Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

592 Reviews

99% Would Recommend
Latest Review 12 days ago

Reviews


OT
Omar T.
Fairport, NY
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2016 Category: Service
Omar said the staff at this business was honest and straightforward. He did not charge for anything or do anything he does not need. They advised him when to change his brakes.
This review was collected via phone interview by Customer Research Inc.

BH
Brian H.
Rochester, NY
Chevrolet Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/26/2016 Category: Service
Brian said he had an exhaust leak when leaving this business but other than that they did a good job.
This review was collected via phone interview by Customer Research Inc.

ER
Ernie R.
Webster, NY
Nissan Armada
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2016 Category: Service
Ernie said he was satisfied with this business. They provided great service work and did extra around the vehicle without him asking them to, which he really liked.
This review was collected via phone interview by Customer Research Inc.

ES
Eric S.
Fairport, NY
Kia Optima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2016 Category: Service
Eric said the business has really good customer service. They make him feel welcomed. He enjoyed working with the owner, Scott, because he answers all of his questions.
This review was collected via phone interview by Customer Research Inc.

MF
Matt F.
New York
Infiniti G35
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2016 Category: Service
Matt said this business was helpful, attentive and he was pleased with the service.
This review was collected via phone interview by Customer Research Inc.

CN
Chris N.
New York
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2016 Category: Service
Chris said he has known the owner for awhile and he always did a good job.
This review was collected via phone interview by Customer Research Inc.

LC
Lynn C.
Rochester, NY
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2016 Category: Service
Lynn said she received everything she needed and they spoke to her nicely.
This review was collected via phone interview by Customer Research Inc.

MH
Margery H.
Rochester, NY
Mercedes-Benz C280
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2016 Category: Service
Spoke with Richard. He said the people always treat him well and they are easy to deal with. He appreciates the communication.
This review was collected via phone interview by Customer Research Inc.

TD
Todd D.
Webster, NY
Lexus IS 250
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/28/2016 Category: Service
Todd said this business did a really good job, they educated him on the issues going on with his vehicle, gave him several options for the repairs, and kept him updated.
This review was collected via phone interview by Customer Research Inc.

DC
Daria C.
Rochester, NY
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2016
Friendly Staff. excellent Customer Service
I was able to get an oil change and an inspection quickly and efficiently. Great customer service! Thank you!

TM
Tyler M.
Webster, NY
Volkswagen Jetta
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2016 Category: Service
Tyler said the employees at this business are great , accommodating, and take care of him at a good price. Scott is a great person.
This review was collected via phone interview by Customer Research Inc.

SM
Stephanie M.
New York
Subaru Legacy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2016 Category: Service
Stephanie said this business provides really awesome customer service and a good price. She said her vehicle runs a lot smoother after the service and the personnel are really nice.
This review was collected via phone interview by Customer Research Inc.

DL
Diane L.
Webster, NY
Lexus LS 400
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2016 Category: Service
Diane said she has been going to this business for three years. She has been treated great by Scott and she can trust them. They make her feel comfortable and she never feels like she is being taken advantage of. They give good advice and they are very nice people.
This review was collected via phone interview by Customer Research Inc.

TB
Tyler B.
Rochester, NY
Subaru Impreza
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2016 Category: Service
Tyler said they treated him very well.
This review was collected via phone interview by Customer Research Inc.

WY
Wendell Y.
Rochester, NY
Audi Q5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2016
Excellent Service! Very Professional!
The only place in Rochester I have servicing my vehicles. Honest amd Trustworthy!

KK
Kate K.
Webster, NY
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/06/2016
Excellent!
Fast and nice staff. Highly recommend to anyone

DR
Dayneris R.
Rochester, NY
Subaru Forester
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/06/2016
Always outstanding service
I have brought my car in moments of crisis and in good times. Scott always has a smile and I know that my old car will be taken care of. I love that I always get a report of whats gping on and i know that my pocket is not going to super as vad as in a dealer.

TG
Tim G.
Rochester, NY
Ford Focus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/05/2016
Great owner/operated shop
Quick visit as u just had a couple tires (that I provided) replaced. Was able to get my car in quickly. Only complaint (and holds true w/most tire replacements) was that the wheel looked like crap from handprints and sealant. Takes two mins to wipe off the wheel with a rag so it doesn't look like hell when you drive off. Little things like that go a long way in customer satisfaction.
Price seemed a little high for just two tires.
Scott B., Owner from Turner Auto Care Inc responded on 01/11/2016

Tim, I sincerely apologize for our lack of attention to detail. I completly agree with you that it is the little things that make all the difference. I promise this is an area we will be working on and hopefully we can exceed your expectations on your next visit. Thank you for letting us be your guys in the business.
As far as the tire pricing goes, profit margin is very small even when we provide tires and is less when customers bring their own to be mounted and balanced.

Scott J Bartlett
Turner Auto Care
(585) 288-1060

WY
Wendell Y.
Rochester, NY
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/30/2015
Great Job! Honest and Trustworthy
Fixed what needed fixing and advised what will eventually need fixing.

DS
Dave S.
New York
Ford Freestyle
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/25/2015 Category: Service
Dave said the business took him in on short notice and the price was reasonable for the amount of time they spent. They did a good job.
This review was collected via phone interview by Customer Research Inc.