Overview

Overall Rating 4.47/5Overall Rating 4.47/5Overall Rating 4.47/5Overall Rating 4.47/5rating 4.47

510 Reviews

ReScore Reviews™ (15)

ReScore
Overall Rating 4.73333/5Overall Rating 4.73333/5Overall Rating 4.73333/5Overall Rating 4.73333/5rating 4.73333
Original
Overall Rating 2.06667/5Overall Rating 2.06667/5rating 2.06667rating 2.06667rating 2.06667
87% Would Recommend
100% Business Response
Latest Review 5 days ago

Reviews


JD
Judy D.
Moulton, AL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018
Great Experience
Jaybird was an awesome salesperson and they gave me a great deal!
MERLE D. from University Hyundai of Decatur responded on 09/14/2018

Thank you for letting us know about your experience! We are glad to hear that you were satisfied with your service!


MK
Martin K.
Decatur, AL
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Good work in a timely manner.
Same
MERLE D. from University Hyundai of Decatur responded on 09/07/2018

Thank you for letting us know about your experience! We are glad to hear that you were satisfied with your service!


Verified Customer
Madison, AL
2017 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Service
Service department employees went up and above to make sure my needs were met.
MERLE D. from University Hyundai of Decatur responded on 09/06/2018

Thank you for letting us know about your experience! We are glad to hear that you were satisfied with your service!


Verified Customer
Trinity, AL
2018 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2018 Category: Service
Nice
I liked all the friendly folks.
MERLE D. from University Hyundai of Decatur responded on 09/06/2018

Thank you for letting us know about your experience! We are glad to hear that you were satisfied with your service!


NB
Nathan B.
Decatur, AL
2008 Hyundai Santa Fe
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/29/2018 Category: Service
They will rip you off
Had an oil leak that was covered by the warranty and they tried to get me to let them change the spark plugs and charge for labor that wasn't necessary because the parts were going to be off when they were doing the warranty work.
MERLE D. from University Hyundai of Decatur responded on 08/30/2018

We are sorry to hear about your issues and will look into your concerns.


AH
Ashley H.
Courtland, AL
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2018 Category: Service
Super customer service
I love the service that I always get at the dealership when getting my car serviced.
MERLE D. from University Hyundai of Decatur responded on 08/29/2018

Thank you for letting us know about your experience! We are glad to hear that you were satisfied with your service!


DB
Dora B.
Decatur, AL
2017 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/29/2018 Category: Service
The people
I like the way the people that work there treated us
MERLE D. from University Hyundai of Decatur responded on 08/29/2018

Thank you for letting us know about your experience! We are glad to hear that you were satisfied with your service!


Verified Customer
Courtland, AL
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2018 Category: Service
Oil change
Great service
MERLE D. from University Hyundai of Decatur responded on 08/29/2018

Thank you for letting us know about your experience! We are glad to hear that you were satisfied with your service!


DW
Dustin W.
Somerville, AL
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2018 Category: Service
Great experience
Great experience
MERLE D. from University Hyundai of Decatur responded on 08/29/2018

Thank you for letting us know about your experience! We are glad to hear that you were satisfied with your service!


CM
Celeste M.
Moulton, AL
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Best service in town!
Always pleased - Merle is the best!
MERLE D. from University Hyundai of Decatur responded on 08/24/2018

Thank you for letting us know about your experience! We are glad to hear that you were satisfied with your service!


CS
Carla S.
Decatur, AL
2013 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Did a great job taking care of my needs.
Had a bad odor in my car, they will most likely take care of it, but I ended up trading for a new vehicle.
MERLE D. from University Hyundai of Decatur responded on 08/24/2018

Thank you for letting us know about your experience! We are glad to hear that you were satisfied with your service!


IJ
Inez J.
Decatur, AL
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Best service
Best customer service
MERLE D. from University Hyundai of Decatur responded on 08/23/2018

Thank you for letting us know about your experience! We are glad to hear that you were satisfied with your service!


JM
Joanna M.
Decatur, AL
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Great experience and great customer service
Great experience and wonderful customer service. Murray and Merle made sure that I was in and out quick. Prices are great and the employees are exceptional!
MERLE D. from University Hyundai of Decatur responded on 08/23/2018

Thank you for letting us know about your experience! We are glad to hear that you were satisfied with your service!


HC
Howard C.
Decatur, AL
2010 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2018 Category: Service
Electrical Issues
They were very friendly and what I thought was going to be an expensive repair turned out to only be a bad battery. Every one was very knowledgeable and had me in and out in a short time. I would tell every one to use this dealership and especially the service department.
MERLE D. from University Hyundai of Decatur responded on 08/19/2018

Thank you for letting us know about your experience! We are glad to hear that you were satisfied with your service!

NL
Nancy L.
Decatur, AL
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2018 Category: Service
Oil change
Work was done on time and ver quickly.
Service people was very nice to work with and make you fell welcome.
MERLE D. from University Hyundai of Decatur responded on 08/19/2018

Thank you for letting us know about your experience! We are glad to hear that you were satisfied with your service!

BB
Bobbi B.
Town Creek, AL
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Personel
Great service
MERLE D. from University Hyundai of Decatur responded on 08/15/2018

Thank you for letting us know about your experience! We are glad to hear that you were satisfied with your service!


ME
Mitchell E.
Decatur, AL
2015 Hyundai Sonata
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/15/2018 Category: Service
Maintenance
Efficiently service & comfortable lounge except temperature was cold
MERLE D. from University Hyundai of Decatur responded on 08/19/2018

Sorry to hear about your most recent experience, I will be in touch with you Monday to resolve the issue. 


ER
Elestine R.
Decatur, AL
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
The people that works there make it great
Every one did a great job
MERLE D. from University Hyundai of Decatur responded on 08/15/2018

Thank you for letting us know about your experience! We are glad to hear that you were satisfied with your service!


HS
Herbert S.
Decatur, AL
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2018 Category: Service
good waiting room
great
MERLE D. from University Hyundai of Decatur responded on 08/12/2018

Thank you for letting us know about your experience! We are glad to hear that you were satisfied with your service!


JM
Jimmy M.
Somerville, AL
2014 Hyundai Azera
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/11/2018 Category: Service
too expensive
$60 is too much for an oil change
MERLE D. from University Hyundai of Decatur responded on 08/11/2018

I will Be in touch with you Monday morning to break down all charges on your oil change for your vehicle.