Overview

Overall Rating 4.48/5Overall Rating 4.48/5Overall Rating 4.48/5Overall Rating 4.48/5rating 4.48

537 Reviews

ReScore Reviews™ (17)

ReScore
Overall Rating 4.76471/5Overall Rating 4.76471/5Overall Rating 4.76471/5Overall Rating 4.76471/5rating 4.76471
Original
Overall Rating 1.94118/5rating 1.94118rating 1.94118rating 1.94118rating 1.94118
88% Would Recommend
100% Business Response
Latest Review 4 days ago

Reviews


MS
Merrill S.
Athens, AL
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Merrill S
The service done on my vehicle was great. The employees in the office were professional and hospitable.
MURRAY K. from University Hyundai of Decatur responded on 11/10/2018

Thank you for your feedback we appreciate your business!


CL
Carol L.
Decatur, AL
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2018 Category: Service
The service is department is good
I have no problem with the service department
But I was told when I bought my car that I would receive $250. If I sent someone. A friend bought on two days later from Weston I believe was the name. She gave my name. I called he said he would send it. A few months later I went in and talked to him he took my name and address said he would take care of it. Still waiting.
MURRAY K. from University Hyundai of Decatur responded on 11/10/2018

Thank you for your feed back we appreciate your business


GB
Gregory B.
Decatur, AL
2017 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Excellent service and fair prices on routine maintenance and work
As always i get great service at a fair price and its done right by qualified mechanics. i recommend university hyundai to all my friends stop by and see them.
MERLE D. from University Hyundai of Decatur responded on 11/09/2018

Thank you for your feedback about your visit! We are glad to know that your were satisified with your service experience!


Verified Customer
Hartselle, AL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Decatur Hyundai
Service Reps are very friendly and helpful. They got me in and out efficiently. The only downside is parking is very tight. First rate service.
MERLE D. from University Hyundai of Decatur responded on 11/09/2018

Thank you for your feedback about your visit! We are glad to know that your were satisified with your service experience!


JA
John A.
Hartselle, AL
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
The personal you have workingtnere
Your personal working there are polite prompt and knowledgebile and very comptent
MERLE D. from University Hyundai of Decatur responded on 11/07/2018

Thank you for your feedback about your visit! We are glad to know that your were satisified with your service experience!


GW
Gregory W.
Hartselle, AL
2012 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018 Category: Service
Great Atmosphere
The employee's inside the service department and dealership have laid back and pleasant attitudes. They treated me as an important customer rather than another person with a problem in a long list. Great Atmosphere
MERLE D. from University Hyundai of Decatur responded on 11/06/2018

Thank you for your feedback about your visit! We are glad to know that your were satisified with your service experience!


BT
Briley T.
Decatur, AL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018 Category: Service
Service
I always feel like they remember who I am when I go to get my car serviced. It doesn't take all day for them to get the work done and the coffee and snacks are great!
MURRAY K. from University Hyundai of Decatur responded on 11/05/2018

Thank you for your feedback about your visit! We are glad to know that your were satisified with your service experience!


LS
Luke S.
Decatur, AL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Service
Great service
Great service.
MERLE D. from University Hyundai of Decatur responded on 11/02/2018

Thank you for your feedback about your visit! We are glad to know that your were satisified with your service experience!


JB
Jeremy B.
Danville, AL
2013 Hyundai Elantra Co
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/31/2018 Category: Service
Horrendous customer service
I Was treated very poorly. Requested shuttle service and was told nobody was available because they were in a meeting. When did meetings come before taking care of customers? Customer service has been forgotten at this location. I needed to go less than a mile but was told oh well that's the way it goes
MERLE D. from University Hyundai of Decatur responded on 11/01/2018

We are sorry to hear about your issue, and will be looking into your concerns. We will reach out as soon as possbile. Thanks 


Verified Customer
Hartselle, AL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Service Center
Friendly professional service. Comfortable seating. Clean restrooms.
MERLE D. from University Hyundai of Decatur responded on 10/31/2018

Thank you for your feedback about your visit! We are glad to know that your were satisified with your service experience!


Verified Customer
Decatur, AL
2017 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/29/2018 Category: Service
oil change
Convenient
MERLE D. from University Hyundai of Decatur responded on 10/30/2018

Thank you for your feedback and we will be contacting you shortly.


AN
Anita N.
Cullman, AL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
University Hyundai of Decatur has GREAT service department!!!
The service department of University Hyundai of Decatur is fantastic. They are always so helpful; easy to coordinate a time schedule for your maintenance that works for you. The staff is so friendly; even the waiting area is a comfortable place to get some work done while you wait. I know that my car is getting the best of care when I take it in for service.
MERLE D. from University Hyundai of Decatur responded on 10/26/2018

Thank you for your feedback about your visit! We are glad to know that your were satisified with your service experience!


Verified Customer
Cullman, AL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Customer service
Good people
MERLE D. from University Hyundai of Decatur responded on 10/21/2018

Thank you for your feedback about your visit! We are glad to know that your were satisified with your service experience!


MH
Marilyn H.
Decatur, AL
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Service department
Great and fast
MERLE D. from University Hyundai of Decatur responded on 10/18/2018

Thank you for your feedback about your visit! We are glad to know that your were satisified with your service experience!


Verified Customer
Falkville, AL
2016 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/17/2018 Category: Service
Not worth it
I will not go into it.
MERLE D. from University Hyundai of Decatur responded on 10/19/2018

I will be in touch with you shortly to ressvole this issue. Thanks for your patience. 


Verified Customer
Decatur, AL
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2018 Category: Service
Oil Change
Great job!
MERLE D. from University Hyundai of Decatur responded on 10/07/2018

Thank you for letting us know about your experience! We are glad to hear that you were satisfied with your service!


GG
George G.
Decatur, AL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018 Category: Service
Friendly Efficient Service
The location is convenient to access and has a comfortable waiting area. I arrived on time and the work was completed as scheduled. I don't think it could have gone better. The price was reasonable. It was a pleasant experience.
MERLE D. from University Hyundai of Decatur responded on 10/04/2018

Thank you for letting us know about your experience! We are glad to hear that you were satisfied with your service!


DD
Debra D.
Decatur, AL
2017 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018 Category: Service
Friendly staff
University Hyundai always makes me feel welcome and appreciated as a customer.
MERLE D. from University Hyundai of Decatur responded on 10/03/2018

Thank you for letting us know about your experience! We are glad to hear that you were satisfied with your service!


JL
James L.
Hartselle, AL
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/03/2018 Category: Service
started work on time , finished in expected time
close
MERLE D. from University Hyundai of Decatur responded on 10/03/2018

Thank you for letting us know about your experience! We are glad to hear that you were satisfied with your service!


TR
Thomas R.
Courtland, AL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018 Category: Service
Convenient and thorough
The staff was extremely nice and courteous and answered any question I had . Very thorough and clean .
MERLE D. from University Hyundai of Decatur responded on 10/03/2018

Thank you for letting us know about your experience! We are glad to hear that you were satisfied with your service!