Overview

Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5rating 4.97

309 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
100% Would Recommend
Latest Review 1 day ago

Reviews


MW
Mat W.
Washington
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/21/2016 Category: Service
Mat said he worked it out with the business. They don't have a lift for his vehicle but he would recommend them.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/21/2016 Category: Service
Mat said he thinks the service wasn't great.
This review was collected via phone interview by Customer Research Inc.
Joe T. from Turco's Automotive responded on 10/27/2016

Thanks Matt for your imput regarding our last phone conversation. It was good talking with you. Hope to see you soon.
Joe


MS
Mike S.
Gig Harbor, WA
Chrysler Town & Country
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/08/2018
Chrystler Maintenance
Joe (owner) was professional and honest. Though my engine cylinder issue couldn’t be resolved, he was honest and didn’t over-charge. In fact, he was gracious in calculating the cost. I will go back to him.
Joe T. from Turco's Automotive responded on 09/10/2018

Thank you Mike for leaving Turco's Automotive a wonderful review! We are thankful for your business and are happy to know that you will bring your vehicles to us in the future. Although it is unfortunate that we were not able to fix the issue the vehicle is having, we were more than happy to diagnose the problem and let you know what was going on.
Thanks again, Turco's Automotive.


FB
Fred B.
Gig Harbor, WA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/31/2018 Category: Service
Fred said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

BY
Brian Y.
Gig Harbor, WA
Subaru Forester (Natl)
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/21/2017 Category: Service
Brian said the employees were prompt, friendly, courteous and professional. He was disappointed with the prices for the parts.
This review was collected via phone interview by Customer Research Inc.

CB
Chris B.
Washington
Toyota Camry Solara
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/19/2017 Category: Service
Chris said he was concerned with the price.
This review was collected via phone interview by Customer Research Inc.
Joe T. from Turco's Automotive responded on 11/13/2017

Hi Chris. 
Thanks for taking the time to leave a review. 
Hope you have a great Thanksgiving.
Talk soon.
Joe.


MO
Mike O.
Gig Harbor, WA
Honda Pilot
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/17/2017 Category: Service
Mike said the quality of the service was good, but they seemed to be expensive to him.
This review was collected via phone interview by Customer Research Inc.

RC
Rick and Sherri C.
Gig Harbor, WA
Honda Civic
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/29/2017
30K Maintenance on a Honda Civic
Excellent customer service, I really like their use of the internet. My car was ready when promised. The only reason they did not get a 5 Star was due to the fact my windshield wiper fluid was empty. Maybe that is not part of the package, if not it should be.
Joe T. from Turco's Automotive responded on 06/06/2017

Thanks you guys, for taking the time to write a review.
Hope you have a great summer. Sorry about the washer fluid.
Joe.


JS
Jim S.
Gig Harbor, WA
Mercedes-Benz CL600
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/10/2016
4
Our service was great

MK
Mike K.
Gig Harbor, WA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019
These folks are the best.
I had to find a new mechanic shop when I moved here and when I asked astound these folks came highly recommended. I have taken my truck to them three times and every time they have gone over and above the call to make sure everything was done well and to my expectations. Great people here.
Joe T. from Turco's Automotive responded on 10/15/2019

Hi Mike. Thanks for taking the time to leave a review. And 5 stars.
See you next and thanks again. Joe.


MN
Marc N.
Gig Harbor, WA
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019
Great service, awesome communication
We are new to Gig Harbor and are glad we found Turco's - they provide honest service and great communication during the day so we know what our repair status is. I strongly recommend!
Joe T. from Turco's Automotive responded on 10/15/2019

Hi Marc. Thanks for the great review and welcome to the Harbor.
See you next time. Joe.


KW
Kevin W.
Gig Harbor, WA
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2019 Category: Service
Kevin said the business offered awesome customer service. They called him before doing any work on his vehicle and talked to him about it. He said it was a real nice experience.
This review was collected via phone interview by Customer Research Inc.

JH
Jim H.
Gig Harbor, WA
Nissan Frontier 4WD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2019
Fast!
Was leaving on vacation and had to get my tabs renewed with an emissions test required but the car had the "check engine" light on. Got the car in at 8:30, they fixed the problem in an hour and got my tabs the same day! Thanks for the great service, Joe!
Joe T. from Turco's Automotive responded on 10/01/2019

Hi Jim. Thanks for the kind words. Hope you guys had a great vacation. See you next time and thanks again.
Joe.


JH
Jim H.
Gig Harbor, WA
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2019
Honest and reliable
As usual, great service!

JL
John L.
Gig Harbor, WA
Honda Civic Si
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019
Great customer service and automotive repair and service work.
Very personable and honest owner. I always know that I will be well cared for at Turco’s.
Joe T. from Turco's Automotive responded on 10/01/2019

Hi Jim. Thanks again for letting us work on your cars. 
Thanks for the 5 stars.
Joe. 


SN
Steven N.
Gig Harbor, WA
Honda Civic Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019
Great Service
Professional, friendly, and quick turn around time, thanks Joe
Joe T. from Turco's Automotive responded on 10/01/2019

Hi Steven. Thanks for leaving us a 5 star review. See you next time. Joe. 


KL
Keith and Mary L.
Gig Harbor, WA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019
2012 CRV Dead battery in and out in minutes.
Car wouldn't start after stopping for a cup of coffee. A neighbor gave me a jump and I headed straight to Turco's. Had a new battery installed and was out within minutes. Joe has been our go to guy for over 2 decades. Always treated like we are family.
Joe T. from Turco's Automotive responded on 10/01/2019

Hi Keith and Mary. You guys have been great customers for so long. Thank you so much for your friendship and support. Keep up the good fight and we will see you next time. 


KL
Keith and Mary L.
Gig Harbor, WA
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019
2008 Pilot brakes in and out same day.
Stopped by to see about a noise the car was making. Joe had it diagnosed and completed within a few hrs. Always treated like I am their only customer. Love their service and professionalism.

TW
Tony W.
Gig Harbor, WA
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2019 Category: Service
Tony said the service was done quickly and affordably.
This review was collected via phone interview by Customer Research Inc.

MM
Michelle M.
Gig Harbor, WA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2019 Category: Service
Michelle said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

SS
Sharon S.
Fox Island, WA
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2019
Prompt and courteous.
Got my vehicle into the shop in a timely manner and general maintenance completed as promised!
Joe T. from Turco's Automotive responded on 09/11/2019

Thank you for the 5 star review Sharron, We look forward to seeing you in the future.

Have a nice Fall!

Joe and the Crew 


Displaying Review 1 - 20 of 309 in total