Turco's Automotive

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Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

255 Reviews

5 star
96%
4 star
2%
3 star
<1%
2 star
<1%
1 star
<1%

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
100% Would Recommend
Latest Review about 19 hours ago

Reviews

WM
Warren M.
Gig Harbor, WA
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2019
Excellent Service
Joe is great at explaining what the problem is and what they need to do to find the answer. His work is always as promised and he does not try to OVER sale things that are not needed. Honestly and integrity are outstanding.
Recommended
Joe T. from Turco's Automotive responded on 02/24/2019

Hi Warren. Thanks for taking the time to give us such a great feedback. It means a lot to us. See you next time.
Joe and the gang.

PT
Pam T.
Gig Harbor, WA
Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2019
Job well done!!
I appreciate how they take care of their clients. I trust to do the best job and stand behind their work.
Recommended
LC
Linda C.
Gig Harbor, WA
Dodge Charger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2019
Great customer service
I have found the last car service shop I'll ever go to. The owner was great. He explained things to me. He helped to make reasonable choices. I absolutely highly recommend them to anyone.
Recommended
KH
Kim H.
Bradenton, FL
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019
Amazing customer service!
Outstanding face to face discussion and explanations until I completely understood my cars issues. Never have I had better customer service and complete and honest explanations and such a great experience getting my car repaired. Will definitely go back!
Recommended
Joe T. from Turco's Automotive responded on 02/20/2019

Wow, what a great review! Thank you so much Kim. We look forward to seeing you again. Welcome to Gig Harbor!

We hope you enjoy it as much as we do!

Joe and the Crew.

WL
Wayne L.
Gig Harbor, WA
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019
New customer
Have known Joe for a while and trust him
Recommended
Joe T. from Turco's Automotive responded on 02/14/2019

Thank you for the 5 star review Wayne, your opinion means a lot to us. 

Happy Valentines day!

Joe and the Crew.

AD
Amanda D.
Port Orchard, WA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019
customer service thoroughness, and better than the dealership
My check engine light has been consistently on for seven years. I have been to multiple ford dealerships. Most tell me its a computer malfunction- it is throwing codes but nothing is wrong. You can replace the computer for 2,000 dollars or just deal with it. Ugh, the frustration~ then I went to Turco's automobiles. I am not an effusive person when it comes to mechanics. Normally they assume I know nothing (which I probably don't to be honest) but most take me for all i am worth. This was so not the case with Turcos. Joe spent 30 minutes talking to me about the issues with my car, and how they can be avoided. Then he promised me that if the check engine light came on he wanted to see it and understand the craziness. Needless to say, for the first time for seven years, the check engine light has not come on. I am shocked. Dismayed even that i believed the dealership. Even if it comes on in the next day (or two, or seven) I will know that Joe Turco has done better(and his prices oh so much cheaper) than any dealership. Oh yes, we will be coming back.
Recommended
Joe T. from Turco's Automotive responded on 02/13/2019

Hi Amanda. Wow thank you so much for all the kind words. 
Its great to know you had such a positive experience.
Again thanks.
Joe and the gang. 

KT
Kim T.
Gig Harbor, WA
Lexus GX 460
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019
Awesome experience
My experience with Turco's Automotive was first class from start to finish. I went in for an oil change and 100,000 mile check up. I felt like they documented the necessary work with backup to show their recommendations and went above and beyond by finding a significant factory recall.

Joe, Mitch and their team come with the highest recommendation.
Recommended
Joe T. from Turco's Automotive responded on 02/06/2019

Thanks for the 5 star review Kim! We're happy to hear that you enjoyed your experience at Turco's Automotive.

Hope you have fun on your vacation!

Joe and the Crew.

DS
Dave S.
Gig Harbor, WA
Volvo XC90
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019
Fast & Fair
Coming from 38 years in the auto industry where I interacted with service departments (including my own) and individual technicians daily - I'd put Joe Turco in the top 3 I've ever had the pleasure of knowing. Capable. Honest. No BS. Highly recommended!
Recommended
Joe T. from Turco's Automotive responded on 02/13/2019

Hi Dave. Thanks for the great review. 
Talk soon and thanks again.
Joe and the gang.

Verified Customer
Gig Harbor, WA
Nissan JUKE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2019
Very happy with service
Turco’s took good care of us and gave us an honest quote, then kept us in the loop and helped us get our car back in the road. Great service and nice people. Very lucky another mechanic referred us. Now we will keep going back.
Recommended
Joe T. from Turco's Automotive responded on 02/05/2019

Thanks for the 5 star review! It means a lot for us to earn your trust.

Have a wonderful Valentines Day!

Joe and the Crew.

TB
Tana B.
Gig Harbor, WA
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2019
Always great service at a reasonable price
A-1 top quality auto service
Recommended
Joe T. from Turco's Automotive responded on 02/05/2019

Thanks for the 5 star review Tanna. Hope to see you again, Have a wonderful Valentines day!

Joe and the Crew.

PL
Pat L.
Gig Harbor, WA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2019
Great Service
Prompt courteous service. Terrific at explaining what needs to be done. Fantastic staff.Highly recommend TURCO.
Recommended
Joe T. from Turco's Automotive responded on 01/31/2019

Thanks so much for the 5 star review, and for trusting us to work on your car.

Joe and the Crew.

MP
Matt P.
Gig Harbor, WA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/28/2019
Duh
Always the best. So refreshing to trust someone with your car. It’s rare to not wonder if someone is yanking your chain when they tell you that you have an $800 issue. I’ve had $800 issues that harbor repair has found, and never once wondered if it was legit. I’ve had multiple $0 issues as well, that I thought were $800 issues.
Recommended
Joe T. from Turco's Automotive responded on 01/30/2019

Thanks Matt for the 5 star review! We are happy to hear you are satisfied with our service, your opinion means a lot to us.

Have a wonderful January!

Joe and the crew.

GO
Gail O.
Gig Harbor, WA
Mazda B2300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019
Great care for older vehicles
My 1995 Mazda pickup (a dying breed) is well used but also well maintained thanks to Joe and his staff. I appreciate that Turco's Automotive cares for my work truck as much as they do for more modern and expensive transportation. A very personable shop!
Recommended
Joe T. from Turco's Automotive responded on 01/21/2019

Thanks for the 5 star review Gail! We are excited to hear that you are happy with our service. 

Have a wonderful January!

Joe and the crew

MB
Michelle B.
Gig Harbor, WA
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019
Awesome service and very friendly
Wonderful service, treatment and great prices. Above and beyond my expectations! Way to go!!
Recommended
Joe T. from Turco's Automotive responded on 01/21/2019

Thank you for the 5 star Review Michelle! we are excited to hear you were happy with our service. It was a pleasure meeting you and working on your vehicle.

Hope to see you again in the future!

Joe and the crew.

JG
Jeff and Joelle G.
Gig Harbor, WA
Honda Civic Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019
Great service
Good, honest auto service and repair. Thanks
Recommended
Joe T. from Turco's Automotive responded on 01/21/2019

Thank you for the 5 star review Jeff and Joelle! your opinion means a lot to us and we are so glad to hear that you would recommend us. 
Have a wonderful January!

Joe and the Crew.

JB
James B.
Gig Harbor, WA
Lincoln Aviator
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
James said the staff is trustworthy with fair pricing.
Recommended
This review was collected via phone interview by Customer Research Inc.
KB
Karen B.
Fircrest, WA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019
Great work for a reasonable price
Joe & his crew are great! Work is done quickly, well & at a price more affordable than what the dealers charge.
Recommended
Joe T. from Turco's Automotive responded on 01/16/2019

Thank you for the 5 star review Karen! We are happy to hear you are satisfied with our service. 

Have a wonderful January!

Joe and the crew

DF
Dianne F.
Gig Harbor, WA
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Dianne said the staff did a great job.
Recommended
This review was collected via phone interview by Customer Research Inc.
DD
Douglas D.
Gig Harbor, WA
BMW 740iL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019
Honest and Knowledgeable
Joe and the boys know their stuff and practice their craft with knowledge, integrity, and honesty. For my money Turco Automotive is Boss.
Doug DeJoe, Gig Harbor
Recommended
SW
Sonya W.
Gig Harbor, WA
Subaru Legacy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Sonya said they got her in last minute and did it the same day.
Recommended
This review was collected via phone interview by Customer Research Inc.
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