Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

596 Reviews

99% Would Recommend
Latest Review 17 days ago

Reviews


DR
Dayneris R.
Rochester, NY
Subaru Forester
Verified Customer
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01/06/2016
Always outstanding service
I have brought my car in moments of crisis and in good times. Scott always has a smile and I know that my old car will be taken care of. I love that I always get a report of whats gping on and i know that my pocket is not going to super as vad as in a dealer.

TG
Tim G.
Rochester, NY
Ford Focus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/05/2016
Great owner/operated shop
Quick visit as u just had a couple tires (that I provided) replaced. Was able to get my car in quickly. Only complaint (and holds true w/most tire replacements) was that the wheel looked like crap from handprints and sealant. Takes two mins to wipe off the wheel with a rag so it doesn't look like hell when you drive off. Little things like that go a long way in customer satisfaction.
Price seemed a little high for just two tires.
Scott B., Owner from Turner Auto Care responded on 01/11/2016

Tim, I sincerely apologize for our lack of attention to detail. I completly agree with you that it is the little things that make all the difference. I promise this is an area we will be working on and hopefully we can exceed your expectations on your next visit. Thank you for letting us be your guys in the business.
As far as the tire pricing goes, profit margin is very small even when we provide tires and is less when customers bring their own to be mounted and balanced.

Scott J Bartlett
Turner Auto Care
(585) 288-1060

WY
Wendell Y.
Rochester, NY
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/30/2015
Great Job! Honest and Trustworthy
Fixed what needed fixing and advised what will eventually need fixing.

DS
Dave S.
New York
Ford Freestyle
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/25/2015 Category: Service
Dave said the business took him in on short notice and the price was reasonable for the amount of time they spent. They did a good job.
This review was collected via phone interview by Customer Research Inc.

LR
Luke R.
Webster, NY
Chevrolet Chevy Express
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/25/2015 Category: Service
Luke said they do good work and he is satisfied.
This review was collected via phone interview by Customer Research Inc.

AS
Andrea S.
Penfield, NY
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/24/2015
Always great!
Right on time. Friendly. Clean. Great job. Great place!

RG
Randy G.
Rochester, NY
Mercedes-Benz S500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2015 Category: Service
Randy said he had a very good experience with this business. They are customer oriented and he appreciates their service.
This review was collected via phone interview by Customer Research Inc.

DP
Doug P.
Penfield, NY
Pontiac G6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/17/2015
Sunroof on Pontiac G6
Thanks so much for the great response on fixing our sunroof. Appreciate it very much. Thanks

SS
Shawn S.
East Rochester, NY
Toyota FJ Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2015
Back to perfect.
My FJ has a nice smooth ride again. Great Job!!

LG
Louis G.
Webster, NY
Subaru Impreza
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2015 Category: Service
Spoke with Marianne. She said she likes the work this business does, they do a good job and the prices are fair.
This review was collected via phone interview by Customer Research Inc.

BH
Bernie H.
Fairport, NY
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2015 Category: Service
Bernie said the business does a good job and they took good care of him.
This review was collected via phone interview by Customer Research Inc.

BH
Brian H.
Walworth, NY
RAM Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/02/2015
Simply serviced
Came in to have my truck serviced. Scott made it pain free.

AC
Amy C.
Webster, NY
BMW 323i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2015 Category: Service
Amy said they were honest. They did not try to talk her into anything she did not need.
This review was collected via phone interview by Customer Research Inc.

AT
Amann T.
Webster, NY
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2015 Category: Service
Amann said this business has good service and they explain everything. They let him know what is going on with his vehicle.
This review was collected via phone interview by Customer Research Inc.

RB
Robert B.
Webster, NY
Jaguar X-Type
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2015 Category: Service
Robert said the business was excellent and very helpful.
This review was collected via phone interview by Customer Research Inc.

GS
Greg S.
Sodus, NY
Subaru Impreza
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/24/2015 Category: Service
Greg said the service at this business was good.
This review was collected via phone interview by Customer Research Inc.

TG
Torrence G.
Rochester, NY
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2015 Category: Service
Torrence said they did a good job and he has no problems with them. It was good.
This review was collected via phone interview by Customer Research Inc.

JD
Jeff D.
Penfield, NY
Chevrolet Silverado
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/28/2015 Category: Service
Jeff said they were easy to work with and thought they had fair prices.
This review was collected via phone interview by Customer Research Inc.

JP
Jacquie P.
Webster, NY
BMW 323Ci
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2015 Category: Service
Jacquie said this business' service was good.
This review was collected via phone interview by Customer Research Inc.

SM
Skip M.
Webster, NY
Jaguar XK8
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2015 Category: Service
Skip said the owner explained everything to him regarding his vehicle.
This review was collected via phone interview by Customer Research Inc.