University Hyundai of Tuscumbia


Overall Rating 4.48/5Overall Rating 4.48/5Overall Rating 4.48/5Overall Rating 4.48/5rating 4.48

251 Reviews

ReScore Reviews™ (13)

ReScore
Overall Rating 3.8461523/5Overall Rating 3.8461523/5Overall Rating 3.8461523/5rating 3.8461523rating 3.8461523
Original
Overall Rating 2.15385/5Overall Rating 2.15385/5rating 2.15385rating 2.15385rating 2.15385
90% Would Recommend
100% Business Response
Latest Review 3 days ago
Carl B. on 02/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Take my cars in in a timely manner"
Great cars, great service.
Vehicle: 2012 Hyundai Genesis
Category: Service
Service Date: 02/15/2018
Service Type: Repair
Review Created: 02/23/2018 03:27 AM
BRIAN B. at University Hyundai of Tuscumbia responded on 02/23/2018

thank you nice  see you again

Jerry S. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service"
always ready to help very nice people that help us with our needs
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 02/09/2018
Service Type: Repair
Review Created: 02/20/2018 10:46 AM
BRIAN B. at University Hyundai of Tuscumbia responded on 02/23/2018

thank you glad we could help with your car needs

Verified Customer on 02/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good oil change"
no hassle, good price, little time consuming for just oil change, most places 30 minutes, most of the time takes an hour University Hyundai
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 02/06/2018
Service Type: Maintenance
Review Created: 02/17/2018 06:07 AM
Verified Customer on 02/15/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Ok service "
Had to take it back 2days after pick up for an oil leak. Turned out to be nothing major, and was not charged. Something that should have done before turning over the car. Little irritated that I had to take it back. Seems to be okay now.
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 02/08/2018
Service Type: Maintenance
Review Created: 02/15/2018 11:00 AM
Martha R. on 02/01/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Riendly, well trained staff"
5 star service & sales! Very pleased with my 2016 Santa Fe. One complaint is passenger seat will not raise up. Goes every direction but up & a problem for stories like me.
Vehicle: 2016 Hyundai Santa Fe
Category: Service
Service Date: 01/25/2018
Service Type: Maintenance
Review Created: 02/01/2018 06:57 PM
Dustin R L., Service manager at University Hyundai of Tuscumbia responded on 02/02/2018

Glad we could help, if there is anything you need do not hesitate to give us a call! :)

Brandon Wiersma
Service Advisor
256-766-6117
Brandonmwiersma@gmail.com
Joe B. on 02/01/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Staff"
Customer service and integrity.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 01/24/2018
Service Type: Repair
Review Created: 02/01/2018 09:46 AM
Dustin R L., Service manager at University Hyundai of Tuscumbia responded on 02/01/2018

We look forward to seeing you next visit! :)

Brandon Wiersma
Service Advisor
256-766-6117
Brandonmwiersma@gmail.com
Verified Customer on 01/28/2018
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Close to home"
Satisfied overall with service.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 01/19/2018
Service Type: Repair
Review Created: 01/28/2018 04:42 PM
Dustin R L., Service manager at University Hyundai of Tuscumbia responded on 01/29/2018

Will be in touch soon to talk about your visit.




Brandon Wiersma
Service Advisor
256-766-6117
Brandonmwiersma@gmail.com

Verified Customer on 01/21/2018
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"No coolant after car was serviced "
This place always tries to add extras onto the "free" recall servicing. I agreed to let them change dirty cabin filter and engine filter ($70). The A/C worked fine during my FL vacation just days prior to having it serviced. A week after my car was serviced, warmer temperatures back home caused me to try and run my A/C which now blows hot air. Of course I can't prove any wrong doing but it certainly is suspicious.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 01/11/2018
Service Type: Repair
Review Created: 01/21/2018 05:30 PM
Dustin R L., Service manager at University Hyundai of Tuscumbia responded on 01/22/2018

I'm currently reveiwing your paper work from your visit. I will be in touch later to discuss. 

Dustin Lafon
Service Manger
256-766-6117
Lafon8479@gmail.com
Teresa A. on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Always willing to help
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 01/11/2018
Service Type: Maintenance
Review Created: 01/18/2018 12:30 PM
Dustin R L., Service manager at University Hyundai of Tuscumbia responded on 01/18/2018

Always a pleasure! 

Dustin Lafon
Service Manger
256-766-6117
Lafon8479@gmail.com
Verified Customer on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Visit to Service"
Service was excellent and I was treated very courteously. I was disappointed that one matter of concern was not covered by warranity but that was not the fault of the service people and I appreciated their work.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 01/12/2018
Service Type: Repair
Review Created: 01/18/2018 09:46 AM
Dustin R L., Service manager at University Hyundai of Tuscumbia responded on 01/18/2018

Thanks for your understanding, We hope to see you next time !

Dustin Lafon
Service Manger
256-766-6117
Lafon8479@gmail.com
Charlotte C. on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great job"
Very pleased with the work that was done
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 01/11/2018
Service Type: Maintenance
Review Created: 01/18/2018 09:33 AM
Dustin R L., Service manager at University Hyundai of Tuscumbia responded on 01/18/2018

Thanks ! Hope to see you next time !

Dustin Lafon
Service Manger
256-766-6117
Lafon8479@gmail.com
Tony S. on 01/14/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Routine service!! "
All in all, a good service visit.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 01/03/2018
Service Type: Maintenance
Review Created: 01/14/2018 07:39 PM
Sarah G. on 01/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Clean, courteous, convenient
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 01/04/2018
Service Type: Maintenance
Review Created: 01/12/2018 08:34 AM
Judjodie C. on 01/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"loved it"
I love the people the service everything was wonderful
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 01/03/2018
Service Type: Maintenance
Review Created: 01/11/2018 09:39 AM
Dustin R L., Service manager at University Hyundai of Tuscumbia responded on 01/11/2018

We appreciate you! Look forward to seeing you next time! :)

Dustin Lafon
Service Manger
256-766-6117
Lafon8479@gmail.com
Verified Customer on 01/10/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Timely service"
Able to get service without as needed appointment
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 12/28/2017
Service Type: Maintenance
Review Created: 01/10/2018 09:35 AM
Kenneth B. on 01/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"personnel"
i have enjoyed my experience ,so far, very much. always a pleasure to have you service my new car.
Vehicle: 2018 Hyundai Sonata
Category: Service
Service Date: 12/14/2017
Service Type: Maintenance
Review Created: 01/08/2018 09:56 AM
Dustin R L., Service manager at University Hyundai of Tuscumbia responded on 01/08/2018

Always a pleasure! We look forward to seeing you next time!

Dustin Lafon
Service Manger
256-766-6117
Lafon8479@gmail.com
Ludmila M. on 01/05/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"I liked everything "
Staff is always nice, service is quick, price goes down because of coupon!
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 12/27/2017
Service Type: Maintenance
Review Created: 01/05/2018 07:52 PM
Dustin R L., Service manager at University Hyundai of Tuscumbia responded on 01/08/2018

We appreciate your service! Look forward to seeing you next time!

Dustin Lafon
Service Manger
256-766-6117
Lafon8479@gmail.com
Verified Customer on 01/05/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Nice friendly people "
Nice friendly people!!
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 12/29/2017
Service Type: Maintenance
Review Created: 01/05/2018 03:13 PM
Dustin R L., Service manager at University Hyundai of Tuscumbia responded on 01/08/2018

Thanks!! We look forward to seeing you next time!

Dustin Lafon
Service Manger
256-766-6117
Lafon8479@gmail.com
Tammy T. on 12/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thank You"
Dustin and the service team are so nice and friendly. They took care of both my Hyundai's. Thanks.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 12/20/2017
Service Type: Maintenance
Review Created: 12/29/2017 04:07 PM
James W. on 12/29/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"love our new Hyundai"
Good service and friendly atsmophere
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 12/18/2017
Service Type: Repair
Review Created: 12/29/2017 07:29 AM
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