Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(1,467 Reviews)

ReScore Reviews™ (16)

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original
Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5
93% Would Recommend
100% Business Response
Latest Review about 8 hours ago

Reviews


MP
Melissa P.
Maryville, TN
2011 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2020 Category: Service
Awesome!
Awesome job! Was in and out in 20 minutes for my oil change
BRIAN E S., Service Manager from Twin City Hyundai responded on 07/15/2020

I would like to thank you for filling out this survey on us. And very happy to see we meet your needs and expectation at your last service visit. We look forward to your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com


KH
Kenneth H.
Greenback, TN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2020 Category: Service
Fast friendly employees and service
Met service mgr had a smile and extremely helpful. Service was fast
BRIAN E S., Service Manager from Twin City Hyundai responded on 07/15/2020

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com


JT
Joseph T.
Loudon, TN
2020 Hyundai Palisade
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/14/2020 Category: Service
Service
Good visit. Scheduling was just difficult.
BRIAN E S., Service Manager from Twin City Hyundai responded on 07/14/2020

I would like to thank you for filling out this survey on us. And very happy to see we meet your needs and expectation at your last service visit. We look forward to your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com


VH
Valerie H.
Maryville, TN
2016 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2020 Category: Service
Excellent Service
The staff are courteous and informative. Service is performed in a timely way and I was kept informed of any needed service beyond that I brought the car in for. They also keep me informed when service takes longer than expected.
BRIAN E S., Service Manager from Twin City Hyundai responded on 07/14/2020

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com

BRIAN E S., Service Manager from Twin City Hyundai responded on 07/15/2020

I would like to thank you for filling out this survey on us. And very happy to see we meet your needs and expectation at your last service visit. We look forward to your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com


DG
Danny G.
Knoxville, TN
2019 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2020 Category: Service
Excellent service
Shannon was great, Brain was very helpful, easy in easy out..Great Job Guys
BRIAN E S., Service Manager from Twin City Hyundai responded on 06/27/2020

I would like to thank you for filling out this survey on us. And very happy to see we meet your needs and expectation at your last service visit. We look forward to your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com


Verified Customer
Friendsville, TN
2008 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2020 Category: Service
Customer service
Always receive excellent service.
Friendly and courteous staff.
BRIAN E S., Service Manager from Twin City Hyundai responded on 06/27/2020

I would like to thank you for filling out this survey on us. And very happy to see we meet your needs and expectation at your last service visit. We look forward to your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com


JB
Jennifer B.
Vonore, TN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2020 Category: Service
Consistent service
Service was quick and friendly
BRIAN E S., Service Manager from Twin City Hyundai responded on 06/24/2020

I would like to thank you for filling out this survey on us. And very happy to see we meet your needs and expectation at your last service visit. We look forward to your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com


SC
Steven C.
Greer, SC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2020
Parts
Nick Wade is the parts manager and we had him order us a new key for our car that we had lost at dollywood. The same evening after key was ordered we got a phone call from dollywood saying they had found our key. Well I just knew we was still going to have to pay for a key that Nick had to order for us but upon contacting him the next morning he told us it wasn't a problem and there wouldn't be any charge at all. They could have easily told us they would still have to charge us especially after they key had already made it to them but that wasn't the case and I'm thankful for good people who still want to do the right thing. Thank you so much as we are from upstate South Carolina and will be making the trip to pick up our car tomorrow.
BRIAN E S., Service Manager from Twin City Hyundai responded on 06/23/2020

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com


LW
Larry W.
Knoxville, TN
2015 Hyundai Genesis
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/17/2020 Category: Service
Have always performed well until this visit.
Thanks for all the great maintenance service you have performed in the past 8-9 years on our Genisis 5.0 and 4.6 sedans. First warranty service we have ever had to do and it was minimal but was a 20 min job which took my wife 2hr 45min to get done after having set up an appointment previously. Big black eye for someone.
BRIAN E S., Service Manager from Twin City Hyundai responded on 06/18/2020

Thank you for making the time to fill out the survey and sharing your experience. We apologize that we did not meet your expectations and would like an opportunity to make things right. A manager will be reaching out to you shortl

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com


LW
Linda W.
Maryville, TN
2013 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2020 Category: Service
Mantience
Did great job. Gave cost for approval before doing work
BRIAN E S., Service Manager from Twin City Hyundai responded on 06/18/2020

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com


Verified Customer
Townsend, TN
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2020 Category: Service
Excellent Service
Professional, courteous and timely service.
BRIAN E S., Service Manager from Twin City Hyundai responded on 06/09/2020

I would like to thank you for filling out this survey on us. And very happy to see we meet your needs and expectation at your last service visit. We look forward to your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com


Verified Customer
Gatlinburg, TN
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2020 Category: Service
Great service
These guys are great. They go above and beyond.
BRIAN E S., Service Manager from Twin City Hyundai responded on 06/08/2020

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com


RR
Raymond R.
Loudon, TN
2013 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2020 Category: Service
Great dealership
Great Dealership, I have purchased 3 Hyundais from Twin City Hyundai and another one serviced there. I have used the Service Department since 2007. There is no better Service Department around. I recommended Twin Cities Hyundai to several friends and they have purchase automobiles there, all of them have been pleased with the service they have received.
BRIAN E S., Service Manager from Twin City Hyundai responded on 06/01/2020

Thank you for taking time to fill out this survey. I am happy to see my staff took good care of you while you were here at your last service visit. We will always strive to take care of your service needs.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com


Verified Customer
Maryville, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2020 Category: Service
My review
It's a great place
BRIAN E S., Service Manager from Twin City Hyundai responded on 06/01/2020

I would like to thank you for filling out this survey on us. And very happy to see we meet your needs and expectation at your last service visit. We look forward to your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com


RE
Richard E.
Etowah, TN
2017 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2020 Category: Service
Nothing
Nothing
BRIAN E S., Service Manager from Twin City Hyundai responded on 05/29/2020

I would like to thank you for filling out this survey on us. And very happy to see we meet your needs and expectation at your last service visit. We look forward to your next visit.

Brian Stephens
Service Manager
Twin City Hyundai
(865)980-2725
bstephens@twincityhyundai.com