Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

519 Reviews

97% Would Recommend
Latest Review 6 days ago

Reviews


SE
Steve E.
Ocoee, FL
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Steve said the service provided was good. However, it cost 40 percent more than his usual facility would have charged.
This review was collected via phone interview by Customer Research Inc.

BB
Bruce B.
Orlando, FL
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Bruce said they do a great job.
This review was collected via phone interview by Customer Research Inc.

CT
Christiane T.
Orlando, FL
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Christiane said they're really friendly and helpful. She always goes there and they assist her with her issues.
This review was collected via phone interview by Customer Research Inc.

JM
Jason M.
Orlando, FL
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Jason said he thought they did a good job at a good price.
This review was collected via phone interview by Customer Research Inc.

JM
Jorge M.
Orlando, FL
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Jorge said the staff were very helpful and accommodating too. The prices were very reasonable.
This review was collected via phone interview by Customer Research Inc.

WS
William S.
Orlando, FL
Chrysler Town & Country SWB
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
William said the staff was nice, and polite.
This review was collected via phone interview by Customer Research Inc.

RB
Ruth B.
Orlando, FL
Cadillac DeVille
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Ruth said they fixed her vehicle.
This review was collected via phone interview by Customer Research Inc.

RU
Rodrigo U.
Orlando, FL
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Rodrigo said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Orlando, FL
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018
Fast response
The service facility is such a blessing for us car owners in a rush.
The location is superb and i am always impressed by the honest and pleasant staff.

ED
Emmanuel D.
Orlando, FL
Suzuki SX4
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/16/2018 Category: Service
Emmanuel said the business was very good, the job was very well done, they were very quick and professional. He said they were over priced for the work that was done.
This review was collected via phone interview by Customer Research Inc.

CR
Chad R.
Windermere, FL
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Chad said, this business has great customer service and he is treated great.
This review was collected via phone interview by Customer Research Inc.

RB
Ryan B.
Brockton, MA
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Ryan said all of the staff were really helpful.
This review was collected via phone interview by Customer Research Inc.

MS
Michael S.
Orlando, FL
Chevrolet Astro Passenger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Michael said his service went well. He was very satisfied with the work.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Orlando, FL
Chevrolet Cruze
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018
Pleasant staff affordable pricing
I went in for wheel bearing and brake and pads and rotors. Staff was friendly I waited around 4 hours until car was finished they afford to drive me home but I decided to wait. They are very busy but try to finish up fast. I couldn't be more satisfied with the work. Car ran great. I was very pleased. I do think there tires are a bit pricey ($166 per tire) I elected not to get it and was able to get new tires for ($75 each). Overall wonderful experience I would go to them again.

BS
Brandon S.
Greenville, NC
Pontiac G6
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/03/2018 Category: Service
Brandon said when he asked the price of a part the business could not tell him right then, he had to wait until they could call the parts store.
This review was collected via phone interview by Customer Research Inc.

RW
Robin W.
Florida
INFINITI QX70
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018 Category: Service
Robin said she always has an excellent experience at this facility.
This review was collected via phone interview by Customer Research Inc.

CP
CARMEN P.
Orlando, FL
Scion xD
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018
Excellent service and attention
Awesome attention

TS
THOMAS S.
Orlando, FL
Toyota Tacoma
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/29/2018
Time Will Tell
I've had a good run with these guys. I hope they stay around for awhile.

Just had an oil change and windshield wiper tank replacement on my truck. Had to wait 3 days for the tank because the dealer sent the wrong one (or so I was told). Since I live close by and work from home, I didn't mind the delay.

Overall, I'm satisfied. These guys are pretty straight with you. Pricing is the going rate. Definitely beats a dealership or chain, hands down. They don't try to upsell you or find something else wrong when you take your vechicle in for, say, an oil change.

I trust them - and that says a lot!

Thomas

DR
DANA R.
Windermere, FL
INFINITI M37
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018
It is very convenient to us.
Have always had a good experience with Universal Service Center. It's a great team and they know automobiles...

Thanks,
Dana

HO
Hector O.
Orlando, FL
Ford F-150
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/11/2018 Category: Service
Hector the business provides a good quality of work, but they did not call him to let him know about the extra cost for the parts. So when he picked up his vehicle, he was surprised by the amount he had to pay.
This review was collected via phone interview by Customer Research Inc.