Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83
4.8

( 894 Reviews )

ReScore Reviews™ (2)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
98% Would Recommend
Latest Review 16 days ago

Reviews


DR
Doug R.
Lexus LX 470
Verified Customer
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12/22/2012
reliability and honesty
already have tole people about you
your closer than the one dealer i trust in dayton ohio even for an oil change

SL
Scott L.
MINI Cooper
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2012 Category: Service
Scott said he has had good past experiences.
This review was collected via phone interview by Customer Research Inc.

TF
Todd F.
Jaguar S-Type
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2012 Category: Service
Todd said it was excellent. They're personable, their service is really good, and they're very well detailed. Their business is easy to get to and clean inside, they have a good waiting room, and they're low cost. They're actually probably $20-30 less per hour on labor than other import automotive mechanics. He does recommend Upstate Imports, and he has recommended them to quite a few of his friends. His experience was excellent.
This review was collected via phone interview by Customer Research Inc.

EC
Edward C.
Warners, NY
Saab 9-5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2012
Treatment like a king for my car and I
Completely awesome, felt "in the loop" the whole while.

MM
Matt M.
Auburn, NY
Volkswagen Jetta
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2012 Category: Service
Matt said he dealt with Doug and he was fabulous because he took care of everything. He made the whole experience not an inconvenience. He would definitely be coming back to this business in the future.
This review was collected via phone interview by Customer Research Inc.

AS
Anthony S.
Mannsville, NY
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2012
First class facility well worth the drive for me.
This was my first visit to upstate imports,I was quite impressed with the looks and cleanliness of this shop, I needed to wait for my Saab 9-3 to get the automatic transmission fluid changed I drove from Pulaski to get this service done and Jeff did this for me in about one hour,I could not ask for any better service than that.
Thank you again,
Anthony D Spensieri

RC
Richard C.
Saab 9-5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2012
Competent service
Car was serviced quickly, staff friendly and knowledegable.

ML
Mary L.
Baldwinsville, NY
Volkswagen Cabrio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2012 Category: Service
Mary said this business did an excellent job and worked quickly.
This review was collected via phone interview by Customer Research Inc.

SJ
Sean J.
East Syracuse, NY
BMW M3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2012 Category: Service
Sean said this business does professional work and in a timely manner.
This review was collected via phone interview by Customer Research Inc.

EM
Ed M.
Manlius, NY
Volvo XC90
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2012 Category: Service
Ed said everything was great.
This review was collected via phone interview by Customer Research Inc.

MK
Michael K.
BMW 540i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2012
Good service, competitive rates
Jeff and his team are experts on foreign vehicles. Especially high end luxury. I bring my BMW 540i and my Audi Q7 there for service and have not been steered wrong yet.
Thank you Jeff, Tina, and the rest of the team.

CS
Chuck S.
New York, NY
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2012 Category: Service
Chuck said he was in and out in a timely manner.
This review was collected via phone interview by Customer Research Inc.

JC
John C.
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2012 Category: Service
John said this business took good care of him and the work this business does is good.
This review was collected via phone interview by Customer Research Inc.

JO
Jeremy O.
Volkswagen R32
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2012
All Set for Winter
Once again I Jeff and Upstate Imports were able to accommodate my work schedule by getting me in on a Saturday to get my snow tires on and oil changed in both of my vehicles. Outstanding service and flexibility as always.

CS
Charles S.
Saab 9000
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2012 Category: Service
Charles said the business is great.
This review was collected via phone interview by Customer Research Inc.

TJ
Tom J.
Oswego, NY
BMW 328xi
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2012
Work performed as promised.
Vehicle is noticeably better. The facilities are clean and well done and the personnel are courteous and professional.

MW
Mary W.
Saab 9-5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2012 Category: Service
Mary said they were very good.
This review was collected via phone interview by Customer Research Inc.

PM
Patricia M.
BMW 528xi
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2012 Category: Service
Patricia said she went to this business when they were in Syracuse, and because the owner of this business was so attentive, and did such a good job, she followed him to this location.
This review was collected via phone interview by Customer Research Inc.

JP
Joey P.
Liverpool, NY
MINI Cooper
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2012
Always courteous and expert service. When it's done it's done right the first time.
I recommend this repair place any chance I get.

JP
Joe P.
Baldwinsville, NY
Volkswagen Passat
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2012
Outstanding service
The guys always provide great service at a fair price