Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83
4.8

( 894 Reviews )

ReScore Reviews™ (2)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
98% Would Recommend
Latest Review 13 days ago

Reviews


JO
Jeremy O.
Syracuse, NY
Volkswagen R32
Verified Customer
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07/03/2013
R32 Running Like A Dream
I love this place. Would not trust my baby to any other shop. My car brings me so much joy and I feel privileged to be associated with Upstate Imports.

Jeremy

CR
Christine R.
Camillus, NY
Mercedes-Benz E55
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2013
good service, fair prices
overall good experience

DS
Douglas S.
Baldwinsville, NY
Porsche 968
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2013
Suspension upgrade
Everything was as promised, will know after next DE event.

SR
Spencer R.
Baldwinsville, NY
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2013 Category: Service
Spencer said the service was good.
This review was collected via phone interview by Customer Research Inc.

CC
Christopher C.
Central Square, NY
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2013 Category: Service
Christopher said they fixed the upper strut bearings and they did extra work for him. They went above and beyond.
This review was collected via phone interview by Customer Research Inc.

ED
Esperanza D.
Pompey, NY
Saab 9-5
Verified Customer
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06/21/2013
The friendly people.
I am impressed that Chris, the mechanic who worked on my car, took the time and spoke with me for a good ten minutes and explained everything. Great guy!

EP
Eleanor P.
Tully, NY
Saab 9-3
Verified Customer
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06/19/2013
excellent, prompt service
have already recommended your service to other SAAB owners.

CR
Carrie R.
Land Rover LR2
Verified Customer
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06/17/2013
Land Rover 2010 Service
Tina's level of customer service was outstanding! My car's check up was timely and the prices were very reasonable.

NP
Nik P.
NY
BMW 323i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2013 Category: Service
Nik said he had a very good experience.
This review was collected via phone interview by Customer Research Inc.

CR
Chris R.
Fulton, NY
BMW 335xi
Verified Customer
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06/17/2013 Category: Service
Chris said the service was great. She said she went in unannounced and they took care of her right away, which she appreciated.
This review was collected via phone interview by Customer Research Inc.

HR
Hugh R.
Audi A4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2013
Another Very Satisfied Driver
From dropoff to pickup everything was just as I had hoped for. Friendly smart people. Accurate diagnosis. Reliable repairs done on time and on estimate.

JS
Joe S.
Saab 9-5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2013 Category: Service
Joe said the people at this business explain the services being done. He has already recommended others to this business.
This review was collected via phone interview by Customer Research Inc.

CJ
Chris J.
Audi A4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2013 Category: Service
Chris said everything they repaired works great. He has no complaints. This business has extreme professionalism.
This review was collected via phone interview by Customer Research Inc.

RW
Ruth W.
MINI Cooper
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2013 Category: Service
Ruth said they were able to do everything that she needed while she waited and they were very nice about it. She likes the lobby area because she was able to get some of her work done while she waited for her vehicle to be fixed.
This review was collected via phone interview by Customer Research Inc.

DD
Dennis D.
Liverpool, NY
Saab 900
Verified Customer
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06/10/2013 Category: Service
Spoke with Joan. She said she and her husband brought their vehicle in for service, and they were good, even though the price was expensive.
This review was collected via phone interview by Customer Research Inc.

DR
Doug R.
Lexus LX 470
Verified Customer
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06/05/2013
Intelligent People and Honest !!
Great service, Honesty and Pricing as always
Whats a lexus dealer ~~ if your warranty is up, bring it here to receive the BEST of Everything !!

DS
Douglas S.
Porsche 968
Verified Customer
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05/25/2013
Set up my car for better performance on the track.
Jeff did a nice job on my alignment, tech & NYS inspections. We discussed several options for improvements in performance and handling. I will return soon, to make a few more changes.

JC
James C.
Syracuse, NY
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2013 Category: Service
James said this business always take very good care of him.
This review was collected via phone interview by Customer Research Inc.

WB
William B.
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05/21/2013
Excellent service
I'm from west palm beach . I drive an S class Mercedes Benz . I was referred to upstate for some service while in the upstate area ... To my surprise , I called to see if they could help me , they told me to come right in .. Everyone was very friendly and resolved my issue quickly ... It's hard to find a good tech to work on these cars . But man they know what's up ... I was very impressed !!! I met the owner . He was very personable . I would recommend these guys to everyone !!! Thanks for the good work !

PW
Peter, Carroll W.
Cazenovia, NY
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2013
My Saab's are fixed right the first time at a fair price!
Jeff anf Chris do a great job at repairing and maintaining my 2006 and 2009 Saab. Tina is very accomodating and friendly in terms of service appointments. Great business!