Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

1611 Reviews

ReScore Reviews™ (35)

ReScore
Overall Rating 4.799998/5Overall Rating 4.799998/5Overall Rating 4.799998/5Overall Rating 4.799998/5rating 4.799998
Original
Overall Rating 2.20588/5Overall Rating 2.20588/5rating 2.20588rating 2.20588rating 2.20588
97% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


RD
Robert D.
Centreville, AL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2019 Category: Service
Exellent service dept.very helpful staff
They really care for there customers.even after the sale.highly recommend
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 01/21/2019

We are grateful for the 5 star rating. Thank you for choosing Tuscaloosa Hyundai.

Thomas Woolbright
Service Manager
205-752-8113 ext. 301

LB
Lynne B.
Tuscaloosa, AL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2019 Category: Service
Fantastic Hyundai dealership in Tuscaloosa!!
Awesome job! Great professional staff! Love my Hyundai!!
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 01/20/2019

We are glad to hear about your positive service experience and the 5 star review. Thank you for allowing Tuscaloosa Hyundai to be your service provider. 

Thomas Woolbright
Service Manager
205-752-8113 ext. 301

LD
Leigh D.
Northport, AL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2019 Category: Service
Best Car Dealership
I love Tuscaloosa Hyundai. Everyone is so friendly and they are so pleasant to deal with each time I take my car in. The best car buying experience and service experience that I have ever had.
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 01/20/2019

We appreciate the kind words and the 5 star review. Thank you for choosing Tuscaloosa Hyundai.

Thomas Woolbright
Service Manager
205-752-8113 ext. 301

PR
Patricia R.
Tuscaloosa, AL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2019 Category: Service
Fixed a nearly flat tire for me.
Excellent and prompt service as usual.
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 01/20/2019

The kind words and the 5 star review are much appreciated. Thank you for choosing Tuscaloosa Hyundai.

Thomas Woolbright
Service Manager
205-752-8113 ext. 301

DM
Doris M.
Ward, AL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Service department
Lounge is always clean and coffee provided.they are professional and respectful.
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 01/19/2019

We are grateful for the kind words and the 5 star review. Thank you for choosing Tuscaloosa Hyundai.

Thomas Woolbright
Service Manager
205-752-8113 ext. 301

TC
Tiffany C.
Selma, AL
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
ELANTRA
Pleasant experience as always. The service area is clean. Staff are helpful and friendly
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 01/18/2019

We appreciate the kind words and the 5 star review. Thank you for choosing Tuscaloosa Hyundai for your service needs. 

Thomas Woolbright
Service Manager
205-752-8113 ext. 301

AM
Ashley M.
Vance, AL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Great service!
Wonderful service and attention to detail. I will definitely be visiting again for sure!

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/17/2019 Category: Service
Eh.
Very long wait for a simple oil change. Complimentary car wash is crap. Probably will make the drive to Hoover in the future instead of returning.
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 01/18/2019

We are sorry to hear about your less than perfect experience. I will be in contact with you to resolve this concern.

Thomas Woolbright
Service Manager
205-752-8113 ext. 301

NO
Naomi O.
Selma, AL
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
5 Star Service All The Way
The priority of customer plus the clear communication every step of the process is what caught my attention! Wonderful attention to detail! Also, the waiting area was very comfortable and clean.
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 01/17/2019

The kind words and 5 star rating are much appreciated. Thank you for choosing Tuscaloosa Hyundai.

Thomas Woolbright
Service Manager
205-752-8113 ext. 301

BM
Brian M.
Helena, AL
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Excellent service all around
The ECM Update is just fine. They found a large screw in one of the front tires of my Santa Fe Sport.
They repaired it and rotated my tires free of charge since they didn’t see it the first time I went for the ECM& Cluster update.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/17/2019 Category: Service
Car is worse now after ECM & Cluster Update.
My 2014 Hyundai Santa Fe Sport was just fine before they updated the ECM & Cluster. It was a “Recall” but only on the Hyundai website and it’s not listed under NTSA. I just bought this damn car and I’ve had it for 3 weeks and now I’m worried it’s not worth what I paid for.

Now my car engine knocks very hard over my stereo. It’s reduced my confidence in this car and Hyundai. It’s like they don’t know what they are doing.
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 01/17/2019

We are sorry to hear about the less than perfect service visit. I will be in contact with you to resolve any concern you may have.

Thomas Woolbright
Service Manager
205-752-8113 ext. 301

Verified Customer
Cottondale, AL
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Awesome service & employees
Very nice place to wait & very fast service
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 01/16/2019

The kind words and 5 star rating are very much appreciated. Thank you for choosing Tuscaloosa Hyundai.

Thomas Woolbright
Service Manager
205-752-8113 ext. 301

AB
Adele B.
Tuscaloosa, AL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Great service
Great service
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 01/16/2019

We are grateful for the kind words and 5 star rating. Tuscaloosa Hyundai is proud to be your service provider.

Thomas Woolbright
Service Manager
205-752-8113 ext. 301

SD
Stephanie D.
Tuscaloosa, AL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
They were super friendly!
I recommend this business!
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 01/15/2019

We are grateful for the kind words and the 5 star review. Thank you for choosing Tuscaloosa Hyundai. 

Thomas Woolbright
Service Manager
205-752-8113 ext. 301

Verified Customer
Mc Calla, AL
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Engine replacement
My engine had to be replaced and they provided a rental car and were very courteous and polite. My car runs great now!
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 01/12/2019

We appreciate the 5 star rating. Thank you for allowing Tuscaloosa Hyundai to be your service provider.

Thomas Woolbright
Service Manager
205-752-8113 ext. 301

MC
Mallory C.
Tuscaloosa, AL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Service department meets your needs
Eddie in the service department was great when I had an emergency flat!
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 01/11/2019

We are grateful for the kind words and the 5 star review. Tuscaloosa Hyundai appreciates the opportunity to serve you.

Thomas Woolbright
Service Manager
205-752-8113 ext. 301

DJ
Donna J.
Gordo, AL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
EXCELLENT SERVICE & FRIENDLY STAFF
Friendly staff
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 01/10/2019

We appreciate your kind words and the 5 star rating. Thank you for allowing Tuscaloosa Hyundai to be your service provider.

Thomas Woolbright
Service Manager
205-752-8113 ext. 301

Verified Customer
Northport, AL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
The staff is great!
Everyone was helpful and pleasant. They worked us in for some maintenance even though we did not have an appointment. Most impressed with this dealer.
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 01/09/2019

We appreciate the kind words and the 5 star review. Thank you for choosing Tuscaloosa Hyundai.

Thomas Woolbright
Service Manager
205-752-8113 ext. 301

DW
Debbie W.
Northport, AL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Great Service and sales person
I got great service from the people who changed my oil. But the man who sold me the car was wonderful. His name was Toboris Holley.He is a great salesperson.
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 01/09/2019

We are grateful for the kind words and the 5 star review. Thank you for choosing Tuscaloosa Hyundai for your service needs.

Thomas Woolbright
Service Manager
205-752-8113 ext. 301

CS
Cynthia S.
Bankston, AL
2012 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Very thorough
Friendly efficient service department
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 01/09/2019

The kind words and 5 star rating are very much appreciated. Thank you for choosing Tuscaloosa Hyundai. 

Thomas Woolbright
Service Manager
205-752-8113 ext. 301

Verified Customer
Tuscaloosa, AL
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Great Job!
My daughter brought her car in for a routine oil change - great job.
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 01/08/2019

We appreciate the kind words and the 5 star review. Thank you for choosing Tuscaloosa Hyundai. 

Thomas Woolbright
Service Manager
205-752-8113 ext. 301

FC
Frances C.
Cottondale, AL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019 Category: Service
Friendly, professional atmosphere
I always feel like I'm part of the Hyundai family instead of a customer. Everything is always clean and staff informs you of what is going on with your vehicle as you are waiting on it serviced.
THOMAS W., Service Manager from Tuscaloosa Hyundai responded on 01/07/2019

We appreciate the opportunity to serve you and the 5 star rating. Thank you for choosing Tuscaloosa Hyundai . 

Thomas Woolbright
Service Manager
205-752-8113 ext. 301