University Hyundai of Tuscumbia


Overall Rating 4.46/5Overall Rating 4.46/5Overall Rating 4.46/5Overall Rating 4.46/5rating 4.46

196 Reviews

ReScore Reviews™ (10)

ReScore
Overall Rating 3.799998/5Overall Rating 3.799998/5Overall Rating 3.799998/5rating 3.799998rating 3.799998
Original
Overall Rating 2.1/5Overall Rating 2.1/5rating 2.1rating 2.1rating 2.1
89% Would Recommend
100% Business Response
Latest Review 3 days ago
Ashley S. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service."
Great customer service. I was in and out quickly. I even received a free tire rotation for my birthday!
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 09/27/2017
Service Type: Maintenance
Review Created: 10/18/2017 03:43 PM
Verified Customer on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"always friendly!!"
thanks for the great work!
Vehicle: 2014 Hyundai Veloster
Category: Service
Service Date: 10/03/2017
Service Type: Maintenance
Review Created: 10/13/2017 10:59 AM
Lynne W. on 10/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Everyone in the service department was helpful and friendly. They jumped right on servicing my car and tires rotated."
Could not have been treated better. Thank you.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/28/2017
Service Type: Maintenance
Review Created: 10/08/2017 08:04 AM
Verified Customer on 10/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service review "
Good service; courteous staff
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/25/2017
Service Type: Repair
Review Created: 10/06/2017 07:49 PM
Dustin R L., Service manager at University Hyundai of Tuscumbia responded on 10/07/2017

THANKS !! We look forward to seeing you next time 

Dustin Lafon
Service Manger
256-766-6117
Lafon8479@gmail.com
Ronny B. on 09/29/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good service"
4 Stars
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 09/22/2017
Service Type: Repair
Review Created: 09/29/2017 02:27 PM
LAURA M. on 09/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Change a Wheel Bearing"
It took less than I thought it would to change the wheel bearing. The total was the same as I was quoted.
Vehicle: 2014 Hyundai Accent
Category: Service
Service Date: 09/22/2017
Service Type: Maintenance
Review Created: 09/28/2017 02:26 PM
DONNA G. on 09/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Satisfaction!"
I was very satisfied with my visit! Thank you Brian Bissonet and the service deptartment! Awesome Job👍🏻👍🏻👍🏻
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 09/12/2017
Service Type: Repair
Review Created: 09/28/2017 10:09 AM
Dustin R L., Service manager at University Hyundai of Tuscumbia responded on 09/28/2017

Brian tells me you guys are his favorite customer, we thank you for your buisness

Dustin Lafon
Service Manger
256-766-6117
Lafon8479@gmail.com
Carol M. on 09/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and accurate"
Satisfied
Vehicle: 2014 Hyundai Tucson
Category: Service
Service Date: 09/18/2017
Service Type: Repair
Review Created: 09/28/2017 09:54 AM
Dustin R L., Service manager at University Hyundai of Tuscumbia responded on 09/28/2017

Wounderful we look forward to seeing you next time!

Dustin Lafon
Service Manger
256-766-6117
Lafon8479@gmail.com
Matthew L. on 09/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best service around"
Just an amazing crew who actually cares for the customers!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/20/2017
Service Type: Repair
Review Created: 09/28/2017 09:34 AM
Dustin R L., Service manager at University Hyundai of Tuscumbia responded on 09/28/2017

you tha man!!

Dustin Lafon
Service Manger
256-766-6117
Lafon8479@gmail.com
Royce F. on 09/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service"
good job,timely manner
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 09/15/2017
Service Type: Maintenance
Review Created: 09/25/2017 12:28 PM
Dustin R L., Service manager at University Hyundai of Tuscumbia responded on 09/26/2017

Thanks ! See you next time 

Dustin Lafon
Service Manger
256-766-6117
Lafon8479@gmail.com
Andrew C. on 09/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very friendly service. Thank you"
Yall are almost too friendly. I actually enjoyed buying my car from you guys and murphey was a good salesman and took time to work with me in buying the car and did ever thing we asked of him. Thank you guys for putting me in my first car.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/24/2017 04:38 PM
Sharron B. on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Worked my in for service"
I appreciate being worked in for my maintenance. I fly by the seat of my pants and found this time to be the only time I could fit it in my schedule. Fast service even still!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/08/2017
Service Type: Repair
Review Created: 09/21/2017 07:46 PM
Dustin R L., Service manager at University Hyundai of Tuscumbia responded on 09/22/2017

Thanks ! Thats what i like the hear!! 

Dustin Lafon
Service Manger
256-766-6117
Lafon8479@gmail.com
Lisa S. on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Perfect. Thanks "
Service was perfect in every way
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/21/2017 11:58 AM
Dustin R L., Service manager at University Hyundai of Tuscumbia responded on 09/22/2017

Thanks ! 

Dustin Lafon
Service Manger
256-766-6117
Lafon8479@gmail.com
NINA M. on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nina McCollister"
Yes
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/21/2017 09:58 AM
Dustin R L., Service manager at University Hyundai of Tuscumbia responded on 09/22/2017

Thank you very much !!

Dustin Lafon
Service Manger
256-766-6117
Lafon8479@gmail.com
Verified Customer on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Visit to Service"
In a timely way my problem was found and fixed. The service people were kind and courteous/ I would recommed the department to others.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 09/08/2017
Service Type: Maintenance
Review Created: 09/18/2017 11:36 AM
Dustin R L., Service manager at University Hyundai of Tuscumbia responded on 09/18/2017

Thank you Sir ! 

Dustin Lafon
Service Manger
256-766-6117
Lafon8479@gmail.com
Verified Customer on 09/18/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"NOT AS SOLD"
JUST NOT FULLY SATISIFIED. TOLD BY SALES AGENT ON EVERY SERVICE ALIGNMENT WOULD BE CHECKED IT WAS NOT!
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 09/08/2017
Service Type: Maintenance
Review Created: 09/18/2017 07:48 AM
Dustin R L., Service manager at University Hyundai of Tuscumbia responded on 09/18/2017

Thanks for your feedback ! So you had an oil change tire rotation and we did a recall all within an hour , which you don't have to have an appointment , but we do ask our customer if they did to match the request(service needed) they called in with to confirm service's needed. We normally have no problems with reseting oil lights .  So your only concern was the oil light wasn't reset, please if the every happens which rarely does just simply let us know !

Dustin Lafon
Service Manger
256-766-6117
Lafon8479@gmail.com
Bryan P. on 09/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people"
The people
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/01/2017
Service Type: Repair
Review Created: 09/16/2017 05:28 AM
Dustin R L., Service manager at University Hyundai of Tuscumbia responded on 09/16/2017

Thanks Buddy!!

Dustin Lafon
Service Manger
256-766-6117
Lafon8479@gmail.com
Verified Customer on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Efficient Service"
The recalls were handled promptly with the same visit for our routine service, which was very convenient. Waiting room was clean, quiet and roomy for catching up on work.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/08/2017
Service Type: Repair
Review Created: 09/15/2017 12:19 PM
Dustin R L., Service manager at University Hyundai of Tuscumbia responded on 09/16/2017

Thanks for your feedback ! we look forward to seeing you next tiem !

Dustin Lafon
Service Manger
256-766-6117
Lafon8479@gmail.com
Terry C. on 09/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Friendly & fast service "
Excellent place to purchase your next vichels.They will contact you if their are any recalls or matence needs done.Very helpful crew
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/06/2017
Service Type: Repair
Review Created: 09/14/2017 07:27 PM
Ryan B. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai experience "
They really work with you.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/07/2017
Service Type: Repair
Review Created: 09/14/2017 11:05 AM
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