected via phone interview by Customer Research Inc.
Michael J F. from Tunex Draper responded on 02/01/2014

Contacted customer they were referred to us from another shop. When taking the survey the customer thought that they were surveying the other shop. Customer stated he would be happy to fix the misunderstanding and redo the survey.


CR
COURTNEY R.
Sandy, UT
Honda Civic
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/26/2012
Fixed their wrong
I was able to speak to the manager and he was able to fix the mistakes that were made. Unfortunately sometimes one employee can made an entire business look bad. Big thanks to the manager for fixing what happened. I will return in the future as they are usually knowledgable.

Overall Rating 1/5rating 1rating 1rating 1rating 1
10/26/2012
Unnecessary repairs
I'm extremely UNsatisfied with my Tunex experience. they are very nice people. I will give them that. I got my coils replaced back in May and over the summer one broke, so I went back in and the nicely replaced it. Now, October, my cars starts acting up again. I take it into them and they check they coils "looks great" so they do some valve adjust and I pay nearly $300 and drive off to a car that doesn't make it a 1/4 mile before it starts dying again. It dies all the way home. So the next morning i'm forced to rent a car and leave my car at some stranger mechanic (viking automotive) and they do their check and guess what! A coil was bad! Fixed that and now my car is running perfectly, NO thanks to the $300 valve adjust from tunex. I do have to say that Tunex did send one of their mechanics to where my car was to deliver the coil, which was convenient, but doesn't make up for the repair that had nothing to do with the problem. This is just my story. I had told my family members who were complaining about their service that they'd been awesome to me, so I kept taking my car there. I won't anymore. I will also recommend people take their car elsewhere. With that said, I think this article sums up whether Tunex was sucessful http://bit.ly/S7K63V
Michael J F. from Tunex Draper responded on 11/07/2012
Called and spoke with Cortney and we have resolved the issues she had the time of service.

BV
Bruno V.
Draper, UT
Land Rover Range Rover
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2017 Category: Service
Bruno said the business was great.
This review was collected via phone interview by Customer Research Inc.

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Nicola S.
Draper, UT
Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2017 Category: Service
Nicola said she was very happy with the service. She came in unexpectedly, and the staff told her to come back in the morning. When she dropped her vehicle off they gave her the price of the service before working on the vehicle. They did what they said they were going to do and they called her when it was done.
This review was collected via phone interview by Customer Research Inc.

MG
Magan G.
Sandy, UT
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2017 Category: Service
Magan said she did not have to wait and the service was done fast.
This review was collected via phone interview by Customer Research Inc.

JW
Joelen W.
Riverton, UT
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2017 Category: Service
Joelen said the staff was very efficient and it was a good price for all of the things they did to her vehicle. She has used this specific business for years and it has always been very dependable.
This review was collected via phone interview by Customer Research Inc.

BB
Ben B.
Lehi, UT
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2017 Category: Service
Ben said the employees were quick and honest.
This review was collected via phone interview by Customer Research Inc.

RW
Ryan W.
Riverton, UT
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2017 Category: Service
Ryan said this business provided great service.
This review was collected via phone interview by Customer Research Inc.

ER
erik r.
Salt Lake City, UT
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2017
Quick and easy
These guys are super easy to work with. Quick to get in and out of. They got me in and out in the quoted timeframe and price.

LL
Lana L.
Riverton, UT
Chevrolet Aveo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2017 Category: Service
Lana said she only uses this business for her vehicle needs. Mike the owner is really friendly. She trusts the staff and their services.
This review was collected via phone interview by Customer Research Inc.

EH
Elaine H.
Sandy, UT
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2017 Category: Service
Elaine said the experience was quick and easy.
This review was collected via phone interview by Customer Research Inc.

CW
Carloyn W.
Salt Lake City, UT
Subaru Impreza Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2017 Category: Service
Carolyn said she came in late for her appointment, but the employees still accommodated her and they didn't make her feel like a burden.
This review was collected via phone interview by Customer Research Inc.

TL
Ted L.
Lindon, UT
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2017 Category: Service
Ted said he appreciated this business and was thankful for them.
This review was collected via phone interview by Customer Research Inc.

KP
Keneth P.
West Jordan, UT
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2017 Category: Service
Keneth said the staff was nice and the service was complete.
This review was collected via phone interview by Customer Research Inc.

AE
Andi E.
Draper, UT
Ford Expedition EL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2017 Category: Service
Andi said this business was nice and really fast.
This review was collected via phone interview by Customer Research Inc.

RM
Ryan M.
Provo, UT
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2017 Category: Service
Ryan said they did a good job. They were helpful.
This review was collected via phone interview by Customer Research Inc.

JA
Jorge A.
Draper, UT
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2017 Category: Service
Jorge said this business did the best they could. They have always treated him right. They try to get him in as soon as possible. Mike and the staff do a wonderful job.
This review was collected via phone interview by Customer Research Inc.

TB
Tyler B.
Riverton, UT
Chevrolet Cobalt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2017 Category: Service
Tyler said this business did good and quick work. Their prices were not too bad.
This review was collected via phone interview by Customer Research Inc.

BL
Bob L.
Riverton, UT
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2017 Category: Service
Bob said the service provided by this business was done very well from beginning to end and he is pleased.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 628 in total